I have tried everything, I bought bitedefender, and scanned with Malwarebytes and it's still here, what can i do?
Apps 3.2 Virus not being removed
- Thread starter algevv
- Start date
- Status
- Nov 5, 2019
- 1,431
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer
Right-click on the MBAM icon and select Run as administrator to run the tool.
Click Yes to accept any security warnings that may appear.
Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
On the left menu pane click the Settings tab, and then select the Protection tab on the top.
Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
Note: The scan may take some time to finish, so please be patient.
If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.
Note: If asked to restart the computer, please do so immediately.
===
Please download AdwCleaner by Malwarebytes your Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Click the LogFile button and the report will open in Notepad.
IMPORTANT
If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Check off the element(s) you wish to keep.
Click on the Clean button follow the prompts.
A log file will automatically open after the scan has finished.
Please post the content of that log file with your next answer.
You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "Upload file" button.
Do this for both files. Then press the "Post reply" button.
<<<>>>
Wait for further instructions
p.s.
The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
<<<>>>
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer
Right-click on the MBAM icon and select Run as administrator to run the tool.
Click Yes to accept any security warnings that may appear.
Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
On the left menu pane click the Settings tab, and then select the Protection tab on the top.
Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
Note: The scan may take some time to finish, so please be patient.
If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
The log can also be viewed by clicking the log to select it, then clicking the View Report button.
Please post the log for my review.
Note: If asked to restart the computer, please do so immediately.
===
Please download AdwCleaner by Malwarebytes your Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Click the LogFile button and the report will open in Notepad.
IMPORTANT
If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Check off the element(s) you wish to keep.
Click on the Clean button follow the prompts.
A log file will automatically open after the scan has finished.
Please post the content of that log file with your next answer.
You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "Upload file" button.
Do this for both files. Then press the "Post reply" button.
<<<>>>
Wait for further instructions
p.s.
The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
<<<>>>
Yes I was trying to upload the log, but I couldn't I am going to try again, however I uninstalled and reinstalled windows and everything, while deleting all the data and the virus is still there, its like its so deep that it keeps downloading itself.
Also the MBAM settings your telling me to go to are the old ones I think, they have updated and I cant find the exact ones you mentioned
- Nov 5, 2019
- 1,431
Hi,
Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.
Run FRST and click Fix only once and wait.
The Computer will restart when the fix is completed.
It will create a log (Fixlog.txt) please post it to your reply.
===
Do this.
How to Delete/quarantined files from the Malwarebytes quarantine folder.
support.malwarebytes.com
Follow the directives on the page to delete all the files.
<<<>>>
Please post the Fixlog.txt and let me know what problem persists.
p.s.
The catroot and catroot2 folders are needed and created by the Windows Updates service. DO NOT remove them
Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.
Run FRST and click Fix only once and wait.
The Computer will restart when the fix is completed.
It will create a log (Fixlog.txt) please post it to your reply.
===
Do this.
How to Delete/quarantined files from the Malwarebytes quarantine folder.
Restore or delete quarantined items in Malwarebytes for Windows
When Malwarebytes for Windows executes on-demand scans, scheduled scans, and Real-Time Protection events, some files may be categorized as threats. These files get removed from the disk location wh...
Follow the directives on the page to delete all the files.
<<<>>>
Please post the Fixlog.txt and let me know what problem persists.
p.s.
The catroot and catroot2 folders are needed and created by the Windows Updates service. DO NOT remove them
- Nov 5, 2019
- 1,431
Hi,
The report looks very good.
Unless you still have issues I considered that your logs are free.
When you have time run this Scanner. It may take sometime to complete the scan.
Sophos Virus Removal Tool
Please download Sophos Virus Removal Tool and save it to your computer's Desktop.
Windows Vista and above:
C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log
Please post the contents of the log in your next reply and note any errors encountered.
==
The report looks very good.
Unless you still have issues I considered that your logs are free.
When you have time run this Scanner. It may take sometime to complete the scan.
Sophos Virus Removal Tool
Please download Sophos Virus Removal Tool and save it to your computer's Desktop.
- Right-click the icon and select Run as administrator.[/*]
- Click Yes to accept any security warnings that may appear.[/*]
- Click the Next button.[/*]
- Select 'I accept the terms in the license agreement', then click Next twice.[/*]
- Click the Install button and wait until the installation is complete.[/*]
- Click the Finish button. The tool created a shortcut icon on the Desktop of your computer.[/*]
- Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool.[/*]
- Click Yes to accept any security warnings that may appear.[/*]
- After it updates and a "Start Scanning" button appears in the lower right:
- Disconnect from the Internet or physically unplug your Internet cable connection.[/*]
- Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.[/*]
- Temporarily disable your anti-virus and real-time anti-spyware protection.[/*]
- Click the "Start Scanning" button in the lower right to start the scan.[/*]
- After starting the scan, do not use the computer until the scan has completed.[/*]
- When finished, if it detected anything there will be a "Start Clean-up" button, click it and allow it to finish.[/*]
- When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.[/*]
- If any threats are found click Details, then View Log file (bottom left-hand corner).[/*]
- Copy and paste its contents in your next reply and note any errors encountered.[/*]
- Close the Notepad document, close the Threat Details screen, then click Start cleanup.[/*]
- Click Exit to close the program.[/*]
- If no threats were found, please confirm that result.[/*]
Windows Vista and above:
C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log
Please post the contents of the log in your next reply and note any errors encountered.
==
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