Solved BSOD when starting up Word 7 and Outlook

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Siouxsiesue

New Member
Thread author
Apr 24, 2012
27
Hi

Been on here recently to get help removing SMART HDD and all seemed fine. Internet surfing ok.
Just tried opening Word 7 to get a BSOD with the error message 'bad pool header' before crashing.
Tried starting up in safe mode & opening Word - this time it gave an error message 'There is insufficient memory or disc space. Word cannot display the requested font'. On clicking ok, it then crashed.

Thought I'd try the other applications to see what happens with them.

ExcelPowerpoint/Publisher/Access are all ok.

Outlook crashes (BSOD) with the error 'page fault in non page area'.

Please advise.

S
 

Siouxsiesue

New Member
Thread author
Apr 24, 2012
27
Hello all.

Thanks for your replies.
I only had 1 yellow ! for Bluetooth Peripheral Device so have now disabled it.

Dump File : 050712-24850-01.dmp
Crash Time : 07/05/2012 18:44:25
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff900`c3899000
Parameter 2 : 00000000`00000001
Parameter 3 : fffff960`000a23e4
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17790 (win7sp1_gdr.120305-1505)
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050712-24850-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,328
==================================================

==================================================
Dump File : 050312-34710-01.dmp
Crash Time : 03/05/2012 17:40:51
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffff900`c22cda80
Parameter 3 : fffff900`c22cdad0
Parameter 4 : 00000000`2505000f
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+19441
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050312-34710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,328
==================================================

My computer is a Samsung notebook NP-RV510-A0DUK.

CCleaner windows tab:

Yes HKCU:Run Driver Manager C:\Program Files (x86)\Driver Manager\Driver Manager\DriverManager.exe /applicationMode:systemTray /showWelcome:false
No HKCU:Run Facebook Update "C:\Users\Holly\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
Yes HKCU:Run swg "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKCU:Run swg "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKLM:Run COMODO C:\Program Files\COMODO\COMODO GeekBuddy\CLPSLA.exe
Yes HKLM:Run COMODO Internet Security "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
Yes HKLM:Run CPA C:\Program Files\COMODO\COMODO GeekBuddy\VALA.exe
Yes HKLM:Run ETDCtrl %ProgramFiles%\Elantech\ETDCtrl.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
No HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run MSC "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
No HKLM:Run QuickTime Task "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run RtHDVCpl C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
Yes Startup Common Bluetooth.lnk C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe


CCleaner Internet Explorer Tab:

Yes Extension Blog This C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
Yes Extension Messenger Companion (Ctrl+Shift+C) C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
Yes Extension Research C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
Yes Extension Samsung AnyWeb Print C:\Program Files\Samsung AnyWeb Print\W2PBrowser.dll
Yes Extension Send To Bluetooth C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
No Helper Adobe PDF Link Helper C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
No Helper Babylon toolbar helper C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\bh\BabylonToolbar.dll
Yes Helper Google Toolbar Helper C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
Yes Helper Google Toolbar Helper C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
No Helper Google Toolbar Notifier BHO C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
No Helper Google Toolbar Notifier BHO C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg64.dll
No Helper W2PBrowser Class C:\Program Files\Samsung AnyWeb Print\W2PBrowser.dll
No Helper Windows Live ID Sign-in Helper C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
No Helper Windows Live ID Sign-in Helper C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
No Helper Windows Live Messenger Companion Helper C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
No Toolbar Babylon Toolbar C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbarTlbr.dll
Yes Toolbar Google Toolbar C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
Yes Toolbar Google Toolbar C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll


Scheduled Task Tab:

Yes Task advSRS5 "C:\Program Files (x86)\Samsung\Samsung Recovery Solution 5\WCScheduler.exe"
Yes Task Driver Manager-RTMRules C:\Program Files (x86)\Driver Manager\Driver Manager\DriverManager.exe /showWelcome:false /action:checkRuleManifests /applicationMode:current
Yes Task Driver Manager-RTMScan C:\Program Files (x86)\Driver Manager\Driver Manager\DriverManager.exe /showWelcome:false /action:scheduledScan /applicationMode:current
Yes Task Driver Manager-RTMUpdater C:\Program Files (x86)\Driver Manager\Driver Manager\DriverManager.exe /showWelcome:false /action:checkForUpdate /applicationMode:current
Yes Task FacebookUpdateTaskUserS-1-5-21-2052373595-2782729040-2076756327-1000Core C:\Users\Holly\AppData\Local\Facebook\Update\FacebookUpdate.exe /c /nocrashserver
Yes Task FacebookUpdateTaskUserS-1-5-21-2052373595-2782729040-2076756327-1000UA C:\Users\Holly\AppData\Local\Facebook\Update\FacebookUpdate.exe /ua /installsource scheduler

System config:

Apple mobile device
comodo live pc support service
comodo internet security help
comood dragon update service
google update service (gupdate) stopped
google update service (gupdatem) stopped
google software updater stopped
Hitman Pro Scheduler
ipod Service stopped
Norton PC Checkup Application Launcher
Common Client Job manager Service
Samsung UPD Service stopped

All the rest are listed as running.

Yet to do the minitoolbox.

S.




S.
 
Upvote 0

malwarekiller

New Member
Mar 30, 2012
688
At current point,what is the device u recently paired with the bluetooth...is it a iphone?

do u still have same issues even after disabling the bluetooth driver?
 
Upvote 0

Siouxsiesue

New Member
Thread author
Apr 24, 2012
27
Hello

I think the most recent device is the printer we have - HP Deskjet F4580.
Our phones all have bluetooth capability but none are iphones - just your more standard types.

And yes, BSOD still occurs after disabling.

s.
 
Upvote 0

Siouxsiesue

New Member
Thread author
Apr 24, 2012
27
MiniToolBox by Farbar Version: 18-01-2012
Ran by Holly (administrator) on 09-05-2012 at 09:28:56
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
???? ??? Windows Live (Version: 15.4.3502.0922)
???? Windows Live (Version: 15.4.3502.0922)
?????? ??????? ?? Windows Live (Version: 15.4.3502.0922)
???????? ?? Messenger (Version: 15.4.3502.0922)
???????? ?????????? Windows Live (Version: 15.4.3502.0922)
????????? Messenger (Version: 15.4.3502.0922)
?????????? Windows Live (Version: 15.4.3502.0922)
??????????? ?? Windows Live (Version: 15.4.3502.0922)
64 Bit HP CIO Components Installer (Version: 6.2.2)
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Reader 9.1 (Version: 9.1.0)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Agatha Christie - 4:50 from Paddington (Version: 2.2.0.97)
Agatha Christie - Dead Man's Folly (Version: 2.2.0.95)
Agatha Christie - Death on the Nile (Version: 2.2.0.82)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
„Messenger“ pagalbine priemone (Version: 15.4.3502.0922)
Ancient Secrets: Mystery of the Vanishing Bride (Version: 2.2.0.97)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Atheros Client Installation Program (Version: 9.0)
Avenue Flo (Version: 2.2.0.95)
Avenue Flo: Special Delivery (Version: 2.2.0.95)
„Windows Live Essentials“ (Version: 15.4.3502.0922)
„Windows Live Mail“ (Version: 15.4.3502.0922)
„Windows Live Messenger“ (Version: 15.4.3502.0922)
„Windows Live“ fotogalerija (Version: 15.4.3502.0922)
Babylon toolbar on IE
BatteryLifeExtender (Version: 1.0.6)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 6.0.2282.0)
Bing Bar Platform (Version: 6.0.2282.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Broadcom 802.11 Network Adapter (Version: 5.60.48.55)
Build-a-lot (Version: 2.2.0.82)
Burger Bustle (Version: 2.2.0.95)
Burger Island (Version: 2.2.0.95)
Burger Island 2 (Version: 2.2.0.95)
Burger Shop (Version: 2.2.0.95)
Burger Shop 2 (Version: 2.2.0.95)
CCleaner (Version: 3.18)
Chicken Invaders 2 - The Next Wave (Version: 2.2.0.95)
Chicken Invaders 4 Ultimate Omelette Christmas Edition (Version: 2.2.0.98)
Chocolatier - Decadence by Design (Version: 2.2.0.97)
Chocolatier (Version: 2.2.0.95)
Chocolatier 2 - Secret Ingredients (Version: 2.2.0.95)
Christmas Wonderland (Version: 2.2.0.98)
Chuzzle Deluxe (Version: 2.2.0.82)
Comodo Dragon (Version: 18.3.0.0)
COMODO GeekBuddy (Version: 3.3.217083.59)
COMODO Internet Security (Version: 5.10.31649.2253)
Complemento Messenger (Version: 15.4.3502.0922)
Complément Messenger (Version: 15.4.3502.0922)
Cooking Dash (Version: 2.2.0.95)
CyberLink YouCam (Version: 2.0.3911)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash - Flo on the Go (Version: 2.2.0.95)
Diner Dash - Seasonal Snack Pack (Version: 2.2.0.95)
Diner Dash (Version: 2.2.0.97)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.82)
DJ_AIO_06_F4500_SW_MIN (Version: 140.0.690.000)
Doc Clock: The Toasted Sandwich of Time (Version: 2.2.0.95)
Doplnok programu Messenger (Version: 15.4.3502.0922)
Driver Manager (Version: 8.1)
Easy Display Manager (Version: 3.2)
Easy Network Manager (Version: 4.4.1)
Easy SpeedUp Manager (Version: 2.1.0.15)
EasyBatteryManager (Version: 4.0.0.4)
ESET Online Scanner v3
ETDWare PS/2-X64 8.0.7.0_WHQL (Version: 8.0.7.0)
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
Fairy Treasure (Version: 2.2.0.95)
Family Vacation: California (Version: 2.2.0.98)
Farm Frenzy (Version: 2.2.0.82)
FishCo (Version: 2.2.0.98)
Fotogalerija Windows Live (Version: 15.4.3502.0922)
Galeria de Fotografias do Windows Live (Version: 15.4.3502.0922)
Galeria fotografii uslugi Windows Live (Version: 15.4.3502.0922)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Galerie foto Windows Live (Version: 15.4.3502.0922)
Galería fotográfica de Windows Live (Version: 15.4.3502.0922)
Go Go Gourmet - Chef of the Year (Version: 2.2.0.95)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
HitmanPro 3.6 (Version: 3.6.0.153)
Hoyle® Puzzle and Board Games 2012 (Version: 2.2.0.98)
HP Deskjet F4500 All-in-One Driver 14.0 Rel. 6 (Version: 14.0)
Insaniquarium Deluxe (Version: 2.2.0.82)
Intel(R) Graphics Media Accelerator Driver (Version: 8.15.10.2555)
Intel® Matrix Storage Manager
Internet Explorer (Enable DEP)
iTunes (Version: 10.3.1.55)
John Deere Drive Green (Version: 2.2.0.82)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Marvell Miniport Driver (Version: 11.24.27.3)
Mesh Runtime (Version: 15.4.5722.2)
Messenger-kumppani (Version: 15.4.3502.0922)
Messenger ??? ?? (Version: 15.4.3502.0922)
Messenger ???? (Version: 15.4.3502.0922)
Messenger ????? (Version: 15.4.3502.0922)
Messenger Assistent (Version: 15.4.3502.0922)
Messenger Companion (Version: 15.4.3502.0922)
Messenger kíséro (Version: 15.4.3502.0922)
Messenger Pratilac (Version: 15.4.3502.0922)
Messenger Suradnik (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 140.0.215.000)
NirSoft BlueScreenView
Norton PC Checkup (Version: 2.0.17.20)
Paige Harper and the Tome of Mystery (Version: 2.2.0.98)
Peggle (Version: 2.2.0.82)
Penguins! (Version: 2.2.0.82)
Pizza Chef (Version: 2.2.0.95)
Pizza Chef 2 (Version: 2.2.0.95)
Pizza Frenzy (Version: 2.2.0.95)
Pizza Panic (Version: 2.2.0.95)
Plants vs. Zombies (Version: 2.2.0.82)
Poczta uslugi Windows Live (Version: 15.4.3502.0922)
Podstawowe programy Windows Live (Version: 15.4.3502.0922)
Polar Golfer (Version: 2.2.0.82)
Pomocnik Messenger (Version: 15.4.3502.0922)
Posh Boutique (Version: 2.2.0.98)
Posh Boutique 2 (Version: 2.2.0.98)
Pošta Windows Live (Version: 15.4.3502.0922)
QuickTime (Version: 7.69.80.9)
Raccolta foto di Windows Live (Version: 15.4.3502.0922)
Realtek High Definition Audio Driver (Version: 6.0.1.6176)
S?????? f?t???af??? t?? Windows Live (Version: 15.4.3502.0922)
Samsung AnyWeb Print (Version: 1.0)
Samsung AnyWeb Print (Version: 1.1.19.0)
Samsung Recovery Solution 5 (Version: 5.0.0.6)
Samsung Support Center (Version: 1.1.18)
Samsung Universal Print Driver (Version: 2.01.06.00:16)
Samsung Update Plus (Version: 3.0.0.17)
SamsungMovie (Version: 1.0.0)
Scan (Version: 140.0.80.000)
Skype™ 5.5 (Version: 5.5.124)
Snail Mail (Version: 2.2.0.95)
Spotify (Version: 0.6.1)
Spremljevalec Messenger (Version: 15.4.3502.0922)
swMSM (Version: 12.0.0.1)
System Requirements Lab for Intel (Version: 4.5.5.0)
The Great Chocolate Chase - A Chocolatier Twist (Version: 2.2.0.95)
Toolbox (Version: 140.0.428.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2598306) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
User Guide (Version: 1.0)
Vanilla and Chocolate (Version: 2.2.0.98)
WIDCOMM Bluetooth Software (Version: 6.3.0.6200)
WildTangent Games (Version: 1.0.2.5)
Windows iLivid Toolbar (Version: 3.0.0.118320)
Windows Live ?? (Version: 15.4.3502.0922)
Windows Live ?? ??? (Version: 15.4.3502.0922)
Windows Live ??? (Version: 15.4.3502.0922)
Windows Live ???? (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Fotótár (Version: 15.4.3502.0922)
Windows Live Foto-galerija (Version: 15.4.3502.0922)
Windows Live fotoattelu galerija (Version: 15.4.3502.0922)
Windows Live Fotogalerie (Version: 15.4.3502.0922)
Windows Live Fotogalleri (Version: 15.4.3502.0922)
Windows Live Fotogaléria (Version: 15.4.3502.0922)
Windows Live Fotograf Galerisi (Version: 15.4.3502.0922)
Windows Live Galeria de Fotos (Version: 15.4.3502.0922)
Windows Live Galerija fotografija (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Pošta (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Temel Parçalar (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Liven asennustyökalu (Version: 15.4.3502.0922)
Windows Liven sähköposti (Version: 15.4.3502.0922)
Windows Liven valokuvavalikoima (Version: 15.4.3502.0922)
Wxdfast (Version: 0.0.0.1)
wxDownload Fast 0.6.0
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 4028.61 MB
Available physical RAM: 2284.74 MB
Total Pagefile: 8055.41 MB
Available Pagefile: 6288.39 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.55 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:179 GB) (Free:120.54 GB) NTFS
2 Drive d: () (Fixed) (Total:267.55 GB) (Free:266.05 GB) NTFS

========================= Users: ========================================

User accounts for \\HOLLY-PC

Administrator Dave Gregory
Guest Holly Katie
Sue


**** End of log ****

Cheers

S.
 
Upvote 0

malwarekiller

New Member
Mar 30, 2012
688
try a win7 repair install...u wot loss any data in this process:
see here for full instructions:
http://www.sevenforums.com/tutorials/3413-repair-install.html
 
Upvote 0

Siouxsiesue

New Member
Thread author
Apr 24, 2012
27
Hello

Thought I'd try uninstalling/re-installing Office Professional 2007 suite as I have the product key for that (!)
Went into control panel which gave me an option to uninstall or change. I clicked on change which gave me the option to 'repair' which I've just run.
The outcome of this is that it has repaired my problem - both Word and Outlook now do not crash and seem to be ok.

I'd just like to say a huge 'thank you' to all you guys that take the time to help me - as I have limited knowledge in this area.

Cheers
Sue
 
Upvote 0

Ink

Administrator
Verified
Staff Member
Well-known
Jan 8, 2011
22,361
Good to hear the problem was solved.

It seems you have some unwanted/outdated/junkware software that came bundled with your computer, is still installed.
 
Upvote 0

Siouxsiesue

New Member
Thread author
Apr 24, 2012
27
Earth said:
Good to hear the problem was solved.

It seems you have some unwanted/outdated/junkware software that came bundled with your computer, is still installed.

Hello Earth

Can you tell me what the junkware software is and how/where to remove it? Is it just a case of going to control panel and uninstalling them?

S.
 
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Sonia Bower

New Member
Mar 27, 2018
1
Disconnect external devices connected to the computer (other than the mouse and keyboard) and see if the problem persists.
On this website they also have solutions for this error
 
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