Thanks for the reply Mirabela. I will reply in email and in the ticket that has been opened. Still have to recover the partition with BD installed and may have the time next week.Hi Raul,
Having more than one security product installed on the same PC will cause incompatibility issues and the normal action of either one of them is not guaranteed.
In time they start scanning each other’s files, blocking them and the system will slow down or even crash.
Even if they are turned off, there are some active processes running or drivers loaded in the background.
That is why we recommend running only one security solution on a computer.
A slow boot may indeed be caused by the anti-malware processes/drivers that try to load at startup. Usually security solutions processes are written to load amongst the first at startup. If there are 2 or more processes, there will be a conflict between them when trying to start.
Thus a test with several security solutions installed is affected and can be considered inconclusive.
In order to check this specific situation, please reply to the opened ticket that you have with our support team. Also, let's please move this discussions on the Bitdefender forum. If you are encountering issues trying to access the forum, please send us your IP (via the opened ticket) so we can check it and pinpoint the exact cause of the situation.
Looking forward to hearing from you!
Have a wonderful day!
For those that have issues with BD the email I used was: email@example.com
They replied via: firstname.lastname@example.org
BD sent me a download for the BD support collector. I am sharing this here so others may know:
I also want to share info that they sent me on creating logs that may be of help to the community:
[how to GENERATE A STANDALONE SUPPORT TOOL LOG]
. Save the Bitdefender_Supporttool tool to a location of your choice:
. Double-click on the The_New_Bitdefender_SPT.exe file (if you are using Vista or Windows 7, right-click on the The_New_Bitdefender_SPT.exe application file and select "Run as Administrator");
. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
. A file will be created on your desktop (BDSP_*)...
[how to GENERATE A AUTORUNS LOG]
a) Go to this page
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx and download the autoruns file.
b) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d) Click on the Disk icon right under File and chose any location folder on your computer;
e) Save the file with a specific name (your name, computer name, a random name, which one you want)...