Hi,
I am writing in despair to remove persistent adware/malware (I think that’s what they are) from my PC laptop (Windows 10 64 Bit OS, X250 Think Pad) for past week without any success. I have tried everything advised in this forum guidelines as listed above. But still, when I open Chrome or internet explorer I get a pop up window with an advertisement (usually a video) (see attached Word File). There is a close (X) button to this screen but when I click X it opens another tab. Usually tradeadexchange.com or something similar is shown in the new tab’s address bar and then some add opens up.
This I noticed form the first week after I bought this laptop (Bought on 10th Oct 2015). However, at that time, the pop ups used to come from the right bottom corner (notification area). There used to be occasional pop-ups on the website screen. Then I had run malware bytes and Spybot and somehow the problem was sorted. Since last 10 days or so I am getting above problems. First I ignored because it used to happen with only timesofindia.com website. But soon it started with all websites. Then I tried everything google search could help me with including what you advised. Nothing Worked! Therefore, I have no way but to seek out to you for help.
I am only a basic PC user and don't even understand many of the terms that come up in your discussions, but I hope I will be able to follow the advise you give and solve this. Thank you for having this forum to help people like me.
Thank you
Sumeet
I am writing in despair to remove persistent adware/malware (I think that’s what they are) from my PC laptop (Windows 10 64 Bit OS, X250 Think Pad) for past week without any success. I have tried everything advised in this forum guidelines as listed above. But still, when I open Chrome or internet explorer I get a pop up window with an advertisement (usually a video) (see attached Word File). There is a close (X) button to this screen but when I click X it opens another tab. Usually tradeadexchange.com or something similar is shown in the new tab’s address bar and then some add opens up.
This I noticed form the first week after I bought this laptop (Bought on 10th Oct 2015). However, at that time, the pop ups used to come from the right bottom corner (notification area). There used to be occasional pop-ups on the website screen. Then I had run malware bytes and Spybot and somehow the problem was sorted. Since last 10 days or so I am getting above problems. First I ignored because it used to happen with only timesofindia.com website. But soon it started with all websites. Then I tried everything google search could help me with including what you advised. Nothing Worked! Therefore, I have no way but to seek out to you for help.
I am only a basic PC user and don't even understand many of the terms that come up in your discussions, but I hope I will be able to follow the advise you give and solve this. Thank you for having this forum to help people like me.
Thank you
Sumeet