fake police virus removal has left PC unable to reboot or use safe mode

[pepper1]

Hi Kuttus, thanks and no problem. I will try this and let you know how I get on. Many thanks, Pepper1

 

[kuttus]

Okay.

 

[pepper1]

Ooops. Sorry Pepper1, I miss your Post...

Please try this steps...

Stage -1

• Download Norton Bootable Recovery Tool from this link.
• Save the Norton Bootable Recovery Tool on your computer Desktop.
• After completing the Download Open the File that you saved on the Desktop. It will start the Norton Download Manager as shown below.
  
  http://123pcworld.com/MalwareTips/DownloadManager.PNG
  
• When the download finishes, the Norton Bootable Recovery Tool Wizard starts automatically.
• In the Norton Bootable Recovery Tool Wizard, click Agree & Install to accept the User License Agreement.
  
  If you want to change the default install location, click Install Options, and then click Browse to locate the new install location.
  
• Follow the on-screen instructions to create the Norton Bootable Recovery Tool on a CD/DVD media or USB key.
  
  http://123pcworld.com/MalwareTips/NBRT.PNG
  
• It will by Default Select your CD/DVD Writer , if it is not select your CD/DVD Writer and click on Next...
  
  http://123pcworld.com/MalwareTips/NBRT-2.PNG
  
• Now you have to Insert a Blank CD/DVD into your CD/DVD Writer and press on Ok. It will take some time to complete the Bootable Recovery Drive Creation.
  
  http://123pcworld.com/MalwareTips/NBRT-3.PNG
  

Stage -2

• Insert the recovery media in the infected computer and start your computer from the recovery media. The recovery media can be a Norton Bootable Recovery Tool CD, DVD, USB key.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• Read the License Agreement, type your product key, and then click I Agree. (I will send you product key in PM )
• In the Norton Bootable Recovery Tool window, click Norton Advanced Recovery Scan.
• Click Start Scan.
• When the scan finishes, remove the recovery media from the drive or USB port, and restart your computer.

<hr />

Hello, it does open up, but I need a product key. Thanks, Pepper1

 

[pepper1]

Ooops. Sorry Pepper1, I miss your Post...

Please try this steps...

Stage -1

• Download Norton Bootable Recovery Tool from this link.
• Save the Norton Bootable Recovery Tool on your computer Desktop.
• After completing the Download Open the File that you saved on the Desktop. It will start the Norton Download Manager as shown below.
  
  http://123pcworld.com/MalwareTips/DownloadManager.PNG
  
• When the download finishes, the Norton Bootable Recovery Tool Wizard starts automatically.
• In the Norton Bootable Recovery Tool Wizard, click Agree & Install to accept the User License Agreement.
  
  If you want to change the default install location, click Install Options, and then click Browse to locate the new install location.
  
• Follow the on-screen instructions to create the Norton Bootable Recovery Tool on a CD/DVD media or USB key.
  
  http://123pcworld.com/MalwareTips/NBRT.PNG
  
• It will by Default Select your CD/DVD Writer , if it is not select your CD/DVD Writer and click on Next...
  
  http://123pcworld.com/MalwareTips/NBRT-2.PNG
  
• Now you have to Insert a Blank CD/DVD into your CD/DVD Writer and press on Ok. It will take some time to complete the Bootable Recovery Drive Creation.
  
  http://123pcworld.com/MalwareTips/NBRT-3.PNG
  

Stage -2

• Insert the recovery media in the infected computer and start your computer from the recovery media. The recovery media can be a Norton Bootable Recovery Tool CD, DVD, USB key.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• Read the License Agreement, type your product key, and then click I Agree. (I will send you product key in PM )
• In the Norton Bootable Recovery Tool window, click Norton Advanced Recovery Scan.
• Click Start Scan.
• When the scan finishes, remove the recovery media from the drive or USB port, and restart your computer.

<hr />

Hello, it does open up, but I need a product key. Thanks, Pepper1

Ha ha sorry I found the message with the key!

 

[pepper1]

Hi, I tried the Norton and it did find some Trojans, but it could not remove them, and got stuck at this point - please see attached screen shot photos of where it got to.
Thanks, Richard

 

[kuttus]

Is it still on the same Screen? If Yes try one more scan.