Q&A Freedome VPN Subscription Issue?

Discussion in 'F-Secure' started by upnorth, Dec 31, 2015.

?

Is Your Previous Freedome Subscription Gone?

Poll closed Jan 14, 2016.
  1. Yes!

    9 vote(s)
    100.0%
  2. No...it's still there!

    0 vote(s)
    0.0%
  1. upnorth

    upnorth Level 11

    Jul 27, 2015
    520
    2,760
    Sweden
    Just noted on my beloved Freedome VPN that my previous almost 2 years subscription suddenly only have 6 days left. :( The codes was retrived from one of many promo links both posted here and elsewhere and more or less all of those are now gone or dead. F-Secure have been updating there subscription access for Freedome as of now it's only available from within the software itself and not as previous also through the mysafe portal as that had a registration " bug ".

    Those that have and use F-Secure Freedomes VPN please vote so we all can get a better view on this possible issue.
     
  2. frogboy

    frogboy Level 61
    Trusted

    Jun 9, 2013
    6,228
    64,805
    Heavy Duty Mechanic.
    Western Australia
    Windows 10
    Emsisoft
    I still have mine but my wife's has gone down to 6 days. :(
     
  3. omidomi

    omidomi Level 61
    Trusted AV Tester

    Apr 5, 2014
    5,219
    34,104
    Fallout New Vegas :D
    Windows 8.1
    Kaspersky
    Yup my license go few also :D
     
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  4. frogboy

    frogboy Level 61
    Trusted

    Jun 9, 2013
    6,228
    64,805
    Heavy Duty Mechanic.
    Western Australia
    Windows 10
    Emsisoft
    Not sure what is going on here as my other legit keys are invalid as well it says. :(
     
  5. arslan ejaz

    arslan ejaz Level 10

    Jun 5, 2015
    453
    2,320
    General Manager in Pharmaceutical Company
    Gujranwala
    Windows 10
    Microsoft
    You guys are lucky to have 6 days left mine remaining days are zero :(
     
    upnorth likes this.
  6. frogboy

    frogboy Level 61
    Trusted

    Jun 9, 2013
    6,228
    64,805
    Heavy Duty Mechanic.
    Western Australia
    Windows 10
    Emsisoft
    There is something fishy going on here. :confused:
     
    upnorth, Rishi and arslan ejaz like this.
  7. arslan ejaz

    arslan ejaz Level 10

    Jun 5, 2015
    453
    2,320
    General Manager in Pharmaceutical Company
    Gujranwala
    Windows 10
    Microsoft
    Yes, F-secure should have given users some months not completely end their subscriptions. :mad:
     
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  8. frogboy

    frogboy Level 61
    Trusted

    Jun 9, 2013
    6,228
    64,805
    Heavy Duty Mechanic.
    Western Australia
    Windows 10
    Emsisoft
    I did try to contact their support but they keep terminating the support session. :mad:
     
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  9. Nedim

    Nedim Level 11

    Mar 17, 2013
    512
    714
    Bosnia And Herzegovina
    45 days left for me :confused:
     
    upnorth likes this.
  10. Rishi

    Rishi Level 19
    Trusted

    Dec 3, 2015
    910
    8,149
    India
    Windows 10
    Webroot
    Too many promo based subscriptions/server load and they might have backed out of the giveaway. It happens sometimes, I remember one antivirus was given away for 6 months and they turned it into free version within 20 days.
     
  11. frogboy

    frogboy Level 61
    Trusted

    Jun 9, 2013
    6,228
    64,805
    Heavy Duty Mechanic.
    Western Australia
    Windows 10
    Emsisoft
    Yet on Twitter they are bragging they doubled their servers to handle the increased load. :(
     
  12. Rishi

    Rishi Level 19
    Trusted

    Dec 3, 2015
    910
    8,149
    India
    Windows 10
    Webroot
    It's twitter, they need something to tweet;lol;)
     
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  13. upnorth

    upnorth Level 11

    Jul 27, 2015
    520
    2,760
    Sweden
    Damn Mockingjays! :p

    Tried the same but gave up after 30 minutes of...A support representative will be with you shortly. Guess they gone for the weekend.

    Perhaps the cut happened with those that had subscriptions over 365 days or any of you guys had less? Mine was as I sayed almost 2 year and sad to hear some people now have zero days left and I fully agree with arslan ejaz that F-Secure should have given members a chance instead of IMO acting extremly foul as now done. Nobody hacked or sploited F-Secure but simply used promotion codes that was fully legit and freely given away.

    From reading some on there supportforum I belive the best thing we can do for now is open a support ticket and see if it's possible to retrive a new subscription key. Add the voucer/promo code from your email in the support ticket. Try here : Request support | F-Secure

    Update in this thread what happend. ;)
     
    arslan ejaz, Rishi and frogboy like this.
  14. frogboy

    frogboy Level 61
    Trusted

    Jun 9, 2013
    6,228
    64,805
    Heavy Duty Mechanic.
    Western Australia
    Windows 10
    Emsisoft
    Will do i am not happy. :mad:
     
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  15. upnorth

    upnorth Level 11

    Jul 27, 2015
    520
    2,760
    Sweden
    Support ticket created! ;)

    Will be interesting to see what happens...
     
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  16. frogboy

    frogboy Level 61
    Trusted

    Jun 9, 2013
    6,228
    64,805
    Heavy Duty Mechanic.
    Western Australia
    Windows 10
    Emsisoft
    Ticket created here also, same as you will be keen to see what happens. ;) I hope it will be good. :D
     
  17. aseu2k15

    aseu2k15 New Member

    Nov 26, 2015
    44
    62
    Student
    City of Flowers
  18. upnorth

    upnorth Level 11

    Jul 27, 2015
    520
    2,760
    Sweden
    Crap...just found F-Secures official statement on this that they repeat without any other comment...

    Quote : " Hello Everyone,

    We are now in the process of expiring the Freedome subscription codes that are linked to trial F-Secure SAFE licenses, as the free 1-year Freedome subscription was only for customers who purchased F-Secure SAFE from the campaign. These Freedome subscriptions will be expired over the next few weeks.

    When we expire these Freedome subscriptions, your Freedome subscription will expire 7 days after this. If multiple Freedome subscription codes have been used on the same device, your installation will expire one week after we expire the subscription
    . "

    Source : Re: 365 days promotion code changed to only 7 days left - Page 2 - F-Secure Community - 78518

    Poor and very foul action IMO as this risk getting F-Secure a bad rep but that's there own fault.
     
    jamescv7, frogboy, aseu2k15 and 2 others like this.
  19. Maxxx58

    Maxxx58 Level 13

    Dec 20, 2014
    617
    1,070
    Poor you, F-Secure!
     
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  20. arslan ejaz

    arslan ejaz Level 10

    Jun 5, 2015
    453
    2,320
    General Manager in Pharmaceutical Company
    Gujranwala
    Windows 10
    Microsoft
    F-secure lost my trust :( , going for alternative a more friendly one.
     
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