Advice Request Freedome VPN Subscription Issue?

[upnorth]

Just noted on my beloved Freedome VPN that my previous almost 2 years subscription suddenly only have 6 days left. The codes was retrived from one of many promo links both posted here and elsewhere and more or less all of those are now gone or dead. F-Secure have been updating there subscription access for Freedome as of now it's only available from within the software itself and not as previous also through the mysafe portal as that had a registration " bug ".

Those that have and use F-Secure Freedomes VPN please vote so we all can get a better view on this possible issue.

 

[frogboy]

I still have mine but my wife's has gone down to 6 days.

 

[omidomi]

Yup my license go few also

 

[frogboy]

Not sure what is going on here as my other legit keys are invalid as well it says.

 

[arslan ejaz]

You guys are lucky to have 6 days left mine remaining days are zero

 

[frogboy]

You guys are lucky to have 6 days left mine remaining days are zero

There is something fishy going on here.

 

[arslan ejaz]

There is something fishy going on here.

Yes, F-secure should have given users some months not completely end their subscriptions.

 

[frogboy]

I did try to contact their support but they keep terminating the support session.

 

[Nedim]

45 days left for me

 

[Rishi]

Too many promo based subscriptions/server load and they might have backed out of the giveaway. It happens sometimes, I remember one antivirus was given away for 6 months and they turned it into free version within 20 days.

 

[frogboy]

Too many promo based subscriptions/server load and they might have backed out of the giveaway. It happens sometimes, I remember one antivirus was given away for 6 months and they turned it into free version within 20 days.

Yet on Twitter they are bragging they doubled their servers to handle the increased load.

 

[Rishi]

Yet on Twitter they are bragging they doubled their servers to handle the increased load.

It's twitter, they need something to tweet;lol

 

[upnorth]

It's twitter, they need something to tweet;lol

Damn Mockingjays!

I did try to contact their support but they keep terminating the support session.

Tried the same but gave up after 30 minutes of...A support representative will be with you shortly. Guess they gone for the weekend.

Perhaps the cut happened with those that had subscriptions over 365 days or any of you guys had less? Mine was as I sayed almost 2 year and sad to hear some people now have zero days left and I fully agree with arslan ejaz that F-Secure should have given members a chance instead of IMO acting extremly foul as now done. Nobody hacked or sploited F-Secure but simply used promotion codes that was fully legit and freely given away.

From reading some on there supportforum I belive the best thing we can do for now is open a support ticket and see if it's possible to retrive a new subscription key. Add the voucer/promo code from your email in the support ticket. Try here : Request support | F-Secure

Update in this thread what happend.

 

[frogboy]

Damn Mockingjays!



Tried the same but gave up after 30 minutes of...A support representative will be with you shortly. Guess they gone for the weekend.

Perhaps the cut happened with those that had subscriptions over 365 days or any of you guys had less? Mine was as I sayed almost 2 year and sad to hear some people now have zero days left and I fully agree with arslan ejaz that F-Secure should have given members a chance instead of IMO acting extremly foul as now done. Nobody hacked or sploited F-Secure but simply used promotion codes that was fully legit and freely given away.

From reading some on there supportforum I belive the best thing we can do for now is open a support ticket and see if it's possible to retrive a new subscription key. Add the voucer/promo code from your email in the support ticket. Try here : Request support | F-Secure

Update in this thread what happend.

Will do i am not happy.

 

[upnorth]

Support ticket created!

Will be interesting to see what happens...

 

[frogboy]

Ticket created here also, same as you will be keen to see what happens. I hope it will be good.

 

[aseu2k15]

Same here!
All keys generated from given promo link (here: Expired - F-Secure Freedome VPN Free 1 year 3 devices)
Cannot be activated (invalid), since a month ago.
I lost my 1500 days subscription after clean install my OS

 

[upnorth]

Crap...just found F-Secures official statement on this that they repeat without any other comment...

Quote : " Hello Everyone,

We are now in the process of expiring the Freedome subscription codes that are linked to trial F-Secure SAFE licenses, as the free 1-year Freedome subscription was only for customers who purchased F-Secure SAFE from the campaign. These Freedome subscriptions will be expired over the next few weeks.

When we expire these Freedome subscriptions, your Freedome subscription will expire 7 days after this. If multiple Freedome subscription codes have been used on the same device, your installation will expire one week after we expire the subscription. "

Source : Re: 365 days promotion code changed to only 7 days left - Page 2 - F-Secure Community - 78518

Poor and very foul action IMO as this risk getting F-Secure a bad rep but that's there own fault.

 

[Maxxx58]

Poor you, F-Secure!

 

[arslan ejaz]

F-secure lost my trust , going for alternative a more friendly one.