Solved Google slow and now not loading except in safe mode

Jandy

New Member
Thread author
Verified
Mar 13, 2015
27
I am aware that my RAM is quite low but I think that I have an infection which is slowing down my computer.
I would be very grateful if you would help me with this problem please?
 

Attachments

  • FRST.txt
    46.1 KB · Views: 33
  • Addition.txt
    40.8 KB · Views: 30
  • aswMBR.txt
    2.1 KB · Views: 26
  • AdwCleaner[R9].txt
    2 KB · Views: 25

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



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Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:
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Jandy

New Member
Thread author
Verified
Mar 13, 2015
27
Hi TwinHeadedEagle,

Sorry for the late response but your email went into my spam.

I eventually managed to uninstall Microsoft Essentials Security but I have been unable to successfully run the malwarebytles anti-rootkit. After several restarts, I managed to download it and start running it but it froze after about 30 minutes and stayed frozen for about 2 hours so I gave up.
Would it be okay to run it in safe mode? That seems the only way that anything will work atm
 

Jandy

New Member
Thread author
Verified
Mar 13, 2015
27
Laptop is slowing up in safe mode as well now.

FRST file attached.
 

Attachments

  • FRST.txt 1.txt
    44.6 KB · Views: 31

Jandy

New Member
Thread author
Verified
Mar 13, 2015
27
It is still scanning 'getting application errors: 102624' do you want me to continue with the scan?
 

Jandy

New Member
Thread author
Verified
Mar 13, 2015
27
Google has totally frozen now so I've switched to Internet Explorer which seems to be fine.

The link has downloaded but is not compatible with my computer - think that I might need the 64 bit version?
 

Jandy

New Member
Thread author
Verified
Mar 13, 2015
27
My last post didn't seem to work so here it is again
 

Attachments

  • Addition.txt
    27.8 KB · Views: 43

Jandy

New Member
Thread author
Verified
Mar 13, 2015
27
I posted the other one last time. Here are both of them again
 

Attachments

  • FRST.txt
    44.5 KB · Views: 34
  • Addition.txt
    27.8 KB · Views: 27

Jandy

New Member
Thread author
Verified
Mar 13, 2015
27
It is exactly the same, Google still isn't loading..

I might be missing something but I haven't actually done anything other than run scans - should I have carried on and ran the cleaners afterwards?
 

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