Troubleshoot I have an issue with new monitor Aorus FI27Q (black dots dropping down vertically in the middle)

[sew333]

Hello.
First my pc.I have Gigabyte Rtx 3090 OC ( stock ) and 10850K stock ,32gb ram.

Issue is only on 1920x1080P with 165hz. On 1440P with 165mhz is fine. On 1920x1080P with 144hz is fine. On 1920x1080P with 165mhz i can see on screen small black dots flickering vertical.

If i wanna catch screen its not visible or clip. So i post screen and i added from paint. Just very small flickering black dots on vertical position. Happens only in 1080P with 165HZ. Visible on desktop too when i am very close.

https://i.ibb.co/QJCTh7B/art.jpg

somebody ( other person ) had the same issue with same monitor,link reddit:
www.reddit.com/r/Monitors/comments/hib8h7/please_help_i_have_an_issue_with_new_monitor/


It happens only in 1080P or below with 165hz. With 144hz 1080P is ok. 1440P 165hz its ok.
I am not happy with pc because of this. What should i do ? Ignore that or rma ? Somebody said that i must rma monitor even if doing that on non-native resolution.


PS:
When i am playing games on rtx 3090 on 1440P ( which is ok ) i am thinking about that i am not happy

 

[Freud2004]

oki so game on 1440P 165hz and not rma monitor? thanks for helping me

My advice is to game in the native resolution 2560x1440 in ultra/max/ all in Max and enjoy your RTX 3090. Because to play in 1920x1080 in can stick with a GTX 1660 it is enough.
Single games, and non-competitive games, play in the best resolution possible and max settings possible, enjoy the game, lower resolution will give you a worst game experience, FPS are just good for online gaming where FPS can give you a little advantage.

 

[sew333]

But why when i wanna make screenshot ,screens are not saving that small dots/squares. ?

 

[Freud2004]

But why when i wanna make screenshot ,screens are not saving that small dots/squares. ?

Because when you make the screenshot, you already are in a new frame, the frame rate is faster than the screenshot you can capture that making a video of the game.
And screenshots are a passive image is a frame, and that dots are probably some corruption in the frame rate and how the drivers handle the FPS.
Try to turn off G-sync in your monitor and tell me if the problem still remains, G-sync and Free sync are great features, but they don't work always has expected.

 

[sew333]

i tried turn off gsync andthe same

 

[The_King]

Your system specs are way overkill for 1080p in the majority of gaming titles the RTX 3090 pushes over 200fps on max settings
and your monitor is only 165Hz which means it wastes power above 165fps.

The card is actually suited more for 1440p and 4K.

Although it is causing an issue at 1080p 165Hz I don't see it has anything you should be worried about. This could also be an issue with Crysis since it is
an old title.

Running the card at 1440p resolution at 165Hz will be a much better experience than that of 1080p 165Hz.

If you want to make the most out of your GPU then enable Nvidia DSR and up the resolution to 4K.

 

[sew333]

yes but it happens on desktop too on 1080P 165hz

 

[The_King]

yes but it happens on desktop too on 1080P 165hz

Did you contact Gigabyte support?
Do Gigabyte claim that the monitor can support 1080p @ 165hz?

Just because the panel is 1440p 165hz it does not mean it can support 1080p @ 165hz or 4K at 165hz.

 

[plat]

Your gpu should be able to handle a big range of screen resolutions and refresh rates perfectly. You should not be limited to higher resolutions like that. Did you make a capture of it with a camera? Might come in handy when explaining your case.

Rarely, this could be a production flaw, with compromised pixels. The Reddit post was interesting. You won't know unless you pursue it thru Gigabyte.

Also, do you have another compatible cable to try?

 

[Freud2004]

Your gpu should be able to handle a big range of screen resolutions and refresh rates perfectly. You should not be limited to higher resolutions like that. Did you make a capture of it with a camera? Might come in handy when explaining your case.

Rarely, this could be a production flaw, with compromised pixels. The Reddit post was interesting. You won't know unless you pursue it thru Gigabyte.

Also, do you have another compatible cable to try?

The dots in RDR2 were a driver problem solve in the last driver update:


"GeForce Hotfix display driver version 461.81 is based on our latest Game Ready Driver 461.72 .


The hotfix addresses the following issues:

• [Vulkan] Red Dead Redemption 2 may display pixelated black dots [3266614"

 

[sew333]

So i turned off gsync. Turned off freesync in monitor settings. Uninstalled nvidia drivers newest and installed from 2020 october and the same issue. Maybe its cable or maybe monitor

 

[Freud2004]

Your gpu should be able to handle a big range of screen resolutions and refresh rates perfectly. You should not be limited to higher resolutions like that. Did you make a capture of it with a camera? Might come in handy when explaining your case.

Rarely, this could be a production flaw, with compromised pixels. The Reddit post was interesting. You won't know unless you pursue it thru Gigabyte.

Also, do you have another compatible cable to try?

This is not a monitor problem, its drivers, the RTX 3090 at 1980 resolution produce more FPS than the monitor can support the G-sync should resolve the problem, but there are some issues in the implementation that are causing the problem.

My advice is installing older drivers, until the actual Nvidia drivers are working correctly.

 

[The_King]

I came across an article related to 8bit color depth vs 10bit in regards to video playback.


You can try switching between 8bit color depth and 10bit and see if that helps anything.

 

[sew333]

Yeah but on 1920x1080 with 144hz its fine. Only on 165hz its issue.

 

[Freud2004]

So i turned off gsync. Turned off freesync in monitor settings. Uninstalled nvidia drivers newest and installed from 2020 october and the same issue. Maybe its cable or maybe monitor

Do you have you monitor connect over display port?

 

[sew333]

yes DP. PC is rock stable not had single crash But that weird small squares in some part of the screen on 1080P 165hz only,worrying me


If that person from reddit with same monitor:
www.reddit.com/r/Monitors/comments/hib8h7/please_help_i_have_an_issue_with_new_monitor/


That was 8 months ago get the same issue on 1080P. Is a change that was still related to drivers or its our monitors?

 

[sew333]

so no rma monitor?

 

[SumTingWong]

so no rma monitor?

do you have another monitor to test your pc hardware to confirm this is not your computer hardware issue?

 

[The_King]

so no rma monitor?

https://download.gigabyte.com/FileList/Manual/AORUS_FI27QP_UM_0812.pdf

On page 42 of the manual is the supported display timings.

The problem is most likely the cable you are using.

You stated that your monitor is working fine using a DP @ 1080p 144hz that timing is not supported but is supported using HDMi 2.0

 

[sew333]

Its fine on 1920x1080 on 144hz. Dots are on 165hz 1920x1080. I am using dp cable yes

 

[sew333]

do you have another monitor to test your pc hardware to confirm this is not your computer hardware issue?

When i am using in nvidia panel. I made perform scaling from monitor on [gpu] and it dissapeared ,that dots dissapearing. It must be monitor?