Troubleshoot I have an issue with new monitor Aorus FI27Q (black dots dropping down vertically in the middle)

sew333

Level 2
Mar 11, 2016
80
Hello.
First my pc.I have Gigabyte Rtx 3090 OC ( stock ) and 10850K stock ,32gb ram.

Issue is only on 1920x1080P with 165hz. On 1440P with 165mhz is fine. On 1920x1080P with 144hz is fine. On 1920x1080P with 165mhz i can see on screen small black dots flickering vertical.

If i wanna catch screen its not visible or clip. So i post screen and i added from paint. Just very small flickering black dots on vertical position. Happens only in 1080P with 165HZ. Visible on desktop too when i am very close.

https://i.ibb.co/QJCTh7B/art.jpg

somebody ( other person ) had the same issue with same monitor,link reddit:
www.reddit.com/r/Monitors/comments/hib8h7/please_help_i_have_an_issue_with_new_monitor/


It happens only in 1080P or below with 165hz. With 144hz 1080P is ok. 1440P 165hz its ok.
I am not happy with pc because of this. What should i do ? Ignore that or rma ? Somebody said that i must rma monitor even if doing that on non-native resolution.


PS:
When i am playing games on rtx 3090 on 1440P ( which is ok ) i am thinking about that i am not happy:(
 

The_King

Level 7
Aug 2, 2020
319
dp normal cabel iincluded. You said 1080P 144hz is not supported. But issue is on 1080P 165hz :) In 144hz is fine.
Officially the monitor is suppose to support 1080p @ 165Hz using DP 1.4.
The only way to be sure that monitor is faulty is test the monitor on another system
and see if the same issue remains.

Take the monitor back to the place you bought it and ask them to test if for you. Either this or contact Gigabyte support in your area.
 
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The_King

Level 7
Aug 2, 2020
319
Ok but maybe its hardware issue not monitor?
Yes. Therefore the only way to be sure is to test the monitor on a different system.

I still highly recommend you contact Gigabyte support in your area or at least the store where you purchased your monitor from.
 
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