Troubleshoot I have an issue with new monitor Aorus FI27Q (black dots dropping down vertically in the middle)

[sew333]

Hello.
First my pc.I have Gigabyte Rtx 3090 OC ( stock ) and 10850K stock ,32gb ram.

Issue is only on 1920x1080P with 165hz. On 1440P with 165mhz is fine. On 1920x1080P with 144hz is fine. On 1920x1080P with 165mhz i can see on screen small black dots flickering vertical.

If i wanna catch screen its not visible or clip. So i post screen and i added from paint. Just very small flickering black dots on vertical position. Happens only in 1080P with 165HZ. Visible on desktop too when i am very close.

https://i.ibb.co/QJCTh7B/art.jpg

somebody ( other person ) had the same issue with same monitor,link reddit:
www.reddit.com/r/Monitors/comments/hib8h7/please_help_i_have_an_issue_with_new_monitor/


It happens only in 1080P or below with 165hz. With 144hz 1080P is ok. 1440P 165hz its ok.
I am not happy with pc because of this. What should i do ? Ignore that or rma ? Somebody said that i must rma monitor even if doing that on non-native resolution.


PS:
When i am playing games on rtx 3090 on 1440P ( which is ok ) i am thinking about that i am not happy

 

[The_King]

Its fine on 1920x1080 on 144hz. Dots are on 165hz 1920x1080. I am using dp cable yes

Have you tried another DP 1.4 cable?

 

[sew333]

So have you tried another DP 1.4 cable or not ?

no no t yet

 

[The_King]

no no t yet

According to the monitors specs 1080p @ 144hz is not support using DP 1.4.
Are you sure you are using a DP to DP cable and not a HDMi to DP adapter/cable?

If you purchased this monitor new I believe a DP 1.4 cable is provided by Gigabyte are
you using this cable?

 

[sew333]

dp normal cabel iincluded. You said 1080P 144hz is not supported. But issue is on 1080P 165hz In 144hz is fine.

 

[The_King]

dp normal cabel iincluded. You said 1080P 144hz is not supported. But issue is on 1080P 165hz In 144hz is fine.

Officially the monitor is suppose to support 1080p @ 165Hz using DP 1.4.
The only way to be sure that monitor is faulty is test the monitor on another system
and see if the same issue remains.

Take the monitor back to the place you bought it and ask them to test if for you. Either this or contact Gigabyte support in your area.

 

[sew333]

Ok but maybe its hardware issue not monitor?

 

[The_King]

Ok but maybe its hardware issue not monitor?

Yes. Therefore the only way to be sure is to test the monitor on a different system.

I still highly recommend you contact Gigabyte support in your area or at least the store where you purchased your monitor from.

 

[sew333]

I tested 1920x1200 res and its fine with 165hz. Issue only is on 1920x1080P. So propably monitor issue?

 

[sew333]

Hey guys. When i wanna make screen and dots are not visible on screens then its almost sure its not gpu but monitor/cable?