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That is how I how I have it configured. But when I get an alert, there is no option to add the file detected to the ignore list.
There was an option to make an exclusion right within the alert. It was an earlier version, so perhaps the option to exclude was changed from the older to the newest version. It could be something else, but no comment.
Frustrating, I know it is...
The only AV that I know, for sure, that has the ability to create an AV exclusion right from within the alert every time is Comodo.
Of course, there is also EAM\EIS with the option in their alerts, but you already tried it.
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