Solved Malicious website blocked svchost.exe Outbound

[Susan Youmans]

don't know what else to say beyond answers to questions above

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Susan Youmans]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Susan Youmans]

Here is the file; thanks for what we've done so far; and I'm still getting the same malicious website blocked message.

 

[Susan Youmans]

Zoek.exe v5.0.0.0 Updated 08-September-2015
Tool run by Susan on Fri 09/11/2015 at 0:37:39.70.
Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Susan\Desktop\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

9/11/2015 12:39:30 AM Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~2\MSXML 4.0 deleted successfully
C:\Users\Susan\AppData\Local\EmieBrowserModeList deleted successfully
C:\Users\Susan\AppData\Local\EmieSiteList deleted successfully
C:\Users\Susan\AppData\Local\EmieUserList deleted successfully
C:\Users\Susan\AppData\Local\PackageAware deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-666262517-897078804-3328256414-1000\Software\Microsoft\Internet Explorer\SearchScopes\{EA3226F9-75B7-492D-AEAF-F051FEC430F8} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== FireFox Fix ======================

ProfilePath: C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default

user.js not found
---- Lines Search removed from prefs.js ----
user_pref("extensions.xpiState", "{\"app-profile\":{\"bingsearch.full@microsoft.com\":{\"d\":\"C:\\\\Users\\\\Susan\\\\AppData\\\\Roaming\\\\Mozilla\\
---- FireFox user.js and prefs.js backups ----

prefs_20150911_0121_.backup

==== Batch Command(s) Run By Tool======================


Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

==== Deleting Files \ Folders ======================

C:\PROGRA~3\{FF4D2268-63EF-4017-9D38-9BE01EEF9643} deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default\searchplugins\bingp.xml deleted
C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default\extensions\bingsearch.full@microsoft.com deleted

==== Firefox Start and Search pages ======================

ProfilePath: C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default
user_pref("browser.startup.homepage", "Google");
user_pref("browser.search.defaultenginename", "Bing ");
user_pref("browser.search.defaultenginename.US", "Secure Search");
user_pref("browser.search.selectedEngine", "Secure Search");
user_pref("keyword.URL", "Yahoo Search - Web Search");

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"="C:\Program Files (x86)\McAfee\SiteAdvisor" [05/04/2015 01:26 AM]
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"smartwebprinting@hp.com"="C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3" [04/30/2015 10:37 AM]
[HKEY_CURRENT_USER\Software\Mozilla\Firefox\Extensions]
"MFVersion"="MF38.0.5 (x86 en-US)" []

==== Firefox Extensions ======================

ProfilePath: C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default
- McAfee WebAdvisor - C:\Program Files (x86)\McAfee\SiteAdvisor

AppDir: C:\Program Files (x86)\Mozilla Firefox
- Default - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

==== Firefox Plugins ======================

Profilepath: C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default
18CF51689186AEB9D1D149AEB0E92D03 - C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL - Microsoft Office 2013
684F2DF31062413E094280891DCB6EE1 - C:\Windows\SysWOW64\Adobe\Director\np32dsw_1219160.dll - Shockwave for Director / Shockwave for Director
EC55112EDB2CE5BC2BFCACDB9C2150F4 - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_18_0_0_232.dll - Shockwave Flash
E3B4EA121F7BDEB0F6366E2BA9608CB5 - C:\Users\Susan\AppData\Local\Citrix\Plugins\104\npappdetector.dll - Citrix Online Web Deployment Plugin 1.0.0.104


==== Chromium Look ======================

Google Chrome Version: 45.0.2454.85

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
fheoggkfdfchfphceeifdbepaooicaho - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx[04/29/2015 04:07 PM]

HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
bmkckgpgekmanipelfidlhmkfcjicion - No path found[]

Google Voice Search Hotword (Beta) - Susan\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="{searchTerms} - Google Search"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="{searchTerms} - Bing"
{652B4C65-E555-408E-93B2-247C7EFBCF81} Google Url="{searchTerms} - Google Search"

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Susan\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Susan\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

C:\Users\Susan\AppData\Local\Mozilla\Firefox\Profiles\zhemnbvl.default\cache2 emptied successfully

==== Empty Chrome Cache ======================

C:\Users\Susan\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=18 folders=3 10860799 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Susan\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\Susan\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on Fri 09/11/2015 at 1:45:27.56 ======================

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Susan Youmans]

Zoek.exe v5.0.0.0 Updated 08-September-2015
Tool run by Susan on Fri 09/11/2015 at 0:37:39.70.
Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Susan\Desktop\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

9/11/2015 12:39:30 AM Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~2\MSXML 4.0 deleted successfully
C:\Users\Susan\AppData\Local\EmieBrowserModeList deleted successfully
C:\Users\Susan\AppData\Local\EmieSiteList deleted successfully
C:\Users\Susan\AppData\Local\EmieUserList deleted successfully
C:\Users\Susan\AppData\Local\PackageAware deleted successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-666262517-897078804-3328256414-1000\Software\Microsoft\Internet Explorer\SearchScopes\{EA3226F9-75B7-492D-AEAF-F051FEC430F8} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== FireFox Fix ======================

ProfilePath: C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default

user.js not found
---- Lines Search removed from prefs.js ----
user_pref("extensions.xpiState", "{\"app-profile\":{\"bingsearch.full@microsoft.com\":{\"d\":\"C:\\\\Users\\\\Susan\\\\AppData\\\\Roaming\\\\Mozilla\\
---- FireFox user.js and prefs.js backups ----

prefs_20150911_0121_.backup

==== Batch Command(s) Run By Tool======================


Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

==== Deleting Files \ Folders ======================

C:\PROGRA~3\{FF4D2268-63EF-4017-9D38-9BE01EEF9643} deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default\searchplugins\bingp.xml deleted
C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default\extensions\bingsearch.full@microsoft.com deleted

==== Firefox Start and Search pages ======================

ProfilePath: C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default
user_pref("browser.startup.homepage", "Google");
user_pref("browser.search.defaultenginename", "Bing ");
user_pref("browser.search.defaultenginename.US", "Secure Search");
user_pref("browser.search.selectedEngine", "Secure Search");
user_pref("keyword.URL", "Yahoo Search - Web Search");

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"="C:\Program Files (x86)\McAfee\SiteAdvisor" [05/04/2015 01:26 AM]
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"smartwebprinting@hp.com"="C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3" [04/30/2015 10:37 AM]
[HKEY_CURRENT_USER\Software\Mozilla\Firefox\Extensions]
"MFVersion"="MF38.0.5 (x86 en-US)" []

==== Firefox Extensions ======================

ProfilePath: C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default
- McAfee WebAdvisor - C:\Program Files (x86)\McAfee\SiteAdvisor

AppDir: C:\Program Files (x86)\Mozilla Firefox
- Default - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

==== Firefox Plugins ======================

Profilepath: C:\Users\Susan\AppData\Roaming\Mozilla\Firefox\Profiles\zhemnbvl.default
18CF51689186AEB9D1D149AEB0E92D03 - C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL - Microsoft Office 2013
684F2DF31062413E094280891DCB6EE1 - C:\Windows\SysWOW64\Adobe\Director\np32dsw_1219160.dll - Shockwave for Director / Shockwave for Director
EC55112EDB2CE5BC2BFCACDB9C2150F4 - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_18_0_0_232.dll - Shockwave Flash
E3B4EA121F7BDEB0F6366E2BA9608CB5 - C:\Users\Susan\AppData\Local\Citrix\Plugins\104\npappdetector.dll - Citrix Online Web Deployment Plugin 1.0.0.104


==== Chromium Look ======================

Google Chrome Version: 45.0.2454.85

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
fheoggkfdfchfphceeifdbepaooicaho - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx[04/29/2015 04:07 PM]

HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
bmkckgpgekmanipelfidlhmkfcjicion - No path found[]

Google Voice Search Hotword (Beta) - Susan\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="{searchTerms} - Google Search"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="{searchTerms} - Bing"
{652B4C65-E555-408E-93B2-247C7EFBCF81} Google Url="{searchTerms} - Google Search"

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Susan\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Susan\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

C:\Users\Susan\AppData\Local\Mozilla\Firefox\Profiles\zhemnbvl.default\cache2 emptied successfully

==== Empty Chrome Cache ======================

C:\Users\Susan\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully
Sorry -- I didn't post the resulting file. Here it is. ==== C:\zoek_backup content ======================

C:\zoek_backup (files=18 folders=3 10860799 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Susan\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\Susan\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on Fri 09/11/2015 at 1:45:27.56 ======================

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

I hope including them as uploads is OK -- Pls let me know if it isn't. Here they are.

 

[TwinHeadedEagle]

Still need my help?

 

[Susan Youmans]

Still need my help?

Hi, -- I was in the hospital for a week (!) but am out, only slightly worse for wear, and want to get back on this. And yes, I still need your help. Am getting the same message --

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[TwinHeadedEagle]

Do not paste reports. Upload them instead.

 

[Susan Youmans]

Hi,
I wondered about that. Here they are.

 

[TwinHeadedEagle]

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Duplicate Cleaner Free 3.2.6

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



Please re-run

Malwarebytes' Anti-Malware.

• Click the History tab.
• Click Application Logs and double-click the newest Protection Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

 

[Susan Youmans]

Hi, Here they are; I appreciate this.

 

[TwinHeadedEagle]

You're on Verizon internet, right?

Can you tell me the name of your modem?

 

[Susan Youmans]

Yes. ActiontecM1424WR Rev. 1

 

[TwinHeadedEagle]

Good. Then we know the cure for your problem.

There is a problem with Verizon DNS servers.

Here you can see how to change DNS address of your router:

https://www.verizon....sone/99144.htm#

 

[Susan Youmans]

Good. Then we know the cure for your problem.

There is a problem with Verizon DNS servers.

Here you can see how to change DNS address of your router:

https://www.verizon....sone/99144.htm#

I can't sign in. Hope to get someone to chat with and sign on so i can follow the directions for opting out!! Will let you know when i get that far.

 

[Susan Youmans]

Hi, Finally able with help to sign in to router. (FYI to anyone seeing this, there are separate usernames and passwords for verizon, the router, and wifi on the router.) Tech support guy from verizon didn't know about the whole issue but used sw to see my screen, read the link you sent, followed the directions, and popup has at least for now disappeared. THANK YOU TwinHeadedEagle!!