Please provide comments and solutions that are helpful to the author of this topic.
- Status
I will see if I can find that e-mail. I remember someone saying as soon as they are quarinteened, they are sent to support. Anyway thanks, i will look.
I meant report the fact that you are having to re-whitelist every couple of days. That is a bug.
done and I just noticed I submitted this 5 days ago with no responce.
- Jun 24, 2016
- 2,485
Their support desk is IA based LOL
Call them until every single of their phones cease working
Just an update:
Tech support contacted me and basicly when Windows updates file, Cylance will flag them. Their recommandation was to sinply keep safe listing them as long as they keep changing them. This is all based on the hash of the file. And so if any file hash changes they flag it.
Tech support contacted me and basicly when Windows updates file, Cylance will flag them. Their recommandation was to sinply keep safe listing them as long as they keep changing them. This is all based on the hash of the file. And so if any file hash changes they flag it.
I run myself latest stable/beta Windscribe clients for Windows with CSAV on other 3 machine and no alerts from Cylance. Even by manually updating, that doesn't sound normal behaviour to me. Are you running Windows Insiders builds or something? That would be my only explanation. Otherwise, I would be cautious and think twice before re-safelisting those files.
- Status
Similar threads
