Nothing seems to work - PUA:Win32/InstallIQ

[nasdaq]

Are you sill with me?

 

[nasdaq]

Are you still with me?

 

[Alibama]

Hi, I would really appreciate your assisitance in this.
There's a program called xmrig.exe that is running on our server and consuming alot of cpu, i've tried ending task on task manager but it keeps on coming back and i've also located where the file is but it keeps on relocating itself everytime. Kindly assist in it's permanent removal.

 

[nasdaq]

Hi Alibama,

You need to create your own topic to get help for your problem with this computer.

Nagivate to this page and select Post Thread

Windows Malware Removal Help & Support

Get help removing adware, malware, spyware, ransomware, trojans, and viruses from Windows PCs. Follow the instructions in the pinned topics first. For security purposes, only authorized members may respond to requests for assistance.

malwaretips.com

This will open thie this page.

Post thread

malwaretips.com

Give your topic a Title and enter a description of your problem.

In order to save time please follow these instructions and post the logs for my review.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please attach the log for my review.

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
====

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please attach the log for my review.

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
====