Assigned Suggestion for zemana support.

[Bryan320]

I think it would be highly appreciated by all if you made it easier for users to obtain they're lost license keys and be able to reset them much like Malwarebytes allows you to do so. This would be a small improvement that would help many.

 

[Antus67]

I have to agree with Bryan320 we should not have to jump thru hoops to retrieve a license we payed-for.

 

[davisd]

Nobody should be using Zemana at this point, they have proved to be a inconsistent company over the past years. They appear, then dissapear, when they release something new after many months, for a while communicate with users in forums, then goes missing. Its not a serious "security" company, the quality of their updated v2-v3 software has dropped as well, do a more indepth research. There are better alternatives.

 

[Digmor Crusher]

Agree, they seem to be hit and miss.

 

[oldschool]

@Bryan320 @Antus67 - you’re more than welcome to mine. It has ~ 1.5 years left. You may PM me.

 

[Bryan320]

@Bryan320 @Antus67 - you’re more than welcome to mine. It has ~ 1.5 years left. You may PM me.

very nice of you! but they will send me my lifetime key hopefully lol.

 

[KevinYu0504]

I think it would be highly appreciated by all if you made it easier for users to obtain they're lost license keys and be able to reset them much like Malwarebytes allows you to do so. This would be a small improvement that would help many.

In 2017 ,
I already suggest them to build something like a license center or customer center ,
Zemana reply me they will consider .

In 2018 ,
i suggest again and get the reply from Zemana told me they already had a plan ,
but isn't the priorities .

Until now , 2019 end , still didn't see any improve or news ,
and just like #3 davisd told ,
Zemana become into a not so serious security company,
especially recently Zemana has focused on strange places,
e.g. Deepfake Detection .

However Deepdake detection isn't Zemana's customer really going to care ,
we want the product's improve , such as FP issue、detection rate、more protect technology ,
or even just the language translate update .

As a Zemana's customer , to be honest , i am disappointed .

 

[Bryan320]

I agree I was really looking forward to zemana improving but unfortunately it seems they are only releasing the bare-minimum of updates. this is sad because they sounded so promising and wanted to succeed in improving the product. Zemana could have been great!!

 

[Bryan320]

Just noticed
Miss Onnellisuus has not been active since October of 2019 this is sad...

 

[Andrew999]

I agree with you all. When Zemana Anti Malware 3 Beta was ready I had high hopes and was hoping they would have kept on updating the product and not leaving us again. I have messaged the company and they say very 'bland' replies about them sending it to the engineers for them to reply back to me and they haven't in months. Zemana Anti Logger had false-positive conflicts with a game where it was not allowing me to 'move' ingame and it showed no notification, but luckily I found out it was causing a conflict, I sent the issue to support and they said engineers will check it out and reply and they haven't. Since about 2 months ago I have stopped using Zemana products because of no updates, false positives, and bad support which they do not follow up on when I bring up issues like bugs and false positives.

Sadly, Zemana I guess is not interested in Anti Malware software anymore, it seems like though they are still updating their Deepfake product for quite a while though. I would not recommend anyone unless maybe just for a second opinion scanner.