Solved Unable to remove LookSafe and scorpion saver

[Heather]

Okay, I've been trying for about 2 days to remove LookSafe and Scorpion Saver. After doing multiple sweeps and cleansing of data and hidden files/folders, the problem seemed to be fixed. However, it came back today. Unfortunately I'm unsure of what to do. I've researched tremendously and feel particularly vulnerable to downloading anything further to clean computer. I have read previous posts about browser hijackers and understand there may be a personalized solution. (particularly: http://malwaretips.com/threads/nothing-works-to-remove-looksafe.28410/page-2) I've uploaded a scan I thought fixed my computer on 7/18/14 and a scan from today.

Many grateful vibes for a solution!

Heather

 

[TwinHeadedEagle]

Hello,


Before we start please read and note the following:

Limit your internet access to posting here, some infections just wait to steal typed-in passwords.

Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.

Do not paste the logs in your posts, attachments make my work easier. There is a Upload a File button which you can use to attach your reports. Attach all reports.

Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.

Note that we may live in totally different time zones, what may cause some delays between answers.

Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.

I can't foresee everything, so if anything unexpected happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!




First go to Control Panel and remove Scorpion Saver

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Heather]

My first question is: do i save it to the desktop or to under the same folder as FRST? (FRST isn't on desktop, should I put it there?)

 

[TwinHeadedEagle]

Yes, please move FRST on the Desktop. Fixlist.txt should be on Desktop too.

 

[Heather]

It asks me if I want adpeak to make changes to my computer after trying to uninstall scorpion. (12d13d95.msi) Should I click yes?

 

[TwinHeadedEagle]

Yes, please do so.

 

[Heather]

Here it is.

 

[TwinHeadedEagle]

Is problem still out there?

 

[Heather]

At first it seemed to be, but now it seems to have went away.

 

[Heather]

I think its all gone. Restarted twice to make sure. Thank you so much!

 

[TwinHeadedEagle]

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

Recommended reading:
​

MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance: What to do if your Computer is running slowly?

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.


• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



Stay safe,
TwinHeadedEagle

 

[Heather]

Unfortunately it's back. This is what has been happening for the past week. It will temporarily disable, but then return after a day or two.

 

[TwinHeadedEagle]

Can you download FRST again and attach fresh Scan reports.

 

[Heather]

I never removed the program from my computer. Attached are the reports.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  chrdefaults;
  ffdefaults;

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Attach report into your next reply.

 

[Heather]

Attachments.

 

[TwinHeadedEagle]

How is the situation now?

 

[Heather]

So far so good. I will continue to monitor and respond in a day or two to update you on the situation.

Thanks a super bunch!

 

[TwinHeadedEagle]

Ok, but please watch out what are you doing