Advice Request Was I scammed by Electronicfirst? (Bitdefender License Key Issue)

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Jyosei

Jyosei

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Hi everyone,

I saw a cheap Bitdefender deal on Electronicfirst, so I decided to purchase a Bitdefender Family Pack 2025 US Key (2 Years / 15 Devices).

However, when I tried to enter the activation key they provided, Bitdefender Central gave me the following error message:

"This key was already used to generate a subscription"
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When I contacted Electronicfirst support, they claimed that my Bitdefender Family Pack key was automatically applied to extend my existing 30-day Bitdefender Total Security trial.

Here is what confuses me:
  • The 30-day Bitdefender Total Security trial was something given to me directly by Bitdefender.
  • Electronicfirst insisted that my purchased Family Pack activation code extended this Bitdefender Total Security trial, claiming that the trial will now end on September 22, 2026.
How could they possibly arrive at this conclusion? Does Bitdefender's activation system actually allow a Family Pack license key to override or extend a Total Security trial like this?

Does this sound like a scam by Electronicfirst? Has anyone encountered a similar situation with them before?

Thanks in advance for any insights!
 

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Looking at their profile on TrustPilot, it seems support is doing their job.


I suggest you stay in contact with Electronicfirst support and nag them. If they did not help, write a review on TrustPilot.

Bitsefender support won't help since the key was not purchased directly from their nor from an authorized reseller.
 
Last edited:
Jonny Quest said:
@Jyosei I don't know how electronicfirst could say it would automatically be applied, without your accessing your secure Central account and working through there?
This was a newer thread that may be helpful, otherwise you did some nice research and found a couple of good threads.

This is what Google AI said from my follow-up question.

View attachment 299713
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Bitdefender confirmed that Electronicfirst was talking nonsense.
1233.png
 
Moonhorse said:
Always buy from company itself, or just from real retailer....I have used kinguin ( 3rd party shop) for like 150 offers and been scammed 3 times but i know im taking the risk)
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People are not going to scam you over $2. It's not worth anyone's time, they want the big bucks.
 
Zero Knowledge said:
People are not going to scam you over $2. It's not worth anyone's time, they want the big bucks.
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i have spend something between like 4500-5000 eur on fortnite cosmetics / game keys/ top ups alone biggest purchase being around 450 eur and funny thing is the scammed amount was 20 eur, that i did not get back, 2 other cases i got refunded. they were around 130 & 180 eur ones:unsure:
 

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