Advice Request Was I scammed by Electronicfirst? (Bitdefender License Key Issue)

[Jyosei]

Hi everyone,

I saw a cheap Bitdefender deal on Electronicfirst, so I decided to purchase a Bitdefender Family Pack 2025 US Key (2 Years / 15 Devices).

However, when I tried to enter the activation key they provided, Bitdefender Central gave me the following error message:

"This key was already used to generate a subscription"

When I contacted Electronicfirst support, they claimed that my Bitdefender Family Pack key was automatically applied to extend my existing 30-day Bitdefender Total Security trial.

Here is what confuses me:

• The 30-day Bitdefender Total Security trial was something given to me directly by Bitdefender.
• Electronicfirst insisted that my purchased Family Pack activation code extended this Bitdefender Total Security trial, claiming that the trial will now end on September 22, 2026.

How could they possibly arrive at this conclusion? Does Bitdefender's activation system actually allow a Family Pack license key to override or extend a Total Security trial like this?

Does this sound like a scam by Electronicfirst? Has anyone encountered a similar situation with them before?

Thanks in advance for any insights!

 

[Jyosei]

Provide additional conversation details

I am currently reaching out to the Bitdefender team to request the activation date of the key, though I am not sure if they will be willing to share it.

I looked into some information and feel very disappointed. I hope this can help my case：

- https://community.bitdefender.com/en/discussion/105011/subscription-question
- How to Extend a Bitdefender Subscription Without Losing Any Days

 

[nickstar1]

I wish you luck! Before I buy keys from a website, I usually check for others on this site or elsewhere who have purchased from specific sites. Some websites are more reputable than others, like G2 and Eneba.

 

[Divine_Barakah]

Now in the subscriptions section in BD central, what do you see? 2 subscriptions? Or just the old Bitsefender Total Security trial?

 

[Divine_Barakah]

Looking at their profile on TrustPilot, it seems support is doing their job.

https://www.trustpilot.com/review/www.electronicfirst.com

I suggest you stay in contact with Electronicfirst support and nag them. If they did not help, write a review on TrustPilot.

Bitsefender support won't help since the key was not purchased directly from their nor from an authorized reseller.

 

[TairikuOkami]

For the future, allkeyshop provides comparison for trusted webpages: Buy Bitdefender Family Pack CD KEY Compare Prices

I am currently reaching out to the Bitdefender team to request the activation date of the key, though I am not sure if they will be willing to share it.

You can not expect Bitdefender to provide support for 3rd party providers/sellers.

 

[Divine_Barakah]

For the future, allkeyshop provides comparison for trusted webpages: Buy Bitdefender Family Pack CD KEY Compare Prices

You can expect Bitdefender to provide support for 3rd party providers/sellers.

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[Jonny Quest]

@Jyosei I don't know how electronicfirst could say it would automatically be applied, without your accessing your secure Central account and working through there?
This was a newer thread that may be helpful, otherwise you did some nice research and found a couple of good threads.

This is what Google AI said from my follow-up question.

 

[enaph]

@Jyosei are you located in the US? If not, then I am afraid it will not work because this is US region locked key: Bitdefender Family Pack 2025 US Key (2 Years / 15 Devices).

 

[Jyosei]

Hi, good evening. After waiting two days, I finally got the outcome from Electronicfirst, so now I can submit an appeal on PayPal.

 

[Jyosei]

@Jyosei are you located in the US? If not, then I am afraid it will not work because this is US region locked key: Bitdefender Family Pack 2025 US Key (2 Years / 15 Devices).

My network environment and account region are both set to the US. I've already confirmed that I can activate US-region keys since I bought one before.

 

[Jyosei]

@Jyosei I don't know how electronicfirst could say it would automatically be applied, without your accessing your secure Central account and working through there?
This was a newer thread that may be helpful, otherwise you did some nice research and found a couple of good threads.

This is what Google AI said from my follow-up question.

View attachment 299713

Bitdefender confirmed that Electronicfirst was talking nonsense.

 

[Jyosei]

This, too, is trustworthy

Downloadcrew US Software Store - discounted downloadable software

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Thanks for the suggestion! I'll give it a try once I sort out the Electronicfirst issue.

 

[Jyosei]

Looking at their profile on TrustPilot, it seems support is doing their job.

https://www.trustpilot.com/review/www.electronicfirst.com

I suggest you stay in contact with Electronicfirst support and nag them. If they did not help, write a review on TrustPilot.

Bitsefender support won't help since the key was not purchased directly from their nor from an authorized reseller.

Latest update: They just closed my account.

 

[Divine_Barakah]

Latest update: They just closed my account.

Please write a review on TrustPilot and share every single detail there. Believe me it will work. They will contact you and try to fix the issue so that you remove the review.

 

[Jyosei]

Update: PayPal has resolved my dispute, and Electronicfirst issued a refund.

 

[Zero Knowledge]

Hi, good evening. After waiting two days, I finally got the outcome from Electronicfirst, so now I can submit an appeal on PayPal.

View attachment 299732

ROFL SCAM SHOP. Only scammers do that. Lesson learnt DO NOT BUY FROM SHADY CARDED CHEAP KEY SHOPS!