Assigned Zemana Assistance Thread

[JM Safe]

Hello to all!

In this thread you can ask help for infections that Zemana cannot remove and we will help you to remove them manually.

Please specify in your posts the infections name (e.g. hxxp://annoyingsitehijacker.com hijacker) and which Zemana product you are using.

Thank you.

 

[upnorth]

Great initiative @JM Safe and great choice of employee @Miss Onnellisuus.

 

[LDogg]

This is such a great idea! Always coming up with innovative ways to help people.

~LDogg

 

[dabluez98]

Hello to all!

In this thread you can ask help for infections that Zemana cannot remove and we will help you to remove them manually.

Please specify in your posts the infections name (e.g. hxxp://annoyingsitehijacker.com hijacker) and which Zemana product you are using.

Thank you.

off topic but i will not install zemana again it was so difficult to remove it i had to resort to third party applications. well known issue that was not resolved. need to have respect for customers.

 

[JM Safe]

off topic but i will not install zemana again it was so difficult to remove it i had to resort to third party applications. well known issue that was not resolved. need to have respect for customers.

Hello, you didn't manage to remove Zemana or a malware infection? Thank you.

 

[dabluez98]

Zemana lol. It left drivers/etc intact that I had to use registry and other tools to remove.

 

[oldschool]

Zemana lol. It left drivers/etc intact that I had to use registry and other tools to remove.

Are you referring to Zemana 3.0?

 

[dabluez98]

Yes it maay have been the beta, cannot tecall precisely

 

[Andrew999]

off topic but i will not install zemana again it was so difficult to remove it i had to resort to third party applications. well known issue that was not resolved. need to have respect for customers.

Hi,

I heard that they have fixed it now. So it will properly uninstall the program properly. Well, the 3.0 version anyway.

 

[JM Safe]

@dabluez98 : you can find my answer to this question here: Discuss - Zemana Antimalware 3.0 FREE - Discussion & Support Thread

 

[SeriousHoax]

Zemana detects this on my PC which certainly seems like false positives. No other products detect this. Not sure what's wrong with my internet settings. Everything looks alright. Those extensions are not malicious too, specially Plasma Browser Integration.

 

[Andrew999]

View attachment 211816
Zemana detects this on my PC which certainly seems like false positives. No other products detect this. Not sure what's wrong with my internet settings. Everything looks alright. Those extensions are not malicious too, specially Plasma Browser Integration.

If there is any false positives hit the arrow next to 'Delete' then hit report or false positive. This will send it to the Lab Team, and if it is a false positive they will add it to the whitelist.

 

[JM Safe]

View attachment 211816
Zemana detects this on my PC which certainly seems like false positives. No other products detect this. Not sure what's wrong with my internet settings. Everything looks alright. Those extensions are not malicious too, specially Plasma Browser Integration.

Hello, could you please download Farbar Recovery Scan Tool, make a scan and attach here FRST.txt and Addition.txt?
Thank you very much!

 

[SeriousHoax]

Hello, could you please download Farbar Recovery Scan Tool, make a scan and attach here FRST.txt and Addition.txt?

Thanks, here are the files you asked for. Zemana also detects mycroftproject's search plugins.

If there is any false positives hit the arrow next to 'Delete' then hit report or false positive.

Ok thanks, reported.

 

[JM Safe]

Thanks, here are the files you asked for. Zemana also detects mycroftproject's search plugins.

Ok thanks, reported.
View attachment 211820

Please download fixlist.txt file attached in this post and save it in the same folder you have FRST executable and FRST.txt and Addition.txt, then run Farbar Recovery Scan Tool as administrator and click on Fix.

You can report as safe the detected objects in Zemana scan.

Your Firefox settings could be modified because of a bug of Kaspersky browser extension. Do you have problems like master passwords prompts when you open Firefox?

Thank you.

 

[RoboMan]

Great initiative! I suggest only Zemana team helps infected users in this thread, to avoid inconveniences

 

[SeriousHoax]

Please download fixlist.txt file attached in this post and save it in the same folder you have FRST executable and FRST.txt and Addition.txt, then run Farbar Recovery Scan Tool as administrator and click on Fix.

Ok, thanks. But I don't have any idea about Farbar Recovery Scan Tool. So, before applying the fix I'm willing to know what changes it's actually gonna make? What are the problems?

Your Firefox settings could be modified because of a bug of Kaspersky browser extension. Do you have problems like master passwords prompts when you open Firefox?

Actually, I've Kaspersky Browser Extension disabled and I don't see any master password prompts because I use a separate password manager.

 

[JM Safe]

Ok, thanks. But I don't have any idea about Farbar Recovery Scan Tool. So, before applying the fix I'm willing to know what changes it's actually gonna make? What are the problems?

Actually, I've Kaspersky Browser Extension disabled and I don't see any master password prompts because I use a separate password manager.

The fix will clean unnecessary registry entries, .xpi files (you removed Ant Download Manager extension right?) and drivers.

 

[SeriousHoax]

The fix will clean unnecessary registry entries, .xpi files (you removed Ant Download Manager extension right?) and drivers.

I see, thanks. Did it.

 

[JM Safe]

I see, thanks. Did it.

Great, if you will have others issues please use this thread or contact us!