“For Your Own Safety, I Highly Recommend Reading This Email” Scam Explained

An ominous email lands in your inbox, claiming hackers have compromised your computer and recorded you in compromising situations. The sender threatens to release the recordings publicly unless you pay a hefty ransom in Bitcoin. As alarming as it sounds, it’s a scam. Let’s dive into the “For Your Own Safety, I Highly Recommend Reading This Email” sextortion email scam and how to protect yourself.

Scam Email 1

Overview of the Sextortion Email Scam

The “For Your Own Safety, I Highly Recommend Reading This Email” sextortion scam is a form of online extortion where cybercriminals send mass spam emails threatening to release non-existent explicit videos and images of the recipient unless they pay a ransom fee in Bitcoin or other cryptocurrencies. This alarming scam has exploded in prevalence, with hundreds of thousands of people receiving these disturbing emails every year.

These sextortion emails allege that hackers have infected the victim’s computer or smartphone with malware, allowing them to access the device’s webcam. The email claims they have footage of the recipient masturbating to pornography or engaging in other explicit sexual acts. To back up this claim, the email contains a screenshot that supposedly shows the compromised device’s camera feed as “proof”.

In reality, this is complete fabrication. The scammers never hacked the recipient’s device or recorded any illicit videos. The screenshot image is fake, made using readily available stock photos and video clips. The goal is to scare victims into paying several hundred to a thousand dollars worth of cryptocurrency to make the threats stop.

Here is how the “For Your Own Safety, I Highly Recommend Reading This Email” email looks:

“Subject: For your own safety, I highly recommend reading this email.

Hello,
You are in big trouble.
However, don’t panic right away. Listen to me first, because there is always a way out.

You are now on the radar of an international group of hackers, and such things never end well for anyone.
I’m sure you’ve heard of Anonymous. Well, compared to us, they are a bunch of schoolboys.
We are a worldwide network of several thousand professionals, each with their own role.

Someone hacks corporate and government networks, someone cooperates with intelligence agencies on the most delicate tasks,
and someone (including me) deals with people like you to maintain the infrastructure of our group.
“What kind of people like me?” – that is the question you are probably asking yourself now.

The answer is simple: people who like to watch highly controversial and, shall we say,
unconventional pornography on the internet that most normal people would consider perverted.
But not you!

In order to leave you without any doubts, I’ll explain how I found it out.
Two months ago, my colleagues and I installed spyware software on your computer and then gained access to all of your devices, including your phone.
It was easy – one of those many pop-ups on porn sites was our work.

I think you already understand that we would not write to an ordinary man who watches “vanilla” and even hardcore porn – there is nothing special about that.
But the things you’re watching are beyond good and evil.
So after accessing your phone and computer cameras, we recorded you masturbating to extremely controversial videos.
There is a close-up footage of you and a little square on the right with the videos you’re pleasing yourself.
However, as I said earlier, there is always a way out, because even the most degraded sinner deserves leniency.
You are lucky today because I am not a sadist who enjoys other people’s suffering.
Only money matters to me.

Here is your salvation: you must transfer $1490 in Bitcoin to this BTC cryptocurrency wallet: 13RuNi9xhDN5ngYy251h4WFDYoE3VA4kPJ

You have exactly 48 hours to make the payment, so think less, and do more.
As soon as I receive confirmation of the transaction, I will delete all compromising content and permanently disable our computer worm.
Believe me, I always abide by gentleman’s agreements. Even with people who are hardly gentlemen. Because it’s nothing personal, just business.

If I do not receive a payment, I will send all videos of you to every person in your contact list, messengers and email.
Relatives, loved ones, colleagues, friends-everyone you’ve ever been in contact with will receive them.
You understand perfectly well that you will never be able to wash this stain on your reputation.
Everyone will remember you as sick as fuck.
Your life will be completely ruined, and, most likely, only a tightened noose around your neck will be able to save the day.

If you haven’t dealt with crypto before, I suppose it won’t be difficult for you to figure it all out.
Simply type in the “crypto exchange” into the search bar and pay with a credit card. Besides, based on your browser history, you are a savvy user.
When you want to, you can dig into the darkest depths of the Internet, so I’m sure you will be able to find out what is what.

Here is what my colleagues and I should warn you against:
…Do not reply to this email. Do you really think we are so stupid to be tracked by an email address? This is a temporary disposable email.
As soon as I clicked “Send”, it was gone for good.
…Forget about law-enforcement authorities. As soon as I see that you are trying to contact them, the compromising material will be published.
Remember, I have access to all your devices, and I can even track your movements.
…Do not reset your devices to factory settings and do not try to get rid of your devices.
It won’t help in any way. Look above – my All-seeing eye is watching all your actions. It is easy to hunt you down.

I am sorry that we met in such circumstances. Probably, everything could be different if you had been more careful about what you are doing on the Internet.
Watch yourself from now on, because even such things that you previously considered insignificant can destroy your life in the future like a butterfly effect.
I hope this is goodbye forever. However, it depends on you.

P.S. The countdown is on. The choice is yours.”

Mass Spamming Reaches Huge Audiences

Sextortion scammers cast a wide net, sending millions of emails per day to random addresses purchased from the dark web. By blanketing inboxes across the globe, they net payments from even a tiny fraction of recipients.

Anti-spam filters on email services like Gmail block many of these scam messages. But enough get through that the “spray and pray” technique still proves profitable for scammers. Per the FBI, U.S. victims have lost over $83 million to sextortion scams since 2016.

Malware Infection Claims Attempt to Instill Fear

The emails instill fear in recipients by claiming their device was infected with remote access trojans (RATs), keyloggers, or other malware that gave the hackers total control. These programs do exist on the black market, but scammers don’t actually use them. The malware infection allegations make the supposed recording of explicit videos more believable.

Webcam Access Frightens Recipients

Claiming they’ve accessed the recipient’s webcam is another fear tactic, as many laptops have webcams with privacy shutters, making it seem more plausible. However, no hacker viewing actually occurred. The scam email screenshot that supposedly “proves” otherwise uses stock footage available online.

Taboo Acts Make Scam Emails More Intimidating

The emails allege the victim watched taboo, illegal, or otherwise embarrassing pornography. This intensifies feelings of violation, fear of exposure, and urgency to comply with demands. However, the scammers have no knowledge of what sites the recipient actually visits.

Ransom Deadline Pressures Recipients

Scammers give recipients a short deadline, usually 24-48 hours, to pay the ransom. This creates additional pressure to act quickly out of fear. Once the deadline passes, a follow-up demand email may arrive, keeping recipients on edge.

Threats of Ruined Reputations Cause Alarm

The emails threaten to send the explicit videos to the victim’s family, friends, colleagues, social media contacts, and more unless they pay. For many, this destroys-your-reputation tactic causes immense distress. But it’s an empty threat since no such recordings exist.

Bitcoin Payments Appear Anonymous

Demanding payment in Bitcoin adds legitimacy in recipients’ minds by making tracking the scammers seem impossible. However, law enforcement has methods for following the money trail in cryptocurrency crimes. Victims who pay rarely get their money back.

By understanding the psychological tricks and outright lies these sextortion emails use, recipients can spot the scam and avoid becoming victims. Awareness is the best defense.

Who’s Behind It?

The “For Your Own Safety” scam emails are sent by cybercriminals looking to make easy money through extortion. Most are individuals or small groups operating out of countries with weak cybersecurity laws.

They cast a wide net, blanketing inboxes globally with spam emails. The low-effort scam can generate substantial profits from even a tiny response rate, making it an attractive scheme for scammers.

Prevalence and Damage

The Federal Trade Commission received over 100,000 sextortion scam complaints in 2021 alone, indicating widespread circulation of these emails.

Most recipients ignore the bogus threats, but some do fall victim. Those who pay the ransom, usually a few hundred to a thousand dollars’ worth of Bitcoin, lose their money with no possibility of recovery.

Beyond financial loss, the disturbing sexual nature of the threats also causes victims significant emotional distress.

How the Sextortion Email Scam Unfolds

The sextortion scheme is carefully crafted to scare victims into paying up. By understanding each step of the process, recipients can recognize the hallmarks of this scam campaign and avoid being manipulated. Here is an in-depth, step-by-step look at how the sextortion email scam typically operates:

Step 1: Scammers Purchase Email Lists on the Dark Web

The scammers’ operations begin on the dark web, where they purchase stolen email lists in bulk from cybercriminals. These lists can contain millions of addresses, compiled through data breaches, malware infections, phishing scams, and more. Using the dark web provides anonymity.

Step 2: Disposable Email Accounts Created for Sending Scam Messages

Once they have the target email lists, the scammers use a service like Guerrilla Mail or Mailinator to create temporary “burner” email accounts not traceable back to them. These disposable addresses will send out the sextortion spam.

Step 3: Malicious Email Template Crafted for Maximum Intimidation

The scammers write an email template designed specifically to scare and intimidate recipients. It will include disturbing claims of hacking their device to record sexual acts, threats of exposing footage publicly, and demands for payment.

Creating an ominous tone using unsettling language is key so the email instills fear even before making the extortion threats.

Step 4: Fake “Proof” Footage Fabricated Using Stock Media

To back up claims of recording the recipient’s intimate acts, the scammers use video editing software to fabricate “evidence.” This involves downloading stock video and image files of computer screens and sexually explicit acts, then compositing them together to look like hacked camera feeds.

Step 5: Bogus Claims Tailored to Sound Plausible

The email uses plausible-sounding claims surrounding malware infections, webcam access, and more to make the extortion scheme believable. These include remote access trojans (RATs), keyloggers, screen grabbers, webcam hijacking, and other real cybercriminal methods.

Step 6: Taboo Topics Selected for Maximum Blackmail Potential

The email accuses the victim of viewing child pornography, bestiality, rape, or other highly taboo and illegal sexual material while recorded. Even false accusations of such acts carry immense blackmail potential due to reputation damage if made public.

Step 7: Ransom Demand Made in Untraceable Crypto

Once the intimidating backstory is set up, the scammers make their ransom demand, requiring payment within 24-48 hours to avoid the threatened exposure. Demanding Bitcoin or other cryptocurrencies enhances the scam, since transactions appear anonymous.

The ransom amount typically ranges from $200 to $2,000 worth of crypto.

Step 8: Short Deadline Set to Encourage Rushed Action

The short 24-48 hour deadline compels victims to urgently comply rather than carefully considering if the threats are real. This prevents scapegoats from having time to realize it’s a scam before paying. Any follow-up emails reiterate the deadline to maintain pressure.

Step 9: Threats Made to Destroy Victim’s Reputation and Life

Vivid threats of sending the recordings to friends, family, colleagues, social media followers, and others turn up the intimidation factor. This preys on fears of being outed or embarrassed and tries to make paying seem like the only option.

Step 10: No Follow Through on Threats After Payment

If the victim pays up, the scammers simply take the money. They never possessed any illicit videos, so they do not send them to the victim’s contacts. The scheme relies 100% on intimidation prompts payment, not actual extortion evidence.

Step 11: Bitcoin Ransoms Laundered and Pocketed

To cash out their untraceable crypto profits, scammers use mixers and tumblers to launder the Bitcoin, obscuring its origins. They then convert it to fiat currency like dollars or euros and deposit it into accounts set up under fake identities.

From there, they can anonymously spend their sextortion earnings.

Recognizing these scam stages makes it clear the disturbing threats are completely fabricated. No real hacking or illicit recordings exist. By staying informed, email recipients can spot this extortion campaign and immediately hit delete.

What to Do if You Fall Victim to the Sextortion Email Scam

If you receive one of these disturbing sextortion threats, stay calm. Remind yourself it’s just a scam. Avoid the instinct to pay, as that only encourages more scam attempts. Here are tips on what to do next:

  • Don’t communicate with the scammers. Ignore and delete the email. Do not reply, as it confirms your email as active.
  • Contact the email provider. Forward the scam email to your email provider’s phishing or abuse email address to help get the sender blacklisted.
  • Report it to authorities. File a report about the sextortion email with the FBI’s Internet Crime Complaint Center at www.ic3.gov and notify your local authorities if you paid the ransom.
  • Reset account passwords. Change passwords on the email account that received the scam message as a precaution. Enable two-factor authentication if available.
  • Watch out for related scams. Be alert for follow-up sextortion threats demanding more money. Ignore these just like the initial email.
  • Seek help for emotional distress. Talk to a professional counselor if you experience significant anxiety after receiving the disturbing email. Know that you did nothing wrong.

How to Remove Unwanted Apps and Malware

If you have accidentally downloaded unwanted programs or malware from a pop-up scam, you can find below a full malware removal guide.

This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
Browser hijackers, unwanted apps, and adware can infect Windows, Mac, iOS, or Android devices, so we’ve covered below all these operating systems. Depending on which operating system is installed on your device, please click on the operating system icon below and follow the displayed steps.
Remove Unwanted Apps and Malware from Windows

Remove Unwanted Apps and Malware from Windows

To remove Unwanted Apps and Malware from your computer, follow these steps:

STEP 1: Uninstall malicious programs from Windows

In this first step, we will manually check if any unknown or malicious programs are installed on the computer. Sometimes adware and browser hijackers can have a usable Uninstall entry that can be used to remove them.

Windows 11Windows 10Windows 8Windows 7
  1. Press the Windows key + I on your keyboard to open the Settings app.

    First, open Windows Settings by pressing Windows+I on your keyboard. You can also right-click your Start button and select “Settings” from the list.
    Windows 11 Open Settings

  2. In the Settings app, click on “Apps” and then “Apps & features”.

    When Settings opens, click “Apps” in the sidebar, then select “Apps & Features”.

    Windows 11 Apps and Feature

  3. Find the malicious program in the list of installed apps and uninstall it.

    In Apps & Features settings, scroll down to the app list and search for unknown or suspicious programs. To make things easier, you can sort all installed programs by their installation date. To do this, click “Sort by” and select “Install date”.
    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. When you find a malicious program, click the three dots button beside it and select “Uninstall” in the menu that appears.

    Windows 11 Uninstall malicious program

    If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.
  4. Follow the prompts to uninstall the program.

    In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the malicious program.
    Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read them closely.

    Windows 11 Confirm Uninstall

  1. Press the Windows key + I on your keyboard to open the Settings app.

    Press the Windows key + I on your keyboard to open the Settings app. You can also ope the Settings app by clicking the Start button on the taskbar, then select “Settings” (gear icon).
    Windows 10: Click the Start button then click on Settings

  2. In the Settings app, click on “Apps”.

    When the “Windows Settings” window opens, click on “Apps“. By default, it should open “Apps and Features” but if it doesn’t, select it from the list on the left.

    Windows 10: Click on Apps

  3. Find the malicious program in the list of installed apps and uninstall it.

    In Apps & Features settings, scroll down to the app list and search for unknown or suspicious programs. To make things easier, you can sort all installed programs by their installation date. To do this, click “Sort by” and select “Install date”.
    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. When you find a malicious program, click on it and select “Uninstall” in the menu that appears.

    Windows 10: Uninstall malware from Windows

    If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.
  4. Follow the prompts to uninstall the program.

    In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the malicious program.
    Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
    Windows 10: Complete the uninstall process

  1. Go to “Program and Features”.

    Right-click on the Start button in the taskbar, then select “Programs and Features”. This will take you directly to your list of installed programs.
    Right click on Start and select Programs and Features

  2. Search for malicious program and uninstall it.

    The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any unknown or suspicious program, then click to highlight it, then click the “Uninstall” button.

    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.

    If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.

    Select malicious program then click on Uninstall

  3. Follow the on-screen prompts to uninstall malicious program.

    In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall malicious program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.

  1. Open the “Control Panel”.

    Click on the “Start” button, then click on “Control Panel“.
    Windows 7 go to Control Panel

  2. Click on “Uninstall a Program”.

    When the “Control Panel” appears, click on “Uninstall a Program” from the Programs category.
    Select Uninstall malicious program from Control Panel

  3. Search for malicious programs and uninstall them.

    The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any suspicious or unknown program, then click to highlight it, then click the “Uninstall” button.
    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.

    If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.

    Uninstall malware from Windows 7

  4. Follow the on-screen prompts to uninstall malicious program.

    In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall malicious program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.

If you are experiencing difficulty while attempting to uninstall a program, you can use Revo Uninstaller to completely remove the unwanted program from your computer.

Now that the malicious programs have been removed from your computer, we can proceed with the next step in this guide.

STEP 2: Reset browsers back to default settings

In this step, we will remove spam notifications,  malicious extensions, and change to default any settings that might have been changed by malware.
Please note that this method will remove all extensions, toolbars, and other customizations but will leave your bookmarks and favorites intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.

ChromeFirefoxMicrosoft EdgeInternet Explorer
Reset Chrome for Windows to default settings

We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

  1. Click the three dots in the top-right corner and then click on “Settings”.

    Open Chrome and click on the menu button (represented by three vertical dots) in the top right corner of the window. In the dropdown menu that opens, click “Settings“. Click on the Chrome menu button then on the Settings button
  2. Click “Advanced”.

    Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. In the left sidebar, click on the “Advanced” link. Click on the Advanced link
  3. Click “Reset and clean up”.

    In the left sidebar, under the “Advanced” section, click on “Reset and clean up“. Click Reset and clean up button
  4. Click “Reset settings to their original defaults”.

    In the main window, the “Reset and clean up” section is visible, as shown in the screenshot below. Click on “Reset settings to their original defaults“. Click on Reset settings to their original defaults
  5. Click “Reset settings”.

    A confirmation dialog will now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset settings” button. Click on Reset Settings to restore Google Chrome to its default settings
  6. (Optional) Reset Chrome Data Sync.

    In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button. Chrome Sync Reset
Reset Firefox for Windows to default settings

We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

  1. Click the three horizontal lines in the top-right corner and then click on “Help”.

    Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
    Click on the Firefox Menu button then select Help button

  2. Click “More troubleshooting information”.

    From the Help menu, click on “More troubleshooting information“.
    Click More Troubleshooting Information

  3. Click on “Refresh Firefox”

    When the “Troubleshooting Information” page opens, click on the “Refresh Firefox” button.
    Click on Refresh Firefox

  4. Confirm that you want to reset your browser settings.

    To finish the reset process, click on the “Refresh Firefox” button in the new confirmation window that opens.
    Click again on Refresh Firefox button

  5. Click “Finish”.

    Firefox will now close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.

    Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

Reset Microsoft Edge to default settings

We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

  1. Click the three dots in the top-right corner and then click on “Settings”.

    In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, click on “Settings“.
    Click the three dots in the top-right corner and then click on Settings

  2. Click on “Reset Settings”.

    On the left side of the window, click on “Reset Settings“.
    Click Reset Settings option

  3. Click on “Restore settings to their default values”.

    In the main window, click on “Restore settings to their default values“.
    Select Restore settings to their default values

  4. Click “Reset”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset” button.
    Click Reset to reset your browser
    Microsoft Edge will now erase all your personal data, browsing history, and disable all installed extensions. Your bookmarks, though, will remain intact and still be accessible.

Reset Internet Explorer to default settings

We will now reset your Internet Explorer browser settings to their default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.

  1. Go to “Internet Options”.

    Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.

  2. Select the “Advanced” tab, then click “Reset”

    In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.

  3. Click on “Reset”.

    In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.

  4. Click on “Close”.

    When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
    Close your browser and then you can open Internet Explorer again.

STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs

In this third step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.

Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.

  1. Download Malwarebytes for Windows

    You can download Malwarebytes by clicking the link below.

    MALWAREBYTES FOR WINDOWS DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes)
  2.  

    Install Malwarebytes

    After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.

    MBAM1
  3. Follow the On-Screen Prompts to Install Malwarebytes

    When the Malwarebytes installation begins, the setup wizard will guide you through the process.

    • You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.

      MBAM3 1
    • Malwarebytes will now begin the installation process on your device.

      MBAM4
    • When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.

      MBAM6 1
    • On the final screen, simply click on the Open Malwarebytes option to start the program.

      MBAM5 1
  4. Enable “Rootkit scanning”.

    Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.

    MBAM8

    In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.

    MBAM9

    Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.

  5. Perform a Scan with Malwarebytes.

    To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.

    MBAM10
  6. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.

    MBAM11
  7. Quarantine detected malware

    Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.

    MBAM12

    Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.

    MBAM13

  8. Restart your computer.

    When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.

    MBAM14

STEP 4: Use HitmanPro to scan your computer for badware

In this next step, we will scan the computer with HitmanPro to ensure that no other malicious programs are installed on your device.

HitmanPro is a second-opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to its clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.

Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is no limit on scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one-time 30-days trial to enable the cleanup.

  1. Download HitmanPro.

    You can download HitmanPro by clicking the link below.

    HITMANPRO DOWNLOAD LINK
    (The above link will open a new web page from where you can download HitmanPro)
  2. Install HitmanPro.

    When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on the HitmanPro file

    You may be presented with a User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.

    Windows asking for permissions to run the HitmanPro setup

  3. Follow the on-screen prompts.

    When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.

    Click Next to install HitmanPro on your PC

    HitmanPro final installer screen

  4. Wait for the HitmanPro scan to complete.

    HitmanPro will now begin to scan your computer for malicious programs.
    HitmanPro scans your computer for any infections, adware, or potentially unwanted programs that may be present

  5. Click on “Next”.

    When HitmanPro has finished the scan, it will display a list of all the malware that it has found. Click on the “Next” button to have HitmanPro remove the detected items.

    HitmanPro scan summary. Click Next to remove malware

  6. Click on “Activate free license”.

    HitmanPro may now require to activate the free 30-days trial to remove the malicious files. To do this, click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your computer.
    Click on the Activate free license button

    When the malware removal process is complete, it will display a screen that shows the status of the various programs that were removed. At this screen, you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.

STEP 5: Use AdwCleaner to remove adware and malicious browser policies

In this final step, we will use AdwCleaner to remove the malicious browser policies that were set by browser hijackers on your computer and delete malicious browser extensions.

AdwCleaner is a free popular on-demand scanner that can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find. This on-demand scanner includes a lot of tools that can be used to fix the side effects of adware. browser hijackers and other malware.

  1. Download AdwCleaner.

    You can download AdwCleaner by clicking the link below.

    ADWCLEANER DOWNLOAD LINK

    (The above link will open a new web page from where you can download AdwCleaner)
  2. Double-click on the setup file.

    Double-click on the file named “adwcleaner_x.x.x.exe” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
    Download AdwCleaner on your computer

    AdwCleaner program will now open and you will be presented with the program’s license agreement. After you read it, click on the I agree button if you wish to continue. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.

    Windows ask if you want to run AdwCleaner

  3. Enable “Reset Chrome policies” to remove malicious browser policies.

    When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable “Reset Chrome policies“.

    Enable Reset Chrome policies to remove malicious browser policies

  4. Click on the “Scan” button.

    On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.

    Click on Scan to start a AdwCleaner scan

  5. Wait for the AdwCleaner scan to finish.

    AdwCleaner will now scan your computer for malware. This process can take a few minutes.

    AdwCleaner scanning for adware and other malware

  6. Click on “Quarantine” to remove malware.

    When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button to remove the malicious programs from your computer.

    Click on Quarantine to remove malware

  7. Click on “Continue” to remove the malicious programs.

    AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean. Click on the “Continue” button to finish the removal process.
    Click Continue to remove malicious files

    AdwCleaner will now delete all detected malware from your computer. When the malware removal process is complete, you may be asked to restart your computer.

Your computer should now be free of Unwanted Apps and Malware and other malware.

If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Remove Unwanted Apps and Malware from Macs

Remove Unwanted Apps and Malware from Mac

To remove Unwanted Apps and Malware from your Mac, follow these steps:

STEP 1: Remove malicious profiles

Profiles are used by IT admins in businesses to control the behavior of their Macs. These profiles can configure a Mac to do many different things, some of which are not otherwise possible.
When it comes to home users, adware and browser hijackers are using the configuration profile to prevent users from removing malicious programs from the computer. This also prevents the user from changing that behavior in the browser’s settings.

In this first step, we will check your computer to see if any configuration profiles are installed. To do this, follow the below steps:

  1. Open “System Preferences”

    From the Apple menu, select System Preferences.

  2. Search for “Profiles”

    When the System Preferences window opens, search for the Profiles icon.
    Search for Profiles in System Preferences

    If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal and you can continue with the next steps.
  3. Remove the malicious profiles

    If there’s a Profile icon, click on it and select any suspicious profile that you want to remove, and then press the – (minus) button. Click Remove to remove the profile.
    Remove malicious profiles from your Mac

STEP 2: Delete malicious apps

In this second step, we will try to identify and remove any malicious apps and files that might be installed on your computer. Sometimes redirects or adware programs can have usable Uninstall entries that can be used to remove these programs.

  1. Quit the malicious programs

    On the Apple menu bar, in the top-right corner, if you see any unknown or suspicious icon, click on it and then select Quit.

  2. Open “Finder”

    Click the Finder application on your dock.
    Open Finder

  3. Click on “Applications”

    In the Finder left pane, click on “Applications“.
    Click on Applications

  4. Find and remove the malicious app.

    The “Applications” screen will be displayed with a list of all the apps installed on your device. Scroll through the list until you find the malicious app, right-click it, and then click “Move to Trash”.

    Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. Here are some known malicious programs: SearchMine, TakeFresh, TopResults, FeedBack, ApplicationEvents, GeneralOpen, PowerLog, MessengerNow, ImagePrime, GeneralNetSearch, Reading Cursors, GlobalTechSearch, PDFOnline-express, See Scenic Elf, MatchKnowledge, Easy Speedtest, or WebDiscover.

    Find malicious programs and Remove It

  5. Click “Empty Trash”

    On the dock, right-click on the trash icon and select “Empty Trash”. Doing so deletes the Trash’s contents, including the program that you just sent to the Trash.
    Empty Trash

  6. Find and remove the malicious files

    1. Click the desktop to make sure you’re in the Finder, choose “Go” then click on “Go to Folder“.Go to Folder mac
    2. Type or copy/paste each of the below paths into the window that opens, then click Go.
      • /Library/LaunchAgents
      • ~/Library/LaunchAgents
      • /Library/Application Support
      • /Library/LaunchDaemons
      Type the commands in the Go to Folder window

    3. Look out for any suspicious files that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. These are some known malicious files: “com.adobe.fpsaud.plist” “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, or “com.myppes.net-preferences.plist”. When you find a malicious file move it to the Trash.

STEP 3: Reset browsers back to default settings

In this third step, we will remove spam push notifications and malicious extensions, and change to default any settings that might have been changed by malware.
For each browser that you have installed on your computer, please click on the tab below and follow the displayed steps to reset that browser.

Safari BrowserChrome for Mac BrowserFirefox for Mac Browser
Remove malicious extensions and settings from Safari

To remove malware from Safari we will check if there are any malicious extensions installed on your browser and what settings have been changed by this malicious program.

  1. Go to Safari’s “Preferences”.

    On the menu bar, click the “Safari” menu and select “Preferences”.
    On the Menu bar Click on Safari then Preference

  2. Check Homepage.

    This will open a new window with your Safari preferences, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.

    Change Homepage in Safari

  3. Click “Extensions”

    Next, click on the “Extensions” tab.
    Click on Extensions MacOS

  4. Find and uninstall malicious extensions.

    The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension
    Click on Uninstall to remove malicious extension

  5. Remove spam notifications ads

    Click Preferences, click Websites, then click Notifications. Deselect “Allow websites to ask for permission to send push notifications”.

    Deselect Allow websites to ask for permission to send push notifications

  6. Remove all data stored by websites on your computer.

    In the Safari menu, choose “Preferences…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.
    Click Manage Website Data

    In the next dialog box, click “Remove All“. It will ask you if you are sure you want to remove all data stored by websites on your computer. Select “Remove Now” to clear data that could be used to track your browsing.

    Click Remove All Website Data

  7. Empty Safari Caches.

    From your Safari menu bar, click Safari and select Preferences, then select the Advanced tab. Enable the checkbox to “Show Develop menu in menu bar“.
    Show Dev Bar

    From the menu bar select Develop, then click on Empty Caches as seen in the image below.
    empty cache

Remove malware from Chrome for Mac

To remove malware from Chrome for Mac we will reset the browser settings to their default. Doing these steps will erase all configuration information from Chrome such as your home page, tab settings, saved form information, browsing history, and cookies. This process will also disable any installed extensions. All of your bookmarks, though, will be preserved.

  1. Click on the three dots at the top right and go to Settings.

    Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen. Click on the Chrome menu button then on the Settings button
  2. In the left sidebar, click on the “Reset and Cleanup” option.

    In the left sidebar, click on “Reset and clean up“. Click on Reset and Cleanup
  3. Click “Reset settings to their original defaults”.

    Now click on the “Reset settings to their original defaults”. link as shown in the image below.  Reset Chrome
  4. Click “Reset Settings” button.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset Settings” button. Confirm Reset Chrome browser
  5. (Optional) Reset Chrome Data Sync.

    In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button. Chrome Sync Reset
Remove malware from Firefox for Mac

To remove malware from Firefox for Mac we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

  1. Go to the “Help” menu.

    Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
    Image - Click on the Firefox Menu button then select Help

  2. Click “Troubleshooting Information”.

    Next click on the “Troubleshooting Information” option as indicated by the arrow in the image below. This will bring you to a Troubleshooting page.

    Image - Troubleshooting Information option in Firefox Mac

  3. Click on “Refresh Firefox”

    Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
    Image - Click on the Refresh Firefox button Mac

  4. Confirm.

    To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
    Image - Click again on Refresh Firefox button

  5. Click on “Finish”.

    Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

STEP 4: Run a scan with Malwarebytes for Mac to remove malware

In this final step, we will scan the computer with Malwarebytes for Mac to find and remove any malicious programs that might be installed on your Mac.

Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.

  1. Download Malwarebytes for Mac.

    You can download Malwarebytes for Mac by clicking the link below.

    MALWAREBYTES FOR MAC DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes for Mac)
  2. Double-click on the Malwarebytes setup file.

    When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on setup file to install Malwarebytes

  3. Follow the on-screen prompts to install Malwarebytes.

    When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.

    Click Continue to install Malwarebytes for Mac

    Click again on Continue to install Malwarebytes for Mac for Mac

    Click Install to install Malwarebytes on Mac

    When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.

  4. Select “Personal Computer” or “Work Computer”.

    The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
    Select Personal Computer or Work Computer mac

  5. Click on “Scan”.

    To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
    Click on Scan button to start a system scan Mac

  6. Wait for the Malwarebytes scan to complete.

    Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Wait for Malwarebytes for Mac to scan for malware

  7. Click on “Quarantine”.

    When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
    Review the malicious programs and click on Quarantine to remove malware

  8. Restart computer.

    Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
    Malwarebytes For Mac requesting to restart computer

Your computer should now be free of Unwanted Apps and Malware and other malware.

If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

Remove Unwanted Apps and Malware from Android

Remove Unwanted Apps and Malware from Android

To remove Unwanted Apps and Malware from your phone or tablet, follow these steps:

STEP 1: Uninstall malicious apps

In this first step, we will check if any malicious apps are installed on your phone. Sometimes browser hijackers or adware apps can have usable Uninstall entries that can be used to remove these apps.

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find the malicious app.

    The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list and look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
    Most often, cyber criminals hide malware inside video or photo editing apps, weather apps, and camera apps.

    Search trough the Apps list for the malicious app
  4. Uninstall the malicious app

    When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.
    Uninstall malicious app from Android

    A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.

    Confirm uninstall app from Android phone

STEP 2: Reset browsers back to default settings

In this second step, we will reset your browser to its default settings to remove spam notifications, unwated search redirects, and restore its factory settings

Resetting the browser settings to their default it’s an easy task on Windows or Mac computers; however, when it comes to Android, this can’t be done directly because it’s not an option built-in into the browser settings. Restoring the browser settings on Android can be done by clearing the application data. This will remove all the cookies, cache, and other site settings that may have been saved. So let’s see how we can restore your browser to its factory settings.

Chrome for AndroidFirefoxOperaSamsung Internet BrowserMicrosoft Edge

Remove malware from Chrome for Android

To reset Chrome for Android to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Chrome.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
    Tap on Chrome

  4. Tap “Storage”.

    When Chrome’s app info menu is displayed, tap on “Storage“.
    Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
    Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
    Tap Ok to restore default settings

Remove malware from Firefox for Android

To reset Firefox for Android to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Firefox.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When Firefox’s app info menu is displayed, tap on “Storage“.
    Firefox - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Firefox - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Firefox data including accounts, bookmarks, and your settings to reset the default settings.
    Firefox - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from the Opera browser

To reset the Opera browser to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Opera.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When Opera’s app info menu is displayed, tap on “Storage“.
    Opera - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Opera - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Opera’s data including accounts, bookmarks, and your settings to reset the default settings.
    Opera - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from Samsung Internet Browser

To reset the Samsung Internet Browser to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Samsung Internet Browser.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet Browser app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When the Samsung Internet Browser’s app info menu is displayed, tap on “Storage“.
    Samsung Internet Browser - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Samsung Internet Browser - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Samsung Internet Browser’s data including accounts, bookmarks, and your settings to reset the default settings.
    Samsung Internet Browser - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from Microsoft Edge for Android

To reset the Microsoft Edge for Android to its default settings, follow the below steps:

  1. Open the “Settings” menu.

    Tap on the “Settings” app from your phone menu or home screen.
    Settings app in Android

  2. Tap on “Apps”.

    When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
    Tap on Apps

  3. Find and tap on Microsoft Edge.

    The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.
    Search trough the Apps list for the malicious app

  4. Tap “Storage”.

    When the Microsoft Edge’s app info menu is displayed, tap on “Storage“.
    Microsoft Edge - Tap on Storage

  5. Tap “Manage Space”.

    Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
    Microsoft Edge - Tap on Manage Storage

  6. Tap “Clear all data”.

    Tap “Clear all data” to delete all Microsoft Edge’s data including accounts, bookmarks, and your settings to reset the default settings.
    Microsoft Edge - Tap on Clear All Data

  7. Confirm by tapping “Ok”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

STEP 3: Use Malwarebytes for Android to remove malicious apps

In this final step, we will install Malwarebytes for Android to scan and remove malicious apps from your phone or tablet.

Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.

  1. Download Malwarebytes for Android.

    You can download Malwarebytes for Android by clicking the link below.

    MALWAREBYTES FOR ANDROID DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes for Android)
  2. Install Malwarebytes for Android on your phone.

    In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.

    Tap Install to install Malwarebytes for Android

    When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
    Malwarebytes for Android - Open App

  3. Follow the on-screen prompts to complete the setup process

    When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options.
    This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue.
    Malwarebytes Setup Screen 1
    Tap on “Got it” to proceed to the next step.
    Malwarebytes Setup Screen 2
    Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue.
    Malwarebytes Setup Screen 3
    Tap on “Allow” to permit Malwarebytes to access the files on your phone.
    Malwarebytes Setup Screen 4

  4. Update database and run a scan with Malwarebytes for Android

    You will now be prompted to update the Malwarebytes database and run a full system scan.

    Malwarebytes fix issue

    Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.

    Update database and run Malwarebytes scan on phone

  5. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning Android for Vmalware

  6. Click on “Remove Selected”.

    When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
    Remove malware from your phone

  7. Restart your phone.

    Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.

Your phone should now be free of Unwanted Apps and Malware and other malware.

If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:

Remove Unwanted Apps and Malware from iOS

Remove Unwanted Apps and Malware from iPhone and iPad

To remove Unwanted Apps and Malware alert from your iPhone and iPad, follow these steps:

STEP 1: Clean your browser

In this first step, we will clean your Safari browser by using the built-in “Clear History and Website Data” feature.
“Clear History and Website Data” allows you to delete the browsing history and website data that is stored on your device. This can include information such as the websites you have visited, your search history, and any data that has been stored by websites you have visited, such as cookies and cache.

  1. Do not tap on the malicious browser window or pop-ups. Instead, tap on the tab icon located in the lower right corner of the screen, as shown in the image below.
    Tabs Icon
  2. Tap the X button on the tab or swipe up to safely close it.
    Tap X to close malicious site
  3. Tap the Settings app.
    Open Settings App
  4. Toggle on Airplane Mode to temporarily disconnect your phone from the internet and block unwanted access.
    Enable Airplane Mode
  5. Scroll down and tap Safari.
    Tap Safari
  6. Tap Clear History and Website Data.
    Tap Clear History
  7. Confirm that you want to clear the history and data by tapping “Clear History and Data” in the pop-up window.
    Tap to confirm
  8. While in Safari settings, make sure to toggle on Block Pop-ups and Fraudulent Website Warning.
    Enable Popup Blocker
  9. Tap on Settings in the upper-left corner to return to the main Settings menu.
    Settings Shortcut
  10. Toggle Airplane Mode back off to re-connect your phone to the internet.
    Disable Airplane Mode

STEP 2: Delete unwanted apps

In the next step, we will remove any potentially unwanted apps that may be installed on your iPhone. If you have downloaded an app after being redirected to the App Store by suspicious websites, it is recommended to delete it.

  1. On the home screen, tap and hold on the app icon until all of the icons start to wiggle.

  2. Tap the “X” button that appears on the top left corner of the app icon.

  3. Confirm that you want to delete the app by tapping “Delete”.

That’s it, your iPhone should be clean and you can continue browsing the Internet. We recommend that you install an ad blocker like AdGuard to block the malicious ads.

If you continue to have malware related issues with your device after completing the above steps, we recommend to take one of these actions:

Frequently Asked Questions About the “For Your Own Safety” Sextortion Scam Emails

Being targeted by a sextortion scam email can be alarming. Use this FAQ to get answers to common questions and protect yourself.

1. What are some key details about the “For Your Own Safety” sextortion emails?

The “For Your Own Safety, I Highly Recommend Reading This Email” scam messages claim hackers recorded you watching pornography, threatening to share explicit videos publicly unless you pay a ransom in Bitcoin. These are fraudulent extortion attempts sent en masse to frighten people into paying, usually $200-$2000 worth of cryptocurrency. No real hacking occurs.

2. How do I recognize a sextortion email scam?

Watch for emails alleging webcam hijacking while visiting adult sites, demands for Bitcoin, short deadlines of 24-48 hours, threats to contact friends/family, and fake “proof” screenshots. Ultimately, any threats to expose non-existent explicit images or recordings in exchange for payment are scams.

3. Are the hacking and recording claims in the sextortion email real?

No, there is no truth to the claims of infecting your device with malware to access your webcam and record illicit videos. The emails are sent randomly to scare recipients into paying. Any “evidence” provided, like webcam images, uses fake or stock media.

4. What if I paid the ransom?

Unfortunately, payments via Bitcoin or other cryptocurrencies are essentially untraceable and lost for good. You will not regain the funds. The scammers also will not follow through on threats of sending footage to your contacts, since they never had any such recordings to begin with.

5. Should I report the sextortion email?

Yes, you should report any sextortion scam emails you receive to both your email provider and the FBI’s Internet Crime Complaint Center at ic3.gov. This helps authorities track and combat these extortion campaigns. Do not communicate with the scammers.

6. How can I beef up security after a sextortion threat?

As a precaution, change passwords on any accounts associated with the targeted email address. Enable two-factor authentication wherever possible. Run antivirus scans to ensure your devices are malware-free, as sextortion emails often claim to have infected you with spyware.

7. Will replying to the email make things worse?

Do not reply to the email, as that verifies your email account is active to scammers. Replying can also trigger additional sextortion threats demanding more money. Cease all communication.

8. How can I deal with the emotional impact of this disturbing scam?

Being targeted by disturbing sextortion threats can cause lasting stress and anxiety. Seek help from a professional counselor or therapist if you are struggling to cope. Know that you did nothing wrong and these are just baseless, fraudulent threats.

Staying vigilant and informed is the best defense against sextortion scams. Don’t let fear or embarrassment manipulate you into giving money to these cybercriminals. Report and delete all scam emails immediately.

The Bottom Line

The “For Your Own Safety, I Highly Recommend Reading This Email” sextortion scam is meant to frighten and intimidate, but don’t let it. The threats are bogus. Avoid paying the ransom, as that only encourages the scammers and funds their illegal activity. Report the email, beef up your online security, and be vigilant for related scams.

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

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    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

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    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

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    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

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    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

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    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

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    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.