What is a Tech Support Scam and How to Remove Pop-ups
Written by: Stelian Pilici
Published on:
Tech support scams are on the rise globally. Scammers pretend to be from major tech companies like Microsoft or Apple and claim they detected issues on your computer. They say that viruses, malware or hacking was found and you need to call them immediately. But it’s a lie – they just want to trick you into paying for fake services or letting them access your computer to steal data.
This comprehensive guide will provide an overview of tech support scams, explain how they work, provide tips on how to identify them, and give recommendations on what to do if you become the victim of one.
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What Are Tech Support Scams?
Tech support scams refer to deceptive cybersecurity practices where attackers impersonate technology support representatives from trusted brands like Microsoft, Apple, Norton, or McAfee. These scammers contact victims claiming to have detected malware, viruses, hacking, or other issues on the target’s computer, phone, tablet, or other devices. They then pressure victims into purchasing expensive but useless software, security programs, or technical support services that supposedly will fix the fictional problems.
In the past, these schemes often started with unsolicited phone calls to victims. However, scammers have expanded their tactics and now commonly use fake security alerts on websites to fool targets.
For example, they will place pop-up ads laden with malware on shady streaming sites, torrent repositories, and adult content platforms. These fake ads pretend to be urgent security warnings from Microsoft, Apple, or antivirus vendors stating that the user’s device is compromised. They provide tech support numbers for the victim to call to purportedly remove the non-existent infections.
Scammers also create malicious browser extensions that inject similar bogus virus warnings and tech support numbers when users visit legitimate websites. Spam email campaigns employ this same phishing strategy by telling recipients to call supposed support lines regarding account breaches.
Some tech support scams even build elaborate fake login pages mimicking Windows, iCloud, or other platforms. When victims enter their credentials, instead of signing in, these sites display alarming system alerts pressuring visitors to call scam tech support numbers due to hacking detections.
Examples of the fraudulent security alerts shown in these various scams include:
“Access To This PC Has Been Blocked For Security Reasons”
“Windows Defender – Threat Detected”
“Firewall Notification – Credentials Compromised”
“Call Support Immediately – Computer Disabled”
Of course, these threatening notifications are only designed to frighten users into calling the fake support numbers provided. The scammers on the other end of the lines pretend to be from Microsoft, Apple, or security vendors and claim they must access the victim’s computer remotely in order to diagnose and remove the so-called viruses. This simply allows them to covertly steal data and install actual malware instead.
If you encounter any pop-up, email, or webpage telling you to call tech support for supposed security issues, it is always a scam. Legitimate warnings never ask you to phone unknown numbers or enable remote access in this manner. Close out these scam tabs immediately and avoid calling the fraudulent support lines listed. The scammers will only leverage social engineering and remote control to infiltrate your personal information and accounts
Common Tech Support Scams
There are several variants of tech support scams. Here are some of the most prevalent types:
1. Fake Security Alerts
This is the most common tech support scam tactic and involves fake security alerts generated through pop-up ads placed on shady streaming sites, torrent repositories, and adult content pages. The malicious ads pretend to be urgent security warnings from Microsoft, Apple, or antivirus vendors. They claim the user’s device is infected, hacked, or otherwise compromised and provide a tech support number to call.
Similarly, scammers create malicious browser extensions that inject fake “virus detected” warning pages when users visit legitimate sites. They scare users into calling the number to remove the non-existent infection.
Some examples of the alarming fake security alerts shown through these tactics include:
“Access To This PC Has Been Blocked For Security Reasons”
“Major Security Issue Detected – Information at Risk”
The notifications list phone numbers with area codes like 844, 833, 888, and 855. They sometimes claim to be Microsoft, Apple, Norton, or McAfee support.
Of course these alarming warning pages are only designed to get users to call the fake support lines listed. The scammers on the other end will claim they need to connect to the victim’s computer remotely in order to diagnose and remove the supposed viruses. This allows them to covertly install malware and steal data.
If you see any type of pop-up or web page telling you to call tech support, it is always a scam. Real security software never operates this way. Close the tabs immediately using Task Manager if needed. Never call the numbers listed or provide any information. The scammers will leverage social engineering over the phone to gain remote access, install malware, and steal personal data.
2. Cold Calls
Unexpected phone calls from scammers claiming to be Microsoft, Apple, or other tech support reps are also common. The scammers will say they’ve detected security problems on the victim’s computer and offer to fix them for a fee. But it’s simply a lie aimed at scaring victims into paying.
3. Fake Refund Calls
Scammers may also call posing as tech company refund departments. They claim the victim is owed money for past services or subscriptions and try to gain remote access to process the supposed refund. In reality, they just use this as a ploy for remote access in order to steal data and money.
4. Fake Activation Messages
Some scams involve pop-ups with messages saying the victim’s software license key has expired. The message demands that the victim calls the number provided to reactivate their license key. This is always a scam, as real software does not work this way.
5. Bogus Billing Emails
Scammers may send spam emails claiming unrecognized charges were made on the victim’s account for antivirus subscriptions. They claim that the victim must call a phone number if they don’t recognize the charge. This is entirely fake and just a scam for remote access.
The End Goal – Stealing Money and Information
These fake security alerts and tech support calls have nothing to do with real warnings from Microsoft, Apple, Google or any other legitimate company. The scammers’ end goal is solely to extort money from victims or outright steal financial information.
If you call the phone numbers listed in these fraudulent pop-ups and alerts, you will be connected to elaborate fake support centers set up by scammers. When speaking to you, the scammers will claim they detected viruses, malware, or hacking activity on your device.
They will then pressure you to allow them remote access to your computer by having you download screensharing software like AnyDesk. The scammers claim this is so they can diagnose and remove the infection.
However, once connected remotely, the scammers will instead install malware, ransomware, or spyware without your knowledge. This allows them to steal passwords, financial information, personal files, photos, and more from your system.
The scammers may even try to directly access your online banking accounts and transfer funds if they can operate your computer remotely. They will also likely pressure you to pay exorbitant fees for unnecessary anti-virus software or fake technical support services to “fix” problems that don’t exist.
In extreme cases, the scammers will demand payment via untraceable gift cards and have you read them the redemption code over the phone. This allows them to quickly steal the gift card balance you loaded.
In summary, the fake pop-ups are simply to scare you and get you to call the number provided. Everything the scammers claim after that point is a complete lie. They just want to access your computer remotely to infiltrate your personal information and accounts for theft and fraud. Never call the tech support numbers in suspicious pop-ups or alerts.
Who Do Tech Support Scams Target?
Tech support scams can target both individual consumers and businesses. However, some common targets include:
Elderly computer users who may be less tech-savvy. Scammers assume they will be more easily convinced of the scams.
Small businesses without dedicated IT support. Scammers pretend the business’ devices are critically infected to get paid for fake remediation services.
New computer owners who are less familiar with standard processes. Scammers exploit their lack of knowledge about normal security alerts.
English speakers in western countries like the US, Canada, UK, and Australia. Scam operations focus heavily on English speakers in these prosperous nations.
Any user experiencing legitimate computer issues. Scammers use opportunities like real crashes or slowness to exaggerate problems in their scam pitch.
How Do Scammers Carry Out Tech Support Scams?
Tech support scammers are highly skilled at psychological manipulation and social engineering. They will use a variety of deceptive tactics to carry out their scams seamlessly.
1. High Pressure and Threats
Scammers leverage fear, uncertainty, and doubt in their social engineering tactics. They will use threats and high-pressure language insisting that the victim’s computer is at grave risk if they do not act quickly. This is aimed at scaring victims into complying.
2. Fake Remoting Software
Scammers often urge victims to install remote access programs like AnyDesk so they can “diagnose” the issue. In reality, this allows them to take control of the computer silently for malware installation and data theft. Legitimate tech companies do not need customers to install sketchy remote software.
3. Scripts and Teams
Tech support scam operations usually have teams working off scripts and call sheets. They sound legitimate by posing as authorized tech reps and referring to real software and companies like Microsoft, Norton, and Apple.
4. Exaggerated Diagnostics
Once scammers gain remote access, they use built-in Windows tools like Event Viewer to generate exaggerated diagnostic reports to trick victims into thinking their computers have serious issues.
5. Bundling Malware
Some scammers bundle malware like keyloggers with free software offered from their scam sites. Once installed, they call victims posing as Microsoft and pretend to detect the malware they covertly installed earlier.
6. Fake Refunds
Scammers may promise refunds for the price of the useless services and software they sell to victims initially. But they will just use this as another opportunity to steal financial information. Legit companies do not need remote access just to process refunds.
Signs of a Tech Support Scam: How to Identify Them
While scammers are constantly evolving their tactics, there are some common signs that can help identify tech support scams:
1. They Contact You First
Legitimate tech help will never call or message you unsolicited. Microsoft, Apple, and other vendors do not make calls about devices or accounts unless you contact them first.
2. High-Pressure Threats and Fear Tactics
Scammers use threats, like claiming your computer will crash immediately if you do not comply, to pressure you into acting fast. A real tech rep will never make outrageous threats like this.
3. Asking for Remote Access
Remote access tools are only needed for advanced troubleshooting. Scammers leverage remote access to covertly install malware and steal data. Real tech support will suggest much simpler steps first before remote access.
4. Vague Claims of Problems
Scammers cannot provide details on the supposed issues because they made them up. Ask for specifics on the viruses, malware, or problems they claim to detect. A real tech rep could provide detailed reports.
5. Asking for Advanced Payment
Legitimate tech reps will not ask for payment before performing any work or diagnostics. Only scammers demand upfront payments from victims.
6. No Caller ID or Fake Caller ID
Scammers often use internet calling services or spoofed numbers to display fake, missing, or unverifiable caller IDs. Check the number if one appears and be wary of unidentified callers.
7. Ordering You Not To Act
Scammers may tell victims not to take common-sense precautions like contacting their security software company or checking with their IT department. Real tech reps will suggest getting second opinions.
8. Threats of Account Termination
Scammers may threaten to disable or delete your online accounts if you do not comply with their demands. Real tech companies just do not behave this way under any circumstances.
What to Do If You Get a Tech Support Call
If you receive an unsolicited tech support call, here are some tips on how to handle it:
Don’t panic – Remain calm and don’t act hastily, even if the scammer uses threats and urgency to pressure you.
Ask detailed questions – Probe the caller for information like employee name/ID, company department and location. Scammers typically cannot provide specifics.
Verify the number – Look up the company’s official contact info independently and call back to confirm if the call was legitimate.
Don’t provide info – Never give personal or financial information to an unverified caller claiming to be tech support.
Hang up – If the call seems suspicious, hang up. You can always call the company directly later to check if the call was legitimate.
Report scam calls – Notify the FTC and local authorities about scam callers to help warn others.
Add numbers to block list – After reporting scam calls, add the numbers to your block lists to filter future calls automatically.
What to Do If You Already Paid a Tech Support Scammer
If you already fell victim to a scam and paid money, take these steps immediately:
Call bank/credit card companies – Notify your bank and credit card providers to dispute the charges and have them reversed. Cancel any recurring payments or subscriptions.
Secure accounts – Change online account passwords that the scammers may have accessed during remote control sessions. Enable two-factor authentication if possible.
Scan for malware – Download legitimate antivirus software like Malwarebytes to scan your computer for any malware, spyware or remote access tools the scammers may have installed. Remove anything suspicious.
Alert authorities – File detailed fraud reports with the FTC, FBI IC3, and local law enforcement. Provide them with the scammer’s phone numbers, names used, and any other details.
Warn others – Post about your experience on social media or tech forums to make others aware of new scam tactics. Report fake websites or ads used for scams to site admins.
Be more vigilant – Learn from this experience moving forward. Never give info or access to unsolicited callers. Verify things independently if you have any doubts.
How to Remove Unwanted Apps and Malware
If you have accidentally downloaded unwanted programs or malware from a pop-up scam, you can find below a full malware removal guide.
This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free. Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
Browser hijackers, unwanted apps, and adware can infect Windows, Mac, iOS, or Android devices, so we’ve covered below all these operating systems. Depending on which operating system is installed on your device, please click on the operating system icon below and follow the displayed steps.
In this first step, we will manually check if any unknown or malicious programs are installed on the computer. Sometimes adware and browser hijackers can have a usable Uninstall entry that can be used to remove them.
Windows 11Windows 10Windows 8Windows 7
Press the Windows key + I on your keyboard to open the Settings app.
First, open Windows Settings by pressing Windows+I on your keyboard. You can also right-click your Start button and select “Settings” from the list.
In the Settings app, click on “Apps” and then “Apps & features”.
When Settings opens, click “Apps” in the sidebar, then select “Apps & Features”.
Find the malicious program in the list of installed apps and uninstall it.
In Apps & Features settings, scroll down to the app list and search for unknown or suspicious programs. To make things easier, you can sort all installed programs by their installation date. To do this, click “Sort by” and select “Install date”.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. When you find a malicious program, click the three dots button beside it and select “Uninstall” in the menu that appears.
If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.
Follow the prompts to uninstall the program.
In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the malicious program.
Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read them closely.
Press the Windows key + I on your keyboard to open the Settings app.
Press the Windows key + I on your keyboard to open the Settings app. You can also ope the Settings app by clicking the Start button on the taskbar, then select “Settings” (gear icon).
In the Settings app, click on “Apps”.
When the “Windows Settings” window opens, click on “Apps“. By default, it should open “Apps and Features” but if it doesn’t, select it from the list on the left.
Find the malicious program in the list of installed apps and uninstall it.
In Apps & Features settings, scroll down to the app list and search for unknown or suspicious programs. To make things easier, you can sort all installed programs by their installation date. To do this, click “Sort by” and select “Install date”.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. When you find a malicious program, click on it and select “Uninstall” in the menu that appears.
If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.
Follow the prompts to uninstall the program.
In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the malicious program.
Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
Go to “Program and Features”.
Right-click on the Start button in the taskbar, then select “Programs and Features”. This will take you directly to your list of installed programs.
Search for malicious program and uninstall it.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any unknown or suspicious program, then click to highlight it, then click the “Uninstall” button.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.
Follow the on-screen prompts to uninstall malicious program.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall malicious program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
Open the “Control Panel”.
Click on the “Start” button, then click on “Control Panel“.
Click on “Uninstall a Program”.
When the “Control Panel” appears, click on “Uninstall a Program” from the Programs category.
Search for malicious programs and uninstall them.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any suspicious or unknown program, then click to highlight it, then click the “Uninstall” button.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
If you have checked your computer for malicious programs and did not find any, you can proceed with the next step in this guide.
Follow the on-screen prompts to uninstall malicious program.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall malicious program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
If you are experiencing difficulty while attempting to uninstall a program, you can use Revo Uninstaller to completely remove the unwanted program from your computer.
Now that the malicious programs have been removed from your computer, we can proceed with the next step in this guide.
STEP 2: Reset browsers back to default settings
In this step, we will remove spam notifications, malicious extensions, and change to default any settings that might have been changed by malware. Please note that this method will remove all extensions, toolbars, and other customizations but will leave your bookmarks and favorites intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.
ChromeFirefoxMicrosoft EdgeInternet Explorer
Reset Chrome for Windows to default settings
We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
Click the three dots in the top-right corner and then click on “Settings”.
Open Chrome and click on the menu button (represented by three vertical dots) in the top right corner of the window. In the dropdown menu that opens, click “Settings“.
Click “Advanced”.
Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. In the left sidebar, click on the “Advanced” link.
Click “Reset and clean up”.
In the left sidebar, under the “Advanced” section, click on “Reset and clean up“.
Click “Reset settings to their original defaults”.
In the main window, the “Reset and clean up” section is visible, as shown in the screenshot below. Click on “Reset settings to their original defaults“.
Click “Reset settings”.
A confirmation dialog will now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset settings” button.
(Optional) Reset Chrome Data Sync.
In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button.
Reset Firefox for Windows to default settings
We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
Click the three horizontal lines in the top-right corner and then click on “Help”.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
Click “More troubleshooting information”.
From the Help menu, click on “More troubleshooting information“.
Click on “Refresh Firefox”
When the “Troubleshooting Information” page opens, click on the “Refresh Firefox” button.
Confirm that you want to reset your browser settings.
To finish the reset process, click on the “Refresh Firefox” button in the new confirmation window that opens.
Click “Finish”.
Firefox will now close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
Reset Microsoft Edge to default settings
We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
Click the three dots in the top-right corner and then click on “Settings”.
In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, click on “Settings“.
Click on “Reset Settings”.
On the left side of the window, click on “Reset Settings“.
Click on “Restore settings to their default values”.
In the main window, click on “Restore settings to their default values“.
Click “Reset”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset” button. Microsoft Edge will now erase all your personal data, browsing history, and disable all installed extensions. Your bookmarks, though, will remain intact and still be accessible.
Reset Internet Explorer to default settings
We will now reset your Internet Explorer browser settings to their default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
Go to “Internet Options”.
Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.
Select the “Advanced” tab, then click “Reset”
In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
Click on “Reset”.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.
Click on “Close”.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. Close your browser and then you can open Internet Explorer again.
STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs
In this third step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.
Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.
Download Malwarebytes for Windows
You can download Malwarebytes by clicking the link below.
After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.
Follow the On-Screen Prompts to Install Malwarebytes
When the Malwarebytes installation begins, the setup wizard will guide you through the process.
You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.
Malwarebytes will now begin the installation process on your device.
When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.
On the final screen, simply click on the Open Malwarebytes option to start the program.
Enable “Rootkit scanning”.
Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.
In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.
Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.
Perform a Scan with Malwarebytes.
To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.
Quarantine detected malware
Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.
Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.
Restart your computer.
When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.
STEP 4: Use HitmanPro to scan your computer for badware
In this next step, we will scan the computer with HitmanPro to ensure that no other malicious programs are installed on your device.
HitmanPro is a second-opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to its clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is no limit on scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one-time 30-days trial to enable the cleanup.
Download HitmanPro.
You can download HitmanPro by clicking the link below.
HITMANPRO DOWNLOAD LINK (The above link will open a new web page from where you can download HitmanPro)
Install HitmanPro.
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your computer. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with a User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.
Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for malicious programs.
Click on “Next”.
When HitmanPro has finished the scan, it will display a list of all the malware that it has found. Click on the “Next” button to have HitmanPro remove the detected items.
Click on “Activate free license”.
HitmanPro may now require to activate the free 30-days trial to remove the malicious files. To do this, click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your computer.
When the malware removal process is complete, it will display a screen that shows the status of the various programs that were removed. At this screen, you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.
STEP 5: Use AdwCleaner to remove adware and malicious browser policies
In this final step, we will use AdwCleaner to remove the malicious browser policies that were set by browser hijackers on your computer and delete malicious browser extensions.
AdwCleaner is a free popular on-demand scanner that can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find. This on-demand scanner includes a lot of tools that can be used to fix the side effects of adware. browser hijackers and other malware.
Download AdwCleaner.
You can download AdwCleaner by clicking the link below.
ADWCLEANER DOWNLOAD LINK (The above link will open a new web page from where you can download AdwCleaner)
Double-click on the setup file.
Double-click on the file named “adwcleaner_x.x.x.exe” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
AdwCleaner program will now open and you will be presented with the program’s license agreement. After you read it, click on the I agree button if you wish to continue. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
Enable “Reset Chrome policies” to remove malicious browser policies.
When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable “Reset Chrome policies“.
Click on the “Scan” button.
On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.
Wait for the AdwCleaner scan to finish.
AdwCleaner will now scan your computer for malware. This process can take a few minutes.
Click on “Quarantine” to remove malware.
When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button to remove the malicious programs from your computer.
Click on “Continue” to remove the malicious programs.
AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean. Click on the “Continue” button to finish the removal process.
AdwCleaner will now delete all detected malware from your computer. When the malware removal process is complete, you may be asked to restart your computer.
Your computer should now be free of Unwanted Apps and Malware and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Profiles are used by IT admins in businesses to control the behavior of their Macs. These profiles can configure a Mac to do many different things, some of which are not otherwise possible. When it comes to home users, adware and browser hijackers are using the configuration profile to prevent users from removing malicious programs from the computer. This also prevents the user from changing that behavior in the browser’s settings.
In this first step, we will check your computer to see if any configuration profiles are installed. To do this, follow the below steps:
Open “System Preferences”
From the Apple menu, select System Preferences.
Search for “Profiles”
When the System Preferences window opens, search for the Profiles icon.
If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal and you can continue with the next steps.
Remove the malicious profiles
If there’s a Profile icon, click on it and select any suspicious profile that you want to remove, and then press the – (minus) button. Click Remove to remove the profile.
STEP 2: Delete malicious apps
In this second step, we will try to identify and remove any malicious apps and files that might be installed on your computer. Sometimes redirects or adware programs can have usable Uninstall entries that can be used to remove these programs.
Quit the malicious programs
On the Apple menu bar, in the top-right corner, if you see any unknown or suspicious icon, click on it and then select Quit.
Open “Finder”
Click the Finder application on your dock.
Click on “Applications”
In the Finder left pane, click on “Applications“.
Find and remove the malicious app.
The “Applications” screen will be displayed with a list of all the apps installed on your device. Scroll through the list until you find the malicious app, right-click it, and then click “Move to Trash”.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. Here are some known malicious programs: SearchMine, TakeFresh, TopResults, FeedBack, ApplicationEvents, GeneralOpen, PowerLog, MessengerNow, ImagePrime, GeneralNetSearch, Reading Cursors, GlobalTechSearch, PDFOnline-express, See Scenic Elf, MatchKnowledge, Easy Speedtest, or WebDiscover.
Click “Empty Trash”
On the dock, right-click on the trash icon and select “Empty Trash”. Doing so deletes the Trash’s contents, including the program that you just sent to the Trash.
Find and remove the malicious files
Click the desktop to make sure you’re in the Finder, choose “Go” then click on “Go to Folder“.
Type or copy/paste each of the below paths into the window that opens, then click Go.
/Library/LaunchAgents
~/Library/LaunchAgents
/Library/Application Support
/Library/LaunchDaemons
Look out for any suspicious files that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. These are some known malicious files: “com.adobe.fpsaud.plist” “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, or “com.myppes.net-preferences.plist”. When you find a malicious file move it to the Trash.
STEP 3: Reset browsers back to default settings
In this third step, we will remove spam push notifications and malicious extensions, and change to default any settings that might have been changed by malware. For each browser that you have installed on your computer, please click on the tab below and follow the displayed steps to reset that browser.
Safari BrowserChrome for Mac BrowserFirefox for Mac Browser
Remove malicious extensions and settings from Safari
To remove malware from Safari we will check if there are any malicious extensions installed on your browser and what settings have been changed by this malicious program.
Go to Safari’s “Preferences”.
On the menu bar, click the “Safari” menu and select “Preferences”.
Check Homepage.
This will open a new window with your Safari preferences, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.
Click “Extensions”
Next, click on the “Extensions” tab.
Find and uninstall malicious extensions.
The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension
Remove spam notifications ads
Click Preferences, click Websites, then click Notifications. Deselect “Allow websites to ask for permission to send push notifications”.
Remove all data stored by websites on your computer.
In the Safari menu, choose “Preferences…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.
In the next dialog box, click “Remove All“. It will ask you if you are sure you want to remove all data stored by websites on your computer. Select “Remove Now” to clear data that could be used to track your browsing.
Empty Safari Caches.
From your Safari menu bar, click Safari and select Preferences, then select the Advanced tab. Enable the checkbox to “Show Develop menu in menu bar“.
From the menu bar select Develop, then click on Empty Caches as seen in the image below.
Remove malware from Chrome for Mac
To remove malware from Chrome for Mac we will reset the browser settings to their default. Doing these steps will erase all configuration information from Chrome such as your home page, tab settings, saved form information, browsing history, and cookies. This process will also disable any installed extensions. All of your bookmarks, though, will be preserved.
Click on the three dots at the top right and go to Settings.
Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen.
In the left sidebar, click on the “Reset and Cleanup” option.
In the left sidebar, click on “Reset and clean up“.
Click “Reset settings to their original defaults”.
Now click on the “Reset settings to their original defaults”. link as shown in the image below.
Click “Reset Settings” button.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset Settings” button.
(Optional) Reset Chrome Data Sync.
In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button.
Remove malware from Firefox for Mac
To remove malware from Firefox for Mac we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
Go to the “Help” menu.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
Click “Troubleshooting Information”.
Next click on the “Troubleshooting Information” option as indicated by the arrow in the image below. This will bring you to a Troubleshooting page.
Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
Click on “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
STEP 4: Run a scan with Malwarebytes for Mac to remove malware
In this final step, we will scan the computer with Malwarebytes for Mac to find and remove any malicious programs that might be installed on your Mac.
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your computer should now be free of Unwanted Apps and Malware and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Remove Unwanted Apps and Malware from Android
Remove Unwanted Apps and Malware from Android
To remove Unwanted Apps and Malware from your phone or tablet, follow these steps:
In this first step, we will check if any malicious apps are installed on your phone. Sometimes browser hijackers or adware apps can have usable Uninstall entries that can be used to remove these apps.
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find the malicious app.
The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list and look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. Most often, cyber criminals hide malware inside video or photo editing apps, weather apps, and camera apps.
Uninstall the malicious app
When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.
A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.
STEP 2: Reset browsers back to default settings
In this second step, we will reset your browser to its default settings to remove spam notifications, unwated search redirects, and restore its factory settings
Resetting the browser settings to their default it’s an easy task on Windows or Mac computers; however, when it comes to Android, this can’t be done directly because it’s not an option built-in into the browser settings. Restoring the browser settings on Android can be done by clearing the application data. This will remove all the cookies, cache, and other site settings that may have been saved. So let’s see how we can restore your browser to its factory settings.
Chrome for AndroidFirefoxOperaSamsung Internet BrowserMicrosoft Edge
Remove malware from Chrome for Android
To reset Chrome for Android to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Chrome.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
Tap “Storage”.
When Chrome’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove malware from Firefox for Android
To reset Firefox for Android to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Firefox.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.
Tap “Storage”.
When Firefox’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Firefox data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove malware from the Opera browser
To reset the Opera browser to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Opera.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.
Tap “Storage”.
When Opera’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Opera’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove malware from Samsung Internet Browser
To reset the Samsung Internet Browser to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Samsung Internet Browser.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet Browser app, then tap on it to open the app’s details.
Tap “Storage”.
When the Samsung Internet Browser’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Samsung Internet Browser’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove malware from Microsoft Edge for Android
To reset the Microsoft Edge for Android to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Microsoft Edge.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.
Tap “Storage”.
When the Microsoft Edge’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Microsoft Edge’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
STEP 3: Use Malwarebytes for Android to remove malicious apps
In this final step, we will install Malwarebytes for Android to scan and remove malicious apps from your phone or tablet.
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of Unwanted Apps and Malware and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
In this first step, we will clean your Safari browser by using the built-in “Clear History and Website Data” feature.
“Clear History and Website Data” allows you to delete the browsing history and website data that is stored on your device. This can include information such as the websites you have visited, your search history, and any data that has been stored by websites you have visited, such as cookies and cache.
Do not tap on the malicious browser window or pop-ups. Instead, tap on the tab icon located in the lower right corner of the screen, as shown in the image below.
Tap the X button on the tab or swipe up to safely close it.
Tap the Settings app.
Toggle on Airplane Mode to temporarily disconnect your phone from the internet and block unwanted access.
Scroll down and tap Safari.
Tap Clear History and Website Data.
Confirm that you want to clear the history and data by tapping “Clear History and Data” in the pop-up window.
While in Safari settings, make sure to toggle on Block Pop-ups and Fraudulent Website Warning.
Tap on Settings in the upper-left corner to return to the main Settings menu.
Toggle Airplane Mode back off to re-connect your phone to the internet.
STEP 2: Delete unwanted apps
In the next step, we will remove any potentially unwanted apps that may be installed on your iPhone. If you have downloaded an app after being redirected to the App Store by suspicious websites, it is recommended to delete it.
On the home screen, tap and hold on the app icon until all of the icons start to wiggle.
Tap the “X” button that appears on the top left corner of the app icon.
Confirm that you want to delete the app by tapping “Delete”.
That’s it, your iPhone should be clean and you can continue browsing the Internet. We recommend that you install an ad blocker like AdGuard to block the malicious ads.
If you continue to have malware related issues with your device after completing the above steps, we recommend to take one of these actions:
Here are some key tips to avoid becoming the victim of a tech support scam:
Never Give Remote Access Unless You Initiated Contact
Only allow remote software installation if you contacted a verified tech support provider directly. Never grant access just because a cold caller claims it’s needed.
Don’t Rely on Caller ID
Scammers spoof legitimate business numbers easily. Independently look up and call back the company yourself for verification.
Keep Software Updated
Always apply the latest security patches and software updates. Scammers exploit outdated, vulnerable systems. Keeping software updated eliminates many of these vulnerabilities.
Use Robust Antivirus and Firewall Software
Use reputable endpoint security software like Avast, Malwarebytes, and Windows Defender to block and detect malware, spyware, and other malicious tools used by scammers.
Back Up Your Data
Maintain backups of critical data either locally or in the cloud. This gives you leverage if a scammer encrypts files for ransom. You can restore from accessible backups rather than paying the ransom.
Don’t Install Software from Unknown Sites
Get programs directly from official developer sites only. Bundled malware from unofficial sites leads to many scam calls.
Secure All Accounts with Strong Passwords
Use strong, unique passwords for all accounts. This prevents scammers that have remote accessed your device from compromising your online accounts easily.
Beware of Cold Calls, Pop-ups and Unsolicited Emails
Disconnect from any unsolicited call. Close out pop-ups using Task Manager, not the built-in close buttons. Avoid clicking links in suspicious emails.
Trust Your Instincts
If something seems suspicious, it probably is. Stick to your gut feeling and never provide info or access to unverified individuals that contact you first.
Frequently Asked Questions About Tech Support Scams
Tech support scams are on the rise globally, tricking unsuspecting victims into paying for useless services or software. Read on for answers to commonly asked questions about identifying and avoiding these fraudulent schemes.
What is a tech support scam?
A tech support scam refers to an unethical scheme where scammers contact victims while impersonating technology support teams from Microsoft, Apple or other major brands. The scammers will falsely claim that the target’s computer is infected with malware, viruses or other security issues. They then pressure the victim to pay for expensive but useless services or software by the scammers that supposedly will fix the made-up problems.
How do tech support scams work?
These scams typically start with a phone call, pop-up ad or email to the victim from scammers posing as support staff from a trusted tech company. The scammers will say they detected compromised files, malware infections or other falsified issues on the target’s computer or device. They leverage urgency, doubt and fear to fool victims into purchasing their useless repair services or overpriced antivirus software.
What are examples of issues scammers claim to find?
Common fake issues cited by scammers include malware infection, ransomware activity, suspicious IP addresses, system file corruption, blacklisted license keys, hacking tools, and expired security suite licenses. The scammers make up elaborate stories citing technical details to sound more convincing.
What is the scammer’s end goal?
The scammer’s sole goal is to get victims to pay exorbitant fees for unnecessary technical support services, phony diagnostic tests or overpriced security software that will supposedly fix the non-existent issues they claimed to uncover.
Do tech support scammers ever install real malware?
In some cases, yes. If scammers gain remote access to a victim’s computer, they may covertly install genuine hacking tools, malware or other malicious software. This allows them to then call back citing even more severe infections that command even higher service fees.
What are signs of a tech support scam?
Clues include unsolicited calls, exaggerate claims of compromise, urgent high-pressure tactics, requests for remote access, demands for upfront payment, refusing other opinions, spoofing legitimate company numbers, or refusing to provide detailed contact info.
What should I do if I receive a tech support call?
Hang up immediately if the call seems suspicious. Look up the company’s number independently and call back to verify if needed. Never provide personal information or payments to unsolicited callers.
What should I do if I already paid a scammer?
Contact your bank or credit card company to halt payments or reverse charges if possible. Change all account passwords accessed during the scam. Scan your computer for malware using legitimate antivirus software like Malwarebytes or Windows Defender. File detailed fraud reports with authorities.
How can I avoid tech support scams in the future?
Block suspicious numbers, never give remote access to unverified callers, use strong passwords, keep software updated, use secure browsers, learn to identify social engineering tactics, and don’t trust unsolicited contacts claiming you have compromises or viruses.
What happens if I ignore the scammer’s call?
Nothing. The scammers cannot do anything to you or your device if you hang up and block their number. All their claims are outright lies simply meant to scare and manipulate you. Your device is likely perfectly safe.
This covers the key questions and answers regarding the nature of tech support scams, how to identify them, and steps to take to avoid falling victim. Remember to remain vigilant of these scammers and their constantly evolving fraudulent tactics targeting unsuspecting users.
The Bottom Line
Tech support scams rely on trickery and deception to extort money from unsuspecting victims. But armed with the right knowledge, these scams can be easily identified and avoided. Remember to never trust unsolicited calls or messages, verify things independently, avoid enabling remote access for cold callers, and keep software secured and updated.
Do not engage with suspicious callers or assume they are telling the truth if you did not contact them first. Take preventative measures like stronger passwords and updated software. Finally, spread awareness about the latest scam tactics you encounter to help protect others from falling victim. Staying vigilant, securing your systems properly, and not trusting unverified calls are the keys to avoiding tech support scams entirely.
Meet Stelian Pilici
Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.
Remove Unwanted Apps and Malware from Windows
Remove Unwanted Apps and Malware from Windows
Remove Unwanted Apps and Malware from Mac
Remove Unwanted Apps and Malware from Android
