Unlock Appl឵e ID to Reactivate Apple Pay Scam Explained
Written by: Thomas Orsolya
Published on:
A new email scam has been making the rounds that targets Apple users. The scam email has the subject “Unlock Appl឵e ID to Reactivate Apple Pay Services Immediately” and claims your Apple ID has been temporarily restricted, disabling access to Apple Pay.
The email goes on to state that your account was restricted due to a violation of Apple’s terms of service. It claims unauthorized individuals tried to access or impersonate your account. The email then pressures victims to verify their Apple ID within 48 hours or risk permanent suspension.
This is a complete scam designed to steal personal information, install malware, or gain remote access to your devices. Apple will never send an email asking you to verify your account in this manner.
This article contains:
Overview of the Scam
The “Unlock Appl឵e ID to Reactivate Apple Pay” scam is a phishing attack targeting Apple users. Phishing scams use fraudulent emails, texts, calls or websites posing as trusted sources to trick users into sharing private data.
This scam email is carefully crafted to appear legitimate. The email uses Apple branding and logos making it seem like official correspondence from Apple support. The urgent call-to-action pressures victims to act quickly to avoid account suspension.
Here is how the scam email might look:
Subject: Unlock Appl឵e ID to Reactivate Apple Pay Services Immediately.
Our ͏sy឴s͏tem͏ d឴etected ឴an឴ unauthor͏ized a឵t឵t឴em឵p឴t឴ by឵ in឴d឵i͏v͏id឴uals͏ to i͏mpersonate you឵r឵ AppI឴e͏ I឴D acco឵u͏n͏t . The͏refore we឵ ͏n͏ee͏d឵ to ͏re឵-verify your a឴ccount͏ ឴da឵ta. ͏if you ឴d͏id not veri឴fy y͏our͏ a឴cco឵u឵nt឴ wi឵thi឴n 48 ho឵u឵r,឴ yo͏u឴r accoun឴t឵ w឵ill឵ ឴be pe͏rm͏anen͏tly locked,឵ ឴g឵o to A឴pple I͏D ឴and verify as ឵s͏oo឴n឵ as poss឵ible . Go to Apple ID Plea឴se be advised that providing͏ false information when creating an Apple ID violates Apple’s Terms of Service and can lead to the ឴suspension or ឴termination of your account.
While Apple may not pursue legal action for such violations, ឴using false information ឴in digital accounts can have broader ឴legal implications. ͏For instance, in ͏many jurisdictions, using a fake ID or providing ឴false information to obtain services can result in legal penalties, including fines or criminal charges .
Ap឵ple Su͏pport
If users click on any links or call the phone number, they will be connected to criminal call centers rather than real Apple support. The criminals will use social engineering tactics to try and steal your Apple ID, password, financial information, or install malware.
This scam takes advantage of people’s reliance on Apple devices and services like Apple Pay. By threatening to cut off access, the criminals hope the victim will panic and hand over sensitive account details.
How the Scam Works
The “Unlock Apple ID” scam uses a multi-step approach to try and steal personal information and money from victims. Here is a step-by-step breakdown:
1. Victims Receive a Phishing Email
The scam starts with an email sent to the victim’s inbox. The sender pretends to be from Apple and uses spoofing techniques to make the email appear legit.
The email has an urgent subject line like “Action Required: Unlock Apple ID to Reactivate Apple Pay.” The body of the email is designed to cause panic with threats of permanent account suspension.
Stylistic elements like logos, colors, and formal language aim to convince the victim the email is from Apple. The criminals may have also harvested data to incorporate the target’s name, account details, or device info.
2. Victims Are Instructed to Call a Fake Support Number
Within the email, the criminals provide a phone number and instruct the victim to call for account verification. This phone number does not connect to real Apple support.
The number leads to a fraudulent call center operated by the scammers themselves. Call centers are set up to handle large volumes of calls from scam victims.
When victims call, they are connected to a scammer pretending to be an Apple support representative. Their goal is to gain remote access or trick the victim into sharing sensitive login credentials and financial information.
3. Criminals Use Social Engineering to Steal Personal Data
Once on the phone, the criminals employ social engineering techniques to extract personal data and money from victims. Common schemes include:
Requesting remote access – The scammer will claim remote access to the victim’s device is needed to verify the account and remove security risks. This allows them to install malware and steal data.
Tricking the victim into sharing Apple ID details – The scammer will pretend account verification is needed before they can renew Apple Pay access. This provides them the exact details needed to hijack the account.
Asking for credit card information – Scammers will claim they need to validate and renew the victim’s payment method for Apple Pay before unlocking the account.
Directing victims to purchase gift cards – Scammers may claim the account restriction is due to fraudulent purchases, asking the victim to prove they are legitimate by purchasing iTunes or other gift cards. The scammer then demands the gift card codes.
4. Criminals Steal Money and Personal Data
Once scammers gain access to your device or accounts, they leverage this foothold to steal personal data, financial information, and money. Tactics may include:
Installing spyware, keyloggers, remote access trojans, or other malware that steals data and gives continued access.
Accessing online accounts linked to the device and resetting passwords.
Obtaining credit card numbers, bank account details, or other sensitive financial data.
Using gift card codes or access to online accounts to steal money.
Impersonating the victim using stolen credentials to commit identity fraud.
The fallout can include emptied bank accounts, damaged credit, compromised personal data, and costly recovery efforts.
What to Do If You Have Fallen Victim to This Scam
If you fell for the unlock Apple ID scam and shared sensitive information or gave remote access, take the following steps immediately:
Initiate account lockdown – Log into your Apple account and change your password immediately. Also update passwords on any other online accounts accessed from the device. Enable two-factor authentication if available.
Contact banks and credit cards – Alert your financial institutions to any compromised banking or credit card information. Have them close accounts as needed or issue new cards and account numbers. Closely monitor statements for fraudulent charges.
Scan devices for malware – If you gave remote access, thoroughly scan all your devices for malware using trusted antivirus software like Malwarebytes or Bitdefender. Remove any harmful software detected.
Restore devices and accounts – Perform a factory reset on any affected devices to wipe malware. Restore online accounts and remove any unauthorized changes the scammers made.
Place fraud alert – Contact the major credit bureaus to request an initial fraud alert. This signals creditors to scrutinize applications in your name to protect against identity theft.
Update account security – Make sure to update passwords across all online accounts. Enable two-factor authentication wherever possible for an added layer of security.
Watch for suspicious activity – Be on alert for any signs your information was misused like bills for unfamiliar accounts or services. Report any fraud to the FTC and proper authorities.
Seek help resolving issues – Get assistance from Apple support to address account security, recover lost data, remove malware, and undo financial theft repercussions.
Is Your Device Infected? Check for Malware
If your device is running slowly or acting suspicious, it may be infected with malware. Malwarebytes Anti-Malware Free is a great option for scanning your device and detecting potential malware or viruses. The free version can efficiently check for and remove many common infections.
Malwarebytes can run on Windows, Mac, and Android devices. Depending on which operating system is installed on the device you’re trying to run a Malwarebytes scan, please click on the tab below and follow the displayed steps.
Malwarebytes For WindowsMalwarebytes For MacMalwarebytes For Android
Scan your computer with Malwarebytes for Windows to remove malware
Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.
Download Malwarebytes for Windows
You can download Malwarebytes by clicking the link below.
After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.
Follow the On-Screen Prompts to Install Malwarebytes
When the Malwarebytes installation begins, the setup wizard will guide you through the process.
You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.
Malwarebytes will now begin the installation process on your device.
When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.
On the final screen, simply click on the Open Malwarebytes option to start the program.
Enable “Rootkit scanning”.
Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.
In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.
Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.
Perform a Scan with Malwarebytes.
To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.
Quarantine detected malware
Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.
Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.
Restart your computer.
When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.
Your computer should now be free of trojans, adware, browser hijackers, and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Scan your computer with Malwarebytes for Mac to remove malware
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your Mac should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan your phone with Malwarebytes for Android to remove malware
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
Frequently Asked Questions About the “Unlock Apple ID” Scam
1. How does the “Unlock Apple ID” scam work?
The scam starts with an email claiming your Apple ID has been temporarily restricted, disabling access to Apple Pay. It provides a phone number to call for account verification and threatens permanent suspension if you don’t act quickly. This tricks victims into calling fake Apple support numbers operated by scammers. On the call, scammers use social engineering to get remote access, steal login credentials, or trick you into buying gift cards.
2. What are signs the email is a scam?
Clear red flags include grammatical errors, threats of account suspension, contact by phone number only, Apple logos used without permission, requests for sensitive personal information, or payment/gift card demands.
3. What happens if I call the number in the email?
The number connects you to a criminal call center, not real Apple support. Scammers posing as Apple support will attempt to steal your personal data and money through tactics like demanding gift cards, getting remote access to your device, or tricking you into sharing account login credentials.
4. What is social engineering and how do scammers use it?
Social engineering is when scammers psychologically manipulate victims to break normal security procedures and share sensitive data. On calls, they pretend to be trusted company reps and leverage fear or urgency to get you to comply with requests.
5. How can I tell if I’m speaking to a real Apple rep or scammer?
Real Apple support will never contact you unprompted requesting personal/financial data or remote access. Nor will they demand payment by gift card or threaten account suspension. Ask the rep to verify their name and direct callback number. Hang up and call Apple to confirm if unsure.
6. What should I do if I shared personal information with a scammer?
Immediately change online account passwords, enable two-factor authentication, and monitor for fraudulent activity. Contact banks about compromised financial data. Scan devices for malware and restore software. Place fraud alerts with credit bureaus and watch for identity theft signs.
7. What precautions can I take to avoid this scam?
Avoid clicking links or calling numbers in unsolicited emails/texts. Use strong unique passwords and two-factor authentication. Install comprehensive security software on devices. Learn to identify phishing attempts by spotting red flags.
8. How can I report this scam?
File detailed reports about this scam with the Federal Trade Commission (FTC), Internet Crime Complaint Center (IC3), and Apple Support. Also report to local law enforcement if money was stolen.
9. Where can I get help if my account was compromised?
Contact Apple Support immediately for help addressing account security issues, removing malware, and reversing unauthorized access or changes. Additional assistance recovering from identity theft is available by contacting credit bureaus or the FTC.
10. What resources can help me learn to avoid scams?
Apple, FTC, and AARP provide detailed guides on identifying scams and phishing attempts. Enable scam warnings in Apple Mail. Learn how criminals leverage social engineering and urgency to manipulate victims.
The Bottom Line
The “Unlock Apple ID” phishing scam highlights the threats users face online and the clever tactics scammers employ. Stay vigilant against phishing attempts. Never call a number or click links within an unsolicited email or text message. Go directly to the company’s website if account issues arise.
Protect online accounts with strong unique passwords and two-factor authentication. Install comprehensive security software. Learn to identify signs of phishing emails and social engineering techniques aimed at manipulating emotions and exploiting fears.
Seeking immediate help upon discovery and having robust account security measures in place can help limit the damage from potential scams and cyber attacks.
Protecting your online presence and financial data requires constant vigilance. But a little caution goes a long way in deflecting the majority of scams attempting to hook the unsuspecting.
How to Stay Safe Online
Here are 10 basic security tips to help you avoid malware and protect your device:
Use a good antivirus and keep it up-to-date.
It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.
Keep software and operating systems up-to-date.
Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.
Be careful when installing programs and apps.
Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."
Install an ad blocker.
Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.
Be careful what you download.
A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.
Be alert for people trying to trick you.
Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.
Back up your data.
Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.
Choose strong passwords.
Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.
Be careful where you click.
Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.
Don't use pirated software.
Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.
To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.
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Meet Thomas Orsolya
Thomas is an expert at uncovering scams and providing in-depth reporting on cyber threats and online fraud. As an editor, he is dedicated to keeping readers informed on the latest developments in cybersecurity and tech.
