Advice Request "Clean the PC" check does not work on my Chrome

[JB007]

Hello,
As I write on the thread tittle, "Clean the PC" check does not work on my Chrome.
I tried to reset Chrome but this action is continuing to fail.
I have the latest version.

 

[Ink]

Please remember to translate text to English, as per Forum Rules. Thank you.


My best understanding is that Chrome cannot execute the scan?

Are you able to Reset settings and try again?

 

[JB007]

Hello @Spawn
I apologize for the French language. Your understanding is good.
I had yet tried to reset Chromesettings and I tried again but the problem is still the same.

 

[sepik]

Hello,
You might want to scan your system with Adwcleaner and/or with Adlice Diag. Maybe they can find something chrome related stuff that prevents you resetting chrome...

One thing to try is to manually disable all your chrome extensions and then try to reset/clean up your chrome.

Kind regards,
-sepik

 

[JB007]

Hello,
You might want to scan your system with Adwcleaner and/or with Adlice Diag. Maybe they can find something chrome related stuff that prevents you resetting chrome...

One thing to try is to manually disable all your chrome extensions and then try to reset/clean up your chrome.

Kind regards,
-sepik

Thanks @sepik
AdwCleaner and Adlice Diag scans are clean.

 

[sepik]

Hello,

I'm out of ideas, but couple of things to try:

Copy-paste to address bar: chrome://settings/resetProfileSettings?origin=userclick
Copy-paste to address bar: chrome://flags/ and click "reset all". Then restart chrome and try to reset/clean up again.

Maybe uninstalling/reinstalling chrome is the best solution now, remember to backup your bookmarks etc before doing that.

Kind regards,
-sepik

 

[Ink]

remember to backup your bookmarks etc before doing that.

If OP uses Chrome sync, everything can be restored after a clean install.
chrome://settings/syncSetup/advanced

Do you think either Standard User Account or OSArmor may be interfering?
Link: SECURE: Complete - JB007 Spring Config 2019

 

[sepik]

@Spawn
Yeah maybe, but OSArmor should notify if it's blocking something during Chrome reset/clean up.

Kind regards,
-sepik

 

[JB007]

Hello,

I'm out of ideas, but couple of things to try:

Copy-paste to address bar: chrome://settings/resetProfileSettings?origin=userclick
Copy-paste to address bar: chrome://flags/ and click "reset all". Then restart chrome and try to reset/clean up again.

Maybe uninstalling/reinstalling chrome is the best solution now, remember to backup your bookmarks etc before doing that.

Kind regards,
-sepik

Thanks @sepik
I tried these 2 reset but the problem is still here.
I go to uninstall and reinstall Chrome.

 

[JB007]

Hello,
Chrome uninstalled and reinstalled but problem not solved.

 

[sepik]

Hello,
Check this Guide how to completely remove chrome.
If that is not going to help, i think your other security software might cause problems. Temporarily disable Emsisoft, if you're still using it might help or OSArmor.

Kind regards,
-sepik

 

[JB007]

Hello,
Yesterday I have the pleasure to see that "Clean the PC" was now working again on my Chrome

What's new on my PC :
*AVAST uninstalled
*Bitdefender Total Security installed
*OSArmor uninstalled (I will not pay for it)
*Windows 10 Pro updated to "2004"

PS: I will update my security profile ASAP.

 

[Ink]

Did you run default settings with Avast and OSArmor, or customised in a way that may have blocked Chrome from running the cleanup tool?

 

[JB007]

Did you run default settings with Avast and OSArmor, or customised in a way that may have blocked Chrome from running the cleanup tool?

I run both default settings.

 

[Evjl's Rain]

did you block software_reporter_tool.exe with gpedit or registry?
I doubt it because I or someone mentioned it in the past. blocking that exe will reduce google chrome's data collection and cpu usage. It will make chrome cleanup not working
by the way, I think chrome cleanup is useless, totally useless. It never cleans anything or detect any malware although I installed a lot of active malwares on my test machine

 

[JB007]

did you block software_reporter_tool.exe with gpedit or registry?
I doubt it because I or someone mentioned it in the past. blocking that exe will reduce google chrome's data collection and cpu usage. It will make chrome cleanup not working
by the way, I think chrome cleanup is useless, totally useless. It never cleans anything or detect any malware although I installed a lot of active malwares on my test machine

Hi @Evjl's Rain
No I did not block anything.
You are right this "cleaning" is probably useless but it should work