Crystal Security 3.5

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nikos200 said:
i cant use crystal security,,and i dont know why.....i install it and dont work at all ..i cant even open it...i have this problem since version 3.5.0.184....maybe is something wrong with my pc....dont know :(
Click to expand...

Hi @nikos200,

1. What is the Operating System?
2. Any other Security software installed?

Delete the following directory: C:\Users\username\AppData\Roaming\Crystal Security

After that try to launch Crystal Security.

Regards,
Kardo
 
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Kardo Kristal said:
Hi @Av Gurus,

It depends on your Settings. :)

There are 2 types of notifications: based on user decision and based on auto decision.

Your notification is based on auto-decision.

Regards,
Kardo
Click to expand...

So i should change this settings "Auto decision"?

21.png
 
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Av Gurus said:
So i should change this settings "Auto decision"?
Click to expand...

@Av Gurus,

If you want to see user decision notification then please apply the following settings:
  • Action for safe files: "User intervention"
  • Show notifications for "Safe files" (tick check box)
Following settings for auto decision notification:
  • Action for safe files: "Always allow"
  • Show notifications for "Safe files" (tick check box)
After changes do not forget to click on "Apply" too. :)
nikos200 said:
Hi Kardo!!!!!!!!thank you very much for your answer now its working!!!!!!!!!!
Click to expand...

@nikos200,

Great to hear that. :)

Regards,
Kardo
 
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harlan4096 said:
It seems Kaspersky already fixed the issue/false positive in KSN for the new build of CS:
Imgur: The most awesome images on the Internet
Click to expand...

Hi @harlan4096,

Thank you for the information. Great to hear that it is trusted by Kaspersky. :)
yesnoo said:
Kardo,

Whats is VT policy in using it?

Can you use select AVs only for protection & list those select AVs in the GUI for the users to select/unselect for protection Or VT policy doesn't allow this?
Click to expand...

Hi @yesnoo,

Thanks for the interest. :)

Can't find specific information how results should be displayed in applications.

I guess that selective vendors feature can be added but I will ask about it to be sure that it is allowed by VirusTotal.

Regards,
Kardo
 
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@Kardo Kristal Hi again. So as you noticed i use CS daily now and got me wondering on something. Would be glad if you have a minute to help me.
  1. So i am on a shared ip(vpn company with many clients) and i assume i often pass the 10/min/ip. What happens then. It allows/blocks the file with the other engines you use? Does it later try to check the file again with VT and tells me if decision changed? Can whitelist logs show what whitelisted an application?
  2. Can you make it so i can resize CS window?
  3. Can false positive/allow file have some kind of button. I honestly had to look hard to find it so i could allow a file. Even after a found it i didn't know where to click.
Also i send you some log files or some sort of error i got. Application told me it created logs. I send them over from support page.
 
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SHvFl said:
@Kardo Kristal Hi again. So as you noticed i use CS daily now and got me wondering on something. Would be glad if you have a minute to help me.
Click to expand...

Hi @SHvFl,

It is great to hear that you are active user of Crystal Security. :)

Your feedback is valuable and helpful to improve Crystal Security with newer versions.
SHvFl said:
So i am on a shared ip(vpn company with many clients) and i assume i often pass the 10/min/ip. What happens then. It allows/blocks the file with the other engines you use? Does it later try to check the file again with VT and tells me if decision changed? Can whitelist logs show what whitelisted an application?
Click to expand...

Crystal Security calculates how many files it can analyze within current minute. If it exceeds it then queued files will be analyzed as soon as possible. All active (launched processes etc..) will be analyzed with all engines (if possible). If there is any issue with engine then file will be analyzed with available engines.

If file is detected as "Unknown" by "Collective cloud" engine then it will be uploaded to cloud and re-analyzed automatically after some interval.

Under "Whitelist" section you can see all the files which are analyzed and allowed by the user (manually) or by auto decision (automatically) based on the "Behavior" settings.
SHvFl said:
Can you make it so i can resize CS window?
Click to expand...

Currently no. Sorry. Re-size feature requires a lot of UI changes.
SHvFl said:
Can false positive/allow file have some kind of button. I honestly had to look hard to find it so i could allow a file. Even after a found it i didn't know where to click.
Click to expand...

Yes. There is a button (text) on notification. Click on the following text which is next to Block button when Unknown file is detected:

"False Detection? Click here to allow."

unknown_file.png


SHvFl said:
Also i send you some log files or some sort of error i got. Application told me it created logs. I send them over from support page.
Click to expand...

Thanks! I replied to your message. :)

If you have other questions or feedback then please let me know.

Regards,
Kardo
 
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Hi @Petrovic,
Petrovic said:
not signed
Click to expand...

Correct. Program is not digitally signed.
Petrovic said:
russian language removed and not supported?
Click to expand...

Multilingual is not yet available in 3.5 version.

Russian translation will be definitely added when multilingual support is implemented. :)
Petrovic said:
window in the foreground - always (portable)
Click to expand...

You can change it under Settings => General => Other => Stay on top

After changes do not forget to click on Apply.
Petrovic said:
checkup?Why is there no connections?
Click to expand...

All the files are not analyzed with "Collective cloud" in Checkup mode (to avoid overload).

In Checkup mode all files are analyzed with "Heuristic" and "Internal" engines. When suspicious file is detected then it will be analyzed with "Collective cloud" to get final verdict. "Crystal cloud" also keep some data on computer for offline usage. Collective cloud is mostly used in Active protection to detect and analyze active files. :)
Petrovic said:
5!?
Click to expand...

Seems like a bug. Fortunately it does not affect file verdict. Will be fixed in the next version. ;)

Regards,
Kardo
 
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blueblackwow65 said:
Hi anyone else getting log error after advanced scan this happened after latest update?Thks
Click to expand...

Hi @blueblackwow65,

Is there any log file under Appdata directory? If yes then please send via PM or e-mail. :)

I just tried Advanced Checkup and no errors here.

Regards,
Kardo
 
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