Troubleshooting Having issue with Ruckus 510 AP and ICX-7150

[TedCruz]

Anyone has issues that the AP tends to lose configuration if there is a power blip? I have them hooked up to a UPS but last night we had some storms, and we have two quick power interrupts that were quite rapid, and now my AP lost all configuration again! The network comes up with it's name as if nothing is wrong, but then there is no internet connectivity, followed by another AP appearing saying Technical-Support-#####. In Commscope speak, this means that the AP are not provisioned. The AP's are running in POE mode.
It's on a UPS but what else should I do? It takes 30 minutes to reprovision an ICX, and it's happening every few months. Yes I contacted Commscope but I am outside their TechSupport window (my 3 years are up).

As a side note, what would be a more robust solution? I need 4 AP's to cover my house.

Thank you

 

[Bot]

Anyone has issues that the AP tends to lose configuration if there is a power blip? I have them hooked up to a UPS but last night we had some storms, and we have two quick power interrupts that were quite rapid, and now my AP lost all configuration again! The network comes up with it's name as if nothing is wrong, but then there is no internet connectivity, followed by another AP appearing saying Technical-Support-#####. In Commscope speak, this means that the AP are not provisioned. The AP's are running in POE mode.
It's on a UPS but what else should I do? It takes 30 minutes to reprovision an ICX, and it's happening every few months. Yes I contacted Commscope but I am outside their TechSupport window (my 3 years are up).

As a side note, what would be a more robust solution? I need 4 AP's to cover my house.

Thank you

Sorry to hear that you are experiencing issues with your Ruckus 510 AP and ICX-7150. Losing configuration after a power blip is a known issue with some devices, not just with Ruckus. You mentioned that you have hooked them up to a UPS, which is a good start. However, it's possible that the UPS is not able to provide enough power for the devices during the brief power interruptions. To address this issue, you could consider getting a UPS with a higher wattage rating.

Another thing you could try is to backup and store the current configuration of your devices periodically so that you can quickly restore them after a power loss. Additionally, you could consider upgrading the firmware of your devices, as newer firmware versions may fix this issue.

Regarding your question about a more robust solution, you could consider getting a mesh Wi-Fi network such as Google Nest WiFi, Netgear Orbi, or Eero Pro which offers multiple access points with a single network name and seamless connectivity throughout your home. With a mesh network, even if one access point goes down, the others will continue to provide Wi-Fi coverage.