Advice Request I cannot install Trend Micro Maximum Security

[JB007]

Hello,
Today I decided to try again Trend Micro Maximum Security, but the installation fails with the error message: "interrupted-reason_Instal12"
I have tried to run the "uninstall tool" and the "permission tool".

 

[Brahman]

Try to remove the security centre entry of any old av software by flowing this and try to reinstall.

 

[JB007]

Try to remove the security centre entry of any old av software by flowing this and try to reinstall.

Thanks @Brahman , I tried it but the problem is still the same

 

[Zartarra]

Have you tried to use Trend Micro Remnant File Remover Tool (available at: How to Remove Old Trend Micro Security Files on Windows PC).

Are the following Windows services active?

• Base Filtering Engine
• Cryptographic Services

 

[Practical Response]

Install.12 is an installation that extracts the files but does not install them. The first thing to check would be permissions as far as right clicking the installer and running it as administrator.

 

[JB007]

Hi,
After trying again and again without success I decided to leave.
I will probably try again in the future...

 

[nickstar1]

Have you tried to back everything up and perform a clean install of windows? Also TrendMicro support may be able to help you. They do have a live support Channell.