Advice Request Kaspersky doesn't import settings

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nicos181987

Level 1
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Well-known
Hi,

Kaspersky doesn't import my settings as instructed. When I go to "Import settings", I choose the .cfg file and then, at the end of the process my settings aren't imported; My version of Kaspersky is 21.6

This happens both on Windows 11 21H1 and 22H2.

The only thing that I did in the meantime was to switch from Windows 11 Pro to Home; before that I didn't have problems with the settings export/import.

I hope that this is not the problem, is it?
 
harlan4096 said:
So, You just Exported to cfg, changed the operating system, reinstalled K. Plus and Imported the cfg file?

Let me some time to test with my K.Plus in laptop (running in W11 Pro x64), avoiding the step of changing OS of course hehe...
Click to expand...
Yes, exactly. The strange thing in this is that I don't receive any error message. It just doesn't apply my previous configuration.
 
I just checked in my system. I have a lot of tweaks in almost ALL THE MODULES, also added 3 URLs in Anti-Banner exclusions.

I exported the .cfg to Desktop, ran a product reset, I confirmed all my tweaks were removed and all the product settings went back to defaults.

Then Imported the .cfg from Desktop, and no issues here: all my tweaks are back, even Anti-Banner URLs exclusions.
 
harlan4096 said:
I just checked in my system. I have a lot of tweaks in almost ALL THE MODULES, also added 3 URLs in Anti-Banner exclusions.

I exported the .cfg to Desktop, ran a product reset, I confirmed all my tweaks were removed and all the product settings went back to defaults.

Then Imported the .cfg from Desktop, and no issues here: all my tweaks are back, even Anti-Banner URLs exclusions.
Click to expand...
I really don't know what's the problem is in my case. Maybe I will try with the Kaspersky support.
 

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