Advice Request Kaspersky doesn't import settings

[nicos181987]

Hi,

Kaspersky doesn't import my settings as instructed. When I go to "Import settings", I choose the .cfg file and then, at the end of the process my settings aren't imported; My version of Kaspersky is 21.6

This happens both on Windows 11 21H1 and 22H2.

The only thing that I did in the meantime was to switch from Windows 11 Pro to Home; before that I didn't have problems with the settings export/import.

I hope that this is not the problem, is it?

 

[harlan4096]

Which version of K. 21.6 ? Basic, Standard, Plus?

 

[nicos181987]

Which version of K. 21.6 ? Basic, Standard, Plus?

Plus

 

[harlan4096]

So, You just Exported to cfg, changed the operating system, reinstalled K. Plus and Imported the cfg file?

Let me some time to test with my K.Plus in laptop (running in W11 Pro x64), avoiding the step of changing OS of course hehe...

 

[nicos181987]

So, You just Exported to cfg, changed the operating system, reinstalled K. Plus and Imported the cfg file?

Let me some time to test with my K.Plus in laptop (running in W11 Pro x64), avoiding the step of changing OS of course hehe...

Yes, exactly. The strange thing in this is that I don't receive any error message. It just doesn't apply my previous configuration.

 

[harlan4096]

Which kind of custom settings did You apply?

 

[nicos181987]

Which kind of custom settings did You apply?

I don't remember exactly, but I sure remember that I had a lot of websites to be excluded in the anti-banner feature

 

[harlan4096]

I just checked in my system. I have a lot of tweaks in almost ALL THE MODULES, also added 3 URLs in Anti-Banner exclusions.

I exported the .cfg to Desktop, ran a product reset, I confirmed all my tweaks were removed and all the product settings went back to defaults.

Then Imported the .cfg from Desktop, and no issues here: all my tweaks are back, even Anti-Banner URLs exclusions.

 

[nicos181987]

I just checked in my system. I have a lot of tweaks in almost ALL THE MODULES, also added 3 URLs in Anti-Banner exclusions.

I exported the .cfg to Desktop, ran a product reset, I confirmed all my tweaks were removed and all the product settings went back to defaults.

Then Imported the .cfg from Desktop, and no issues here: all my tweaks are back, even Anti-Banner URLs exclusions.

I really don't know what's the problem is in my case. Maybe I will try with the Kaspersky support.