Solved LaSuperba or some malware has taken over my computer!

Okay, i think I know what is the problem. I need one more report and something from you to check.


FarbarServiceScanner.png
Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

  • Right-click on
    FarbarServiceScanner.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Make sure all of the options are checked!
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.




cmd_icon.png
Command Prompt
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type services.msc and click OK.
  • Scroll down until you find DNS Client service.
  • Next to its name you should see Started or Stopped.
  • If it is stopped, right click and click Start.
  • Let me know if it started without problems.
 
Here's the FSS log attached.

I followed your command prompt directions and there was nothing next to the DNS Client Serivce but I right-clicked and hit start. It attempted to but gave me an error message, "Windows could not start the DNS Client service on Local Computer. Error 5: Access is denied."
 

Attachments

Okay, I have the info I need. I need one more search:


FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif
​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

Let's try with this:

FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif
​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

cmd_icon.png
Command Prompt
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type cmdc and click OK.
  • Type sfc /scannow and press Enter.
  • Restart your PC.
 
When I entered cmdc and hit ok, I got an error message: "Windows cannot find 'cmdc'. Make sure you type the name correctly, then try again."
 
Ok, after I hit enter it says "You must be an administrator running a console session in order to use the sfc utility."
 

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