malwarebytes not finding malware, issues with running scan and bluescreen
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Windows Malware Removal Help & Support
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Fiery said:
that sooo did not go well.. i copied the CFscript to ComboFix as u told me, and it tried to run.. and u said not to run it so i stopped the run and I ended up having to do system restore just to get my internet back... I don't see a ComboFix.txt so I will repeat these steps if u wish but i need to know how to stop it from running after i copy it to combofix.. it is an auto scan.. and i dont know how to stop it w/o messing things up
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Fiery said:
Sorry it took me a minute to figure out how to get IE to work again.. it did what it did earlier and wouldn't let me to connect to the internet.. I just had to disconnect from the network and reconnect this time w/o System Restore. The Log is as follows:
C:\Qoobox\Quarantine\C\ProgramData\SymUpdate.exe.vir -> C:\ProgramData\SymUpdate.exe
Not sure what this is....
I need to add I continue to try to figure out why my webcam stopped working, my daughter used it up until a few days before I requested help from malwaretips.com so I know that its not a hardware issue.. also QUICKPLAY has disappeared from my pc.. I did see that there are a cpl folders called RK_quarantine.. so maybe roguekiller is stopping me from using the webcam? can u pls go thru everything we have done and all the logs I have posted to u and see if u can find my quickplay, cyberlink and hp mediasmart apps and restore them.. I have the application and driver recovery cd here if u know how to restore these apps that came loaded on my pc. I also have dl'ed youcam and hp mediasmart webcam from hp.com.. I am not sure if there is something I am forgetting but I have tried everything I can think of to do.
Fiery
Level 1
Next instructions below: It may seem like the same but they are different.
Open up Notepad and paste the following:
Next, open notepad again and copy & paste the following:
Click File > Save as. Under Save as Type choose, All files. Under file name, type fix.reg and save it to the desktop. The icon for the file should look like this:
Right-click it and select merge. Press Yes if there is a prompt.
Open up Notepad and paste the following:
- Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
- At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
- You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
- Now use your mouse to drag CFscript.txt on top of ComboFix.exe
- Follow the prompts.
- When it finishes, a log will be produced named c:\combofix.txt
- I will ask for this log below
Next, open notepad again and copy & paste the following:
Click File > Save as. Under Save as Type choose, All files. Under file name, type fix.reg and save it to the desktop. The icon for the file should look like this:
Right-click it and select merge. Press Yes if there is a prompt.
ok thx, I understand this a little better,
...
I deleted the fix.reg.txt that I created this morning so it didn't interfere with me finding the one I am about to create.. It will take a sec after I drag CFscript to Combofix as it will have to restart so I will be back soon with the results..
...I deleted the fix.reg.txt that I created this morning so it didn't interfere with me finding the one I am about to create.. It will take a sec after I drag CFscript to Combofix as it will have to restart so I will be back soon with the results..
well it still loads the program but it is still not turning on the webcam itself...it should show I am posting some attachments and maybe you can see the problem.. I will be opening all the programs (ie: cyberlink, mediasmart, silverlight) and keep trying until u respond back.. I also found a link that states this:
Installing new webcam driver in Vista with Service Pack 1 ›
See also ›
This document pertains to HP Notebook PCs with Windows Vista
Understanding the error message
The camera preview screen may be blue or black. There may also be a message that says The webcam is being used by another program . This depends on what software is being used to access the webcam.
Installing new webcam driver in Vista with Service Pack 1
This issue should be resolved by updating your Windows Vista with Service Pack 1. Anytime you are experiences problems with your webcam, the first thing you should check is to see that you are using Vista with Service Pack 1. Service Pack 1 includes a new webcam driver that resolves many of the webcam errors.
The HP Webcam built into certain notebooks can be used to capture video motion or still images. A webcam is an input device, like a scanner, and does not do anything by itself. There is no free-standing webcam application or program. To test or use the webcam, you must use a video recording or instant messaging program. For HP notebooks with Vista, the available video recording programs are: QuickPlay or YouCam (depending on the model), and you can download the Windows Live instant message (IM) program from Microsoft.
If you install a third-party video application and that application does not display an image from the webcam, you can test the basic operation of the webcam by opening one of the video recording programs that were pre-installed on your computer. After verifying that the webcam is operational, you can configure and troubleshoot the application.
NOTE:Before attempting to resolve any webcam issues you should use Windows Update to install Microsoft Vista Service Pack 2.
Click Start , enter system in the search field, and select System from the listing.
Click Windows Update , and then when the link is displayed, click Check for updates .
------------------------
Im also trying this again now that we replaced the missing things.. until u msg me.
Installing new webcam driver in Vista with Service Pack 1 ›
See also ›
This document pertains to HP Notebook PCs with Windows Vista
Understanding the error message
The camera preview screen may be blue or black. There may also be a message that says The webcam is being used by another program . This depends on what software is being used to access the webcam.
Installing new webcam driver in Vista with Service Pack 1
This issue should be resolved by updating your Windows Vista with Service Pack 1. Anytime you are experiences problems with your webcam, the first thing you should check is to see that you are using Vista with Service Pack 1. Service Pack 1 includes a new webcam driver that resolves many of the webcam errors.
The HP Webcam built into certain notebooks can be used to capture video motion or still images. A webcam is an input device, like a scanner, and does not do anything by itself. There is no free-standing webcam application or program. To test or use the webcam, you must use a video recording or instant messaging program. For HP notebooks with Vista, the available video recording programs are: QuickPlay or YouCam (depending on the model), and you can download the Windows Live instant message (IM) program from Microsoft.
If you install a third-party video application and that application does not display an image from the webcam, you can test the basic operation of the webcam by opening one of the video recording programs that were pre-installed on your computer. After verifying that the webcam is operational, you can configure and troubleshoot the application.
NOTE:Before attempting to resolve any webcam issues you should use Windows Update to install Microsoft Vista Service Pack 2.
Click Start , enter system in the search field, and select System from the listing.
Click Windows Update , and then when the link is displayed, click Check for updates .
------------------------
Im also trying this again now that we replaced the missing things.. until u msg me.
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