Norton and Symantec built a very, very bad reputation along with McAfee awhile back because they frequently came prepackaged and it was often hard to get rid of them - they acted like a virus, essentially. Also, they seemingly used scare tactics to keep/get their customers.
Few examples/sources:
http://www.zdnet.com/blog/btl/syman...e-tactics-to-sell-full-version-products/66812
http://imgur.com/8jnh7
http://www.resourcesforlife.com/docs/item4140
Not sure if or what they changed since.
Most of the allegations are plausible and the soul reason i am saying this is simple.
Every AV company regardless of source will warn people about all kinds of things and they do that in their own way.
However you have to realize that Norton, Mcafee, Sophos are undisputed business leaders in the industry, while their market share might not be as big as other products their market share in the industry is unmatched.
So ANY bad comment that could hurt their name is a shot worth trying, as other brands have tried to chip away parts of their industrial market share, using all kinds of allegations regardless if they are true or not.
Another thing is there are some Norton and Symantec products out there that are actually clones of their older products as highlighted in the top article, these programs look exactly the same while they have been altered by hackers and such.
I have been a Symantec/Norton user for over 15 years and the company i work for is one of the biggest market leaders in the world when it comes to computer security related things, our department in the EU alone has over 15000 Client pc's over 800 Servers and a huge amount of Tablets and smart phones and its all being secured by Symantec and i can state beyond the reasonable doubt that i have NEVER EVER seen ANYTHING that would put Symantec in a bad spot and i have NEVER come across any other AV vendor (other then Symantec and Sophos) who take their business software and the service that comes with it as serious as they are doing.
We are not talking about just a few packages of 30 dollars a piece, i am talking about multi-million dollar contract and services. Or do you really think that our company does have the luxury to f*ck around considering that our clients are directly connected to us?
O boy o boy o boy, i would like to see how the Dutch, Belgium and German government is going to react if thats the case considering they are just some of our clients.
I would pay money to see my boss his face when thats happening or how fast people would lose their job, my boss after beating you down with a wet tuna and then sueing you to kingdom come would almost put a contract on your face if any of the crew would screw up like that.
If our network goes down due to malware or intrusion based things it will cost us, almost a million each hour we are offline.
That being said its true that Symantec and others are picky about downloaded and installed software and yes they do have false positives just like ANY other product, but these are being flagged as Suspicious and not as W32/Trojan (Prime example Trentmicro actually flags legit software as W32.somename trojan) Now ask your self the question is that called scareware tactic?
And i challenge anyone go to Symantec or Norton site and download any AV program you see fit, and post me screenshot that shows they have been prepacked or have been loaded with the crap some have mentioned, or better yet show me where Norton or Symantec scares you to buy their full product other then the fact you are using a trial version that is a PAID product by default, other then the warning that says you are not being protected if the Trial ends (Which EVERY paid AV will show you/notify you)
I am not a Symantec fanboy but i absolute go ballistic about these kinds of news articles.
Symantec has been sued more then 50 times since they opened shop and they WON every single lawsuit now i wonder why that is? Maybe they are right and others try to discredit them.
Or take Mcafee as a example they suffered so many lawsuits that i am even amazed they are still around...
On a technical note i want to say that it is really hard to detect all kinds of wild malware as their algorithm and source code can mimic legit software, and yes this will trigger the protection by most AV programs, (Its called rather save then sorry)
A example is: My own program got flagged by Symantec (Suspicious.5A) just because the source was UPX compressed.
Now everyone who does have software knowledge knows that UPX is the MOST used compression for Batch to EXE programs which is being used by malware creators.
And because 80% of all the UPX packed EXE are malicious they have flagged it as dangerous by default, as the new generation of UPX packed compression contain some really advanced malware and you cannot risk your system being infected.
Randsom ware is a prime example.
If Symantec is being sued for scareware, then i can name at least 15 other major brands that would have to sit in the same seat as Symantec...
But thats just me saying it.