Troubleshooting Windows 10 Many Freezes/Crashes/BSOD In The Past Few Days

[The BSOD]

My PC has been crashing a lot lately, and I want to fix that, but I'm not a professional at this. Last time my computer froze was today while playing a game of Town Of Salem on the Microsoft Edge browser. I know that you guys need a crash dump file, but I do not know how to locate it, can someone tell me so I can send it for further help? Please and thank you. Also tell me if you need anything other than the dump file. I'll try to respond as fast as possible.

 

[Ink]

Did you try Troubleshooting in Windows 10.

Control Panel method
Start > Type 'Control Panel' > Change "View by: Category" to "View by: Small Icons" > Troubleshooting > Left-side panel "View all" > Blue Screen



Windows Settings method
Start > Settings > Update & Security > Troubleshoot > Blue Screen



Click on Next to continue. Share any results.

 

[The BSOD]

I will try that as soon as I get access to my computer, I'm away from my computer right now. I should be able to report back tomorrow at about 3:30 PM - 4 PM EST. Thank you for the suggestion.

 

[vindiesel]

The problem may be incompatible graphics driver, HDD in poor condition.

 

[The BSOD]

I've had this computer with Windows 10 since Windows 10 came out, so I don't believe that is the problem.

 

[The BSOD]

I ran the Blue Screen troubleshooter, it took less than 2 mins, and stated that it couldn't identify the problem. Any other tips?

 

[The BSOD]

UPDATE: 5-10 Mins later I was on steam messaging a friend and got a blue screen. The code was KMODE_EXCEPTION_NOT_HANDLED. Usually the computer freezes than getting a blue screen, and if it does get a blue screen it doesn't show a code.

 

[LASER_oneXM]

try to post your problems with BSODs in this forum (sysnative.com):

sysnative.com: BSOD, Crashes, Kernel Debugging.
This guys has helped me out with my brand new gaming laptop some months ago: i had BSODs several times while playing games.

Here is another quite good forum for this kind of issues (bleepingcomputer.com):
bleepingcomputer.com: Windows Crashes, BSOD, and Hangs Help and Support

Both forums have a very good reputation: i'm also frequently visiting both forums.

 

[The BSOD]

I'm not gonna turn on my computer for a while until someone finds a solution, or I got to another forum as suggested and check there, as I just got another BSOD which was Driver_IRQL_Not_Less_Or_Equal, I'm guessing it has something to do with my driver, as its in the name of it.

 

[RECdevicehelper]

Hi @The BSOD

Firstly, back up any important data to an USB or External Hard drive as this is crucial to before beginning diagnosing and repair.

Secondly,

Please could you download and run CrystalDiskInfoPortable
Make sure you download standard edition portable and extract the zip. Then run it and tell us the condition of your hard drive or ssd.
Say either Good, Caution or Bad

Then after that, download and install SeaTools For Windows
Once it is installed, run the Short Drive Self Test and let us know the results. It will either say pass or fail

These steps will rule out if your hard drive is going bad.

 

[brambedkar59]

It's most likely a driver issue. Try this to see what is causing bsod.
Also uninstalling AV (fairly common to see their drivers causing issue) might be helpful, and then see how it goes.

 

[RECdevicehelper]

It's most likely a driver issue. Try this to see what is causing bsod.
Also uninstalling AV (fairly common to see their drivers causing issue) might be helpful, and then see how it goes.

Maybe, but let's rule hardware first

 

[The BSOD]

I noticed that you said to back up my data, is there a chance that my files will corrupt? Or is that something everyone has to say before diagnosing. I will download the links and say the results this afternoon.

 

[Mohan Rajan]

I'm not gonna turn on my computer for a while until someone finds a solution, or I got to another forum as suggested and check there, as I just got another BSOD which was Driver_IRQL_Not_Less_Or_Equal, I'm guessing it has something to do with my driver, as its in the name of it.

I had a few issues with BSOD while viewing movies.
I installed an app called Drivermax and it said that sound driver was out of date.
updated the driver and have not had any problem since.
also try an app called whocrashed.

 

[The BSOD]

Good news, my computer stayed on long enough for me to download whocrashed and analyse. The BSOD that was KMODE_EXCEPTION_NOT_HANDELED was apparently caused by the "following module: wof.sys (Wof+0x2EEDE)" The file path is C:\WINDOWS\system32\drivers\wof.sys. But I'm afraid about the bug check description... I'll skip a line down to say what I'm afraid about. "Possibly this problem is caused by another driver on your system that cannot be identified at this time." I'm not sure if that is useful to you guys though.

 

[RECdevicehelper]

Good news, my computer stayed on long enough for me to download whocrashed and analyse. The BSOD that was KMODE_EXCEPTION_NOT_HANDELED was apparently caused by the "following module: wof.sys (Wof+0x2EEDE)" The file path is C:\WINDOWS\system32\drivers\wof.sys. But I'm afraid about the bug check description... I'll skip a line down to say what I'm afraid about. "Possibly this problem is caused by another driver on your system that cannot be identified at this time." I'm not sure if that is useful to you guys though.

Please could you try my suggestion.

 

[mekelek]

Good news, my computer stayed on long enough for me to download whocrashed and analyse. The BSOD that was KMODE_EXCEPTION_NOT_HANDELED was apparently caused by the "following module: wof.sys (Wof+0x2EEDE)" The file path is C:\WINDOWS\system32\drivers\wof.sys. But I'm afraid about the bug check description... I'll skip a line down to say what I'm afraid about. "Possibly this problem is caused by another driver on your system that cannot be identified at this time." I'm not sure if that is useful to you guys though.

turn on Safe mode in msconfig and restart your PC, it will not load any drivers except essentials.
then maybe you can troubleshoot better

 

[The BSOD]

I'll try the links you sent me, but while turning on my of, it got to the Windows logo and went loading, then the pc shut off, I'm on now trying to download it, but is that a bad sign?

 

[The BSOD]

Do I run DiskInfo 32 or 64?

 

[The BSOD]

I ran 64, Tempurature is 43 C and Health Status is caution, looks bad, also down below, with the ID:5 and Attribute Name:Reallocated Sectors Count, there's a yellow circle at the side. All the others are blue. I'm trying the other link now. @RECdevicehelper