Advice Request Windows show no antivirus is active, although my BTS (Bitdefender) is active and running.

[peter1111]

Hi, guys. My windows defender says there is no anti-virus protection on my pc, but I got Bitdefender active. Anyone know why?

 

[FireHammer]

Hi @peterfat111, I have no clue, but I am sure that somebody with more technical knowledge will assist you, have a nice day just the same.

 

[The_King]

Hi, guys. My windows defender says there is no anti-virus protection on my pc, but I got Bitdefender active. Anyone know why?

Try turning Real time Protection or BitDefender Shield off and then back on again under advanced settings.

 

[Divine_Barakah]

Try checking for updates and then restart the system.

 

[Ink]

Try Step 3.

https://www.bitdefender.com/consumer/support/answer/9329/

Most of the times, when Security Center reports Bitdefender Antivirus and/or Firewall are turned off, it is just a display issue. In other words, while Bitdefender is working properly protecting your PC the status displayed in Action Center is showing otherwise not being able to check the real status.

 

[The_King]

Try Step 3.

https://www.bitdefender.com/consumer/support/answer/9329/

Was about to post the same link.

 

[peter1111]

Try Step 3.

https://www.bitdefender.com/consumer/support/answer/9329/

http://Also, windows security cente...enter service is off, but I am sure it is on.

 

[peter1111]

Try Step 3.

https://www.bitdefender.com/consumer/support/answer/9329/

Also, windows security is telling that windows security service is off, but it is on(I checked ). Anyone know why?

 

[The_King]

Also, windows security is telling that windows security service is off, but it is on(I checked ). Anyone know why?

Have you followed all these steps?

Spoiler

3. Furthermore, follow the steps below to refresh Windows Security Center checking list

a) Open an elevated command prompt as follows

Click the Windows Start menu from the bottom left corner and type in cmd.exe

Right click on on the Command Prompt search result, and then choose Run as administrator.

b) In the command prompt window type the command below and press Enter

winmgmt /verifyrepository

c) You will get either one of these results:

WMI repository is consistent – no problems detected >> go to step f)

WMI repository is inconsistent – problems detected >> go to step d)

d) To rebuild the repository type the command below and hit Enter

winmgmt /salvagerepository

e) You will receive one of the results below

WMI repository is consistent – no problems detected >> go to step f)

WMIrepository salvage failed – failed to rebuild WMI repository. Try repeating step d) again.

WMIrepository has been salvaged – WMI repository has been successfully rebuilt. >> go to step g)

f) Reset the repository to its initial state using the command below and hit Enter

winmgmt /resetrepository

g) Now reboot the PC and check if the issue reoccurs

 

[peter1111]

Have you followed all these steps?

Spoiler

3. Furthermore, follow the steps below to refresh Windows Security Center checking list

a) Open an elevated command prompt as follows

Click the Windows Start menu from the bottom left corner and type in cmd.exe

Right click on on the Command Prompt search result, and then choose Run as administrator.

b) In the command prompt window type the command below and press Enter

winmgmt /verifyrepository

c) You will get either one of these results:

WMI repository is consistent – no problems detected >> go to step f)

WMI repository is inconsistent – problems detected >> go to step d)

d) To rebuild the repository type the command below and hit Enter

winmgmt /salvagerepository

e) You will receive one of the results below

WMI repository is consistent – no problems detected >> go to step f)

WMIrepository salvage failed – failed to rebuild WMI repository. Try repeating step d) again.

WMIrepository has been salvaged – WMI repository has been successfully rebuilt. >> go to step g)

f) Reset the repository to its initial state using the command below and hit Enter

winmgmt /resetrepository

g) Now reboot the PC and check if the issue reoccurs

yes after a reboot still windows security tells me that the service is not enabled so I followed this video
I didn't restart yet, if this is not correct then I will just go change it back. Anyone sees something wrong ?

 

[catjc]

Try this https://www.bitdefender.com/consumer/support/answer/13429/