Troubleshoot My PC is completely insane! Help please :(

[Rui]

Briefly explain your current issue(s)

Several blue screens. Proper boots but my desktop only shows up for 3 minutes

Steps taken to resolve, but have been unsuccessful

I tried to install Windows 10 from scratch, but I don't have a pen, I will buy it tomorrow

Hi buddys!

I don't want to bother but something serious is happening with my machine.

Since yesterdy night my PC was shuting down several times, right after the desktop image appeared.
I did system restore and it worked until I left my house to college, earlier in the morning. I update my pc and turned it off...

When I came back home, I turned on my PC and the old mighty blue screens were back on track...

My Pc only worked for 5 minutos each time...

Then, I thought I could install W 10 from scratch just to eliminate all kinds of problems, but I didn't succedeed since I only had 2 DVD'S and none of them worked properly.

Can you help me to put my PC back on top like it used to be?

Honestly, I don't what the hell happend... Because now seems ok, but I know it's not...

 

[frogboy]

"However, today morning I updated using Driver Booster." No, no, no, no NO !!! Do not use IOBIT software ! These Chinese guys have been written many... And for drivers rule number one: if it works, do not touch it - if you're not 100% sure !!! Potential improvements in no way compensate for real trouble!

Agreed 100% with this.

 

[Rui]

It happend again...
Let's try another system restore... :-(

 

[Solarquest]

Could you start your laptop in safe mode?
Was it stable?
What processor and video card do you have? Intel, Amd?Nvidia, Ati?

 

[Ink]

You cannot perform a clean installation of Windows 10, unless you have purchase a new license from Microsoft. Going from Windows 8, you first need to Upgrade to Windows 8.1, and then the Windows 10 Upgrade. After that, you can clean install Windows 10. But for now, Windows 10 may not solve the issue.

I'm unsure where and who is helping you at the moment, but have you tried a Clean Boot in Windows 8? A clean boot is different from safe mode. See how (Learn How To Clean Boot into Windows, for Troubleshooting and Software Conflicts)

If you have your Windows 8 product key, you may be able to download Windows 8 or Windows 8.1. See how (Upgrade Windows with only a product key - Windows Help)

@Rui I have 4 questions; are you using Windows 8 or 8.1, 32-bit or 64-bit, what make and model is your laptop, is it brand new, or second-hand?

 

[Rui]

You cannot perform a clean installation of Windows 10, unless you have purchase a new license from Microsoft. Going from Windows 8, you first need to Upgrade to Windows 8.1, and then the Windows 10 Upgrade. After that, you can clean install Windows 10. But for now, Windows 10 may not solve the issue.

I'm unsure where and who is helping you at the moment, but have you tried a Clean Boot in Windows 8? A clean boot is different from safe mode. See how (Learn How To Clean Boot into Windows, for Troubleshooting and Software Conflicts)

If you have your Windows 8 product key, you may be able to download Windows 8 or Windows 8.1. See how (Upgrade Windows with only a product key - Windows Help)

@Rui I have 4 questions; are you using Windows 8 or 8.1, 32-bit or 64-bit, what make and model is your laptop, is it brand new, or second-hand?

Windows 8.1
64-bit
Toshiba satélite L50-A-1CU
I bought it last year.

Windows software came it by default.
I took the laptop 3 months ago to the stpre where I bought it and they installed me again because no Windows CD came in package. Só, I can't install by my self.

I managr to switch on the laptop and I ran BSV.
It gave 1 crash:
" 100215-58921-01.DMP"
Caused by the driver " watchdogs.sys"

Is it normal gaving it only one error?
Because not only was watchdogs terror, but also "kernel".
But if i can solve this first, that'd be great.
Thanks in advance, you're awesome.

 

[Rui]

What should ido do?

Sorry, i',m really concerned.

 

[Solarquest]

Did you try to boot in safe-clean mode? Do you still have the issue?
5 Ways To Boot Into Safe Mode In Windows 8.1 as asked before or http://malwaretips.com/threads/lear...oubleshooting-and-software-conflicts.51244/as suggested by Huracan.

 

[Rui]

Yes. I don't know how but my laptop is making an effort and didn't shut down.
However, i ran blue screen viewer* and gave me one error:

100215-58921-01.dmp
Watchdogs.sys

 

[frogboy]

Have you done system file check sfc/scannow ?

 

[Solarquest]

I would let it run a little bit, start some programs and see if you get a blue screen.
Then I would download process explorer from
https://download.sysinternals.com/files/ProcessExplorer.zip
and run as administrator the .exe in the zip file you downloaded.
Activate under option scan with Virustotal and submit unknown files.
Then I would check if something suspect / malicious is detected.
If yes, then check the malware removal assistance in this forum.
If not, I would run as admin sfc / scannow
Then I would check under www.amd.com and or www.intel.com for the driver update utility and run it to update chipset and video driver....

 

[Alexc]

Might be a rootkit,try running GMER or Avast AswMBR or Kaspersky TDSSKiller
or even RogueKiller.I used these successfuly on many computers to clean rootkits

GMER - Rootkit Detector and Remover
TDSSKiller
aswMBR
RogueKiller download

 

[Exterminator]

Did you change your Windows update options so they do not install automatically and then see if you can figure out if it is a certain Windows update that is causing this.More than likely it is a driver update.
As I said in the previous post update your drivers from the manufacturer and not driver booster

 

[Cch123]

Can you upload your crash dump file (100215-58921-01.dmp)? We will be able to check what exactly has happened in that way.

 

[vindiesel]

Hello fellow photo of blue screen?

 

[jamescv7]

Well dumps should be clearly store on your system32 upon error state shown unless you clean them like CCleaner as assigned per default on cleaning process. However it seems a problematic hardware may cause them which better replace them because from my experience there something an aging parts that needs to be consult + as the screenshots shown to be empty in dump.

 

[Rui]

Now it gave me this error:

100615-113125-01.dmp ~
06/10/2015 19:48:19 0x00000133 00000000`00000000 00000000`00000501 00000000`00000500 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+14f9a0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.17936 (winblue_ltsb.150715-0840) x64 ntoskrnl.exe+14f9a0 C:\Windows\MiniDump\100615-113125-01.dmp 8 15 9600 266 352 06/10/2015 20:26:43

I can't upload the file because it "doesn't have the allowed extension"

PS: I verified my disk (finally i can switch on the laptop) and gave zero errors, although i still have the error that i mentioned above...

 

[vindiesel]

Now it gave me this error:

100615-113125-01.dmp ~
06/10/2015 19:48:19 0x00000133 00000000`00000000 00000000`00000501 00000000`00000500 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+14f9a0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.17936 (winblue_ltsb.150715-0840) x64 ntoskrnl.exe+14f9a0 C:\Windows\MiniDump\100615-113125-01.dmp 8 15 9600 266 352 06/10/2015 20:26:43

I can't upload the file because it "doesn't have the allowed extension"

PS: I verified my disk (finally i can switch on the laptop) and gave zero errors, although i still have the error that i mentioned above...

Possible cause

Error 0x00000133-DPC_WATCHDOG_VIOLATION is caused due to faulty or corrupted driver. This code is mainly used by the windows and the other windows companionable software and driver vendors. These error code is commonly used to identify the error caused by the vendors. Technical description and numeric error number is present in 0x00000133-DPC_WATCHDOG_VIOLATION error code. The instruction where it loaded at the time of the error is the address of the memory locations of additional hexadecimal code.

 

[Rui]

Another BSOD:
Critical structure corruption

PS: I restored the system before I updated my drivers with Driver Booster. Therefore I have "old drivers"

 

[Solarquest]

Is it running stable now?

 

[Solarquest]

Just as a quick scan/check, did you download process explorer from
https://download.sysinternals.com/files/ProcessExplorer.zip
and run as administrator the .exe in the zip file you downloaded?
Activate under option scan with Virustotal and submit unknown files.
Did you check if something suspect / malicious is detected?