Troubleshoot Windows 10 pro with intel i5 10gen takes like 1 min to shutdown

peterfat11

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peterfat11

Level 11
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Mar 25, 2021
515
Can you tell us your PC specs?

Also please make a thread -----> Computer Specifications
what system specs? Here is a few genral ones

Overall
General
Operating System Microsoft Windows 10 Pro
Central Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
User Name peter
Graphics
Video Adapter Intel(R) UHD Graphics
Video Memory 1.0 GB
Screen Resolution 1920 x 1080
Storage
Total Memory 7.8 GB
Free Memory 2.5 GB
Total Hard disk 1049.7 GB
Free Hard disk 925.4 GB
I/O
Mouse Synaptics PrecisionTouchpad Filter Driver
Keyboard HID Keyboard Device

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Operating System
Computer System
Computer Name Envy-17
User Name Peter
Organization N/A
Operating System
OS Name Microsoft Windows 10 Pro
OS Version 10.0.19042
Product ID
System Up Time 2021-04-22 8:37:31 AM
Internet Explorer Version 11.789.19041.0
Microsoft DirectX Version DirectX 12
OpenGL Version 10.0.19041.928 (WinBuild.160101.0800)
Registry
Maximum Size 4095 MB
Current Size 174 MB
Status OK

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Processor & Motherboard
Central Processor
CPU Name Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
Number of logical processors 8
Code Name N/A
Manufacturer GenuineIntel
Current Clock Speed 991 Mhz
Max Clock Speed 1190 Mhz
Voltage 0.6V
External Clock 100 Mhz
Serial Number BFEBFBFF000706E5
CPU ID Intel64 Family 6 Model 126 Stepping 5
Socket Designation U3E1
L1 Cache 192 KB
L1 Cache 128 KB
L2 Cache 2048 KB
L3 Cache 6144 KB
Motherboard
Model 875C
Manufacturer HP
Serial Number PJUAEK21WDTE0J
BIOS Name F12
BIOS Vendor Insyde
SMBIOS Version F12
BIOS Date 2020-11-10
BIOS Features
PCI is supported Yes
BIOS is Upgradable (Flash) Yes
BIOS shadowing is allowed Yes
Boot from CD is supported Yes
Selectable Boot is supported Yes
EDD (Enhanced Disk Drive) Specification is supported Yes
Int 13h - Japanese Floppy for NEC 9800 1.2mb (3.5, 1k Bytes/Sector, 360 RPM) is supported Yes
Int 13h - Japanese Floppy for Toshiba 1.2mb (3.5, 360 RPM) is supported Yes
Int 13h - 5.25 / 360 KB Floppy Services are supported Yes
Int 13h - 5.25 /1.2MB Floppy Services are supported Yes
Int 13h - 3.5 / 720 KB Floppy Services are supported Yes
Int 13h - 3.5 / 2.88 MB Floppy Services are supported Yes
Int 9h, 8042 Keyboard services are supported Yes
Int 10h, CGA/Mono Video Services are supported Yes
ACPI supported Yes
USB Legacy is supported Yes

Top

Memory Device
Memory Resource
Total Memory 7.8 GB
Used Memory 5.3 GB
Free Memory 2.5 GB
Memory Usage 67%
Physical Memory
Memory Bank BANK 0
Description Physical Memory 0
Device Locator Bottom - Slot 1 (left)
Capacity 4.0 GB
Speed 3200 Mhz
Manufacturer Micron
Data Width 64 bit
Memory Type Unknown
Form Factor SODIMM
Physical Memory
Memory Bank BANK 2
Description Physical Memory 1
Device Locator Bottom - Slot 2 (right)
Capacity 4.0 GB
Speed 3200 Mhz
Manufacturer Micron
Data Width 64 bit
Memory Type Unknown
Form Factor SODIMM
 
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CyberTech

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Nov 10, 2017
3,250
what system specs? Here is a few genral ones

Overall
General
Operating System Microsoft Windows 10 Pro
Central Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
User Name peter
Graphics
Video Adapter Intel(R) UHD Graphics
Video Memory 1.0 GB
Screen Resolution 1920 x 1080
Storage
Total Memory 7.8 GB
Free Memory 2.5 GB
Total Hard disk 1049.7 GB
Free Hard disk 925.4 GB
I/O
Mouse Synaptics PrecisionTouchpad Filter Driver
Keyboard HID Keyboard Device

Top

Operating System
Computer System
Computer Name Envy-17
User Name Peter
Organization N/A
Operating System
OS Name Microsoft Windows 10 Pro
OS Version 10.0.19042
Product ID 00330-80000-00000-AA651
System Up Time 2021-04-22 8:37:31 AM
Internet Explorer Version 11.789.19041.0
Microsoft DirectX Version DirectX 12
OpenGL Version 10.0.19041.928 (WinBuild.160101.0800)
Registry
Maximum Size 4095 MB
Current Size 174 MB
Status OK

Top

Processor & Motherboard
Central Processor
CPU Name Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz
Number of logical processors 8
Code Name N/A
Manufacturer GenuineIntel
Current Clock Speed 991 Mhz
Max Clock Speed 1190 Mhz
Voltage 0.6V
External Clock 100 Mhz
Serial Number BFEBFBFF000706E5
CPU ID Intel64 Family 6 Model 126 Stepping 5
Socket Designation U3E1
L1 Cache 192 KB
L1 Cache 128 KB
L2 Cache 2048 KB
L3 Cache 6144 KB
Motherboard
Model 875C
Manufacturer HP
Serial Number PJUAEK21WDTE0J
BIOS Name F12
BIOS Vendor Insyde
SMBIOS Version F12
BIOS Date 2020-11-10
BIOS Features
PCI is supported Yes
BIOS is Upgradable (Flash) Yes
BIOS shadowing is allowed Yes
Boot from CD is supported Yes
Selectable Boot is supported Yes
EDD (Enhanced Disk Drive) Specification is supported Yes
Int 13h - Japanese Floppy for NEC 9800 1.2mb (3.5, 1k Bytes/Sector, 360 RPM) is supported Yes
Int 13h - Japanese Floppy for Toshiba 1.2mb (3.5, 360 RPM) is supported Yes
Int 13h - 5.25 / 360 KB Floppy Services are supported Yes
Int 13h - 5.25 /1.2MB Floppy Services are supported Yes
Int 13h - 3.5 / 720 KB Floppy Services are supported Yes
Int 13h - 3.5 / 2.88 MB Floppy Services are supported Yes
Int 9h, 8042 Keyboard services are supported Yes
Int 10h, CGA/Mono Video Services are supported Yes
ACPI supported Yes
USB Legacy is supported Yes

Top

Memory Device
Memory Resource
Total Memory 7.8 GB
Used Memory 5.3 GB
Free Memory 2.5 GB
Memory Usage 67%
Physical Memory
Memory Bank BANK 0
Description Physical Memory 0
Device Locator Bottom - Slot 1 (left)
Capacity 4.0 GB
Speed 3200 Mhz
Manufacturer Micron
Data Width 64 bit
Memory Type Unknown
Form Factor SODIMM
Physical Memory
Memory Bank BANK 2
Description Physical Memory 1
Device Locator Bottom - Slot 2 (right)
Capacity 4.0 GB
Speed 3200 Mhz
Manufacturer Micron
Data Width 64 bit
Memory Type Unknown
Form Factor SODIMM

Laptop right? i guess, HDD or SSD?
 
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peterfat11

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Laptop right? i guess, HDD or SSD?
128 C:ssd 1T D: hhd

128 C:ssd 1T D: hhd
yea laptop, hp envy 17

Please hide sensitive information like Windows product ID.

Which AV do you have? In the latest Windows releases I noticed any 3rd party AV causes boot up and shutdown times to increase compared with Defender
1619123671921.png

deleted the id
 
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CyberTech

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Nov 10, 2017
3,250
tried disabling its protection, and drivers are all up up date(both windows and thisView attachment 257229

Not disable it, try uninstall it then restart it and see what happens.

Task manager > Startup disable some apps are high.

edit: go to start menu type "Run'' then type ''%temp%'' the folder show up so delete all of them...
 
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peterfat11

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Not disable it, try uninstall it then restart it and see what happens.

Task manager > Startup disable some apps are high.

edit: go to start menu type "Run'' then type ''%temp%'' the folder show up so delete all of them...
deleted all Bitdefender, deleted the things in temp, and leave only windows defender and some system apps. After restart it feels faster, thanks.
 
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Templarware

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Mar 13, 2021
417
tried disabling its protection, and drivers are all up up date(both windows and thisView attachment 257229
You've updated drivers through a software like Driver Booster? You may have a wrong driver installed. Those programs are trash, they will only make a mess in your system.
How hard is it to go you your motherboard's page, download and install drivers/utilities?
 
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peterfat11

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Mar 25, 2021
515
You've updated drivers through a software like Driver Booster? You may have a wrong driver installed. Those programs are trash, they will only make a mess in your system.
How hard is it to go you your motherboard's page, download and install drivers/utilities?
well... I mean search it up, I found a lot of peoples saying it is safe, so I used it. Also, it got so build in troubleshooters that helped me out a lot, and I normally install drives using device manger(auto update for DB is not enabled) I check what I am downloading, so I think the problem is not drivers.
 
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show-Zi

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Jan 28, 2018
2,463
But why does BT cause so much delay?
They may be doing their final patrol within the limited time just before the store closes.;):coffee:

I was guessing the possibility of some kind of utility software such as a function to automatically delete the history at shutdown. I used to use it before, but the shutdown time is considerably extended.
 
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Freud2004

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Jun 26, 2020
440
But why does BT cause so much delay?

Probably not BT, what you have on the startup? Some program its delaying the shutdown, some time ago I have a similar problem rainmeter delay the shutdown of the laptop. Its probably one program that is causing a delay, can be anything even a program to control RGB from a mouse or keyboard.

You can remove every program of startup, when boot to windows, don't start anything, shutdown and see if the behavior disappear.

1619135189535.png
 
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