Remove Chrome_Options Malware [Virus Removal Guide]

The Chrome_Options folder is part of a malicious program that installs other unwanted programs, PUPs, adware, and browser extension onto the computer.

What is the Chrome_Options folder?

Chrome_Options is part of a malicious program that installs various chrome extensions and installs a proxy server, which your computer is then configured to use. This allows the Chrome_Options package to redirect visitors to various sites, monitor web traffic, and inject javascript into web pages that people visit.

This program is known to be distributed by pretending to be browser updates that do not actually install any browser update.
When Chrome_Options is installed, it waits until an Internet connection becomes available to connect to a remote server or website in order to download additional malicious programs onto the infected computer. This Trojan may install adware, Trojans, rootkits, and other types of malware.

How did Chrome_Options malware get on my computer?

Chrome_Options is installed by the users, whether that is knowingly or not. Often, this type of program is offered through advertisements, cracks for games, or bundled with other software, leaving the user puzzled about where this software came from.
Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed Chrome_Options without your knowledge.

You should always pay attention when installing software because often, a software installer includes optional installs. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

To remove the Chrome_Options malware and check your computer for other malicious programs, please use the free malware removal guide below.

Removal Instructions for Chrome_Options Malware

The below Chrome_Options removal instructions are for Windows users, however, we also have an Android Guide and a Mac Guide which should help clean up your device.

This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.

To remove Chrome_Options Folder from Windows, follow these steps:

STEP 1: Use Rkill to terminate malicious processes
STEP 2: Uninstall malicious programs from your computer
STEP 3: Remove malicious browser policies from Windows
STEP 4: Remove malicious files and folders from Windows
STEP 5: Reset your browser settings to their defaults
STEP 6: Use Malwarebytes to remove trojans and browser hijackers
STEP 7: Use HitmanPro to scan your computer for rootkits and other malware
STEP 8: Use AdwCleaner to remove adware and malicious browser policies

STEP 1: Use Rkill to terminate malicious processes

In this first step, we will download and run Rkill to terminate malicious processes that may be running on your computer.

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections. When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies that stop us from using certain tools.

Download Rkill.

You can download RKill to your computer from the below link. When at the download page, click on the Download Now button labeled iExplore.exe. We are downloading a renamed version of Rkill (iExplore.exe) because some malware will not allow processes to run unless they have a certain filename.

RKillStops malware processes so other tools can run
Download RKillOpens the BleepingComputer download page in a new tab.
Run RKill.

After downloading, double-click the iExplore.exe icon to kill malicious processes. In most cases, downloaded files are saved to the Downloads folder.
The program may take some time to search for and end various malware programs.

When it is finished, the black window will close automatically and a log file will open. Do not restart your computer. Proceed to the next step in this guide.

STEP 2: Uninstall malicious programs from your computer

In this second step, we will manually check if any unknown or malicious programs are installed on the computer. Sometimes adware and browser hijackers can have a usable Uninstall entry that can be used to remove them.

Windows 11Windows 10Windows 8Windows 7

Open the Settings app

Press Windows + I on your keyboard to open Settings. Alternatively, right-click the Start button and select “Settings” from the menu.
Go to “Apps & Features”

In the Settings window, click “Apps” in the sidebar, then select “Apps & Features“.
Find and uninstall the malicious program

Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
When you find the malicious program, click the three dots next to it and select “Uninstall“.

Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall

Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

Open the Settings app

Press Windows + I on your keyboard to open Settings. Alternatively, click the Start button on the taskbar and select “Settings” (the gear icon).
Click on “Apps”

In the “Windows Settings” window, click “Apps“. The “Apps & Features” section should open by default — if it doesn’t, select it from the list on the left.
Find and uninstall the malicious program

Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
When you find the malicious program, click on it and select “Uninstall“.

Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall

Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

Open “Programs and Features”

Right-click the Start button in the taskbar, then select “Programs and Features“. This takes you straight to the list of installed programs.
Find and uninstall the malicious program

Scroll through the list of installed programs and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Click to highlight it, then click the “Uninstall” button.

Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall

Confirm by clicking Yes in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

Open the Control Panel

Click the “Start” button, then click “Control Panel“.
Click on “Uninstall a Program”

In the Control Panel, click “Uninstall a Program” under the Programs category.
Find and uninstall the malicious program

Scroll through the list of installed programs and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Click to highlight it, then click the “Uninstall” button.

Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall

Confirm by clicking Yes in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

Is a stubborn program refusing to uninstall? Use Revo Uninstaller to force-remove it completely, including leftover files and registry entries.

With the malicious programs removed, you’re ready for the next step in this guide.

STEP 3: Remove malicious browser policies from Windows

In this third step, we will download the Chrome Policy Remover file (credits to Stefan Van Damme) and remove the malicious browser policies. .

Download the Chrome Policy Remover

Click the button below to download the Chrome Policy Remover for Windows — a small batch script that automatically removes the malicious policies that malware uses to lock your Chrome settings.

Chrome Policy RemoverFree script that removes the policies malware adds to Chrome
Download Chrome Policy RemoverDownloads the delete_chrome_policies file from the developer’s site.

Seeing a security warning? That’s expected — browsers and Windows flag all batch (.bat) files as a precaution, regardless of what they do. The Chrome Policy Remover is a trusted, widely used tool; click “Keep” to proceed with the download.
Run the file as administrator

Right-click the “delete_chrome_policies.bat” file (usually in your Downloads folder) and select Run as administrator. Administrator rights are required because Chrome policies are stored in protected system settings — without them, the tool can’t remove the policies.
Confirm and let the script finish

Windows will ask for confirmation before allowing the script to make changes — click “Yes” (or “Run“, depending on your Windows version). A Command Prompt window will open and the script will remove the policies automatically; this only takes a few seconds. When it’s done, close the window.

With the malicious policies removed, Chrome’s settings are unlocked again. In the next step, we’ll reset the browser to its defaults.

STEP 4: Remove malicious files and folders from Windows

In this fourth step, we will manually search and remove malicious scheduled tasks and folders on your computer.

1. Delete Malicious Scheduled Tasks

This infection often creates a scheduled task in the Windows Task Scheduler that reinstalls the malware every few minutes after you delete it. That’s why the redirects keep coming back even after a cleanup — until this task is removed, the infection will keep restoring itself.

Type “Task Scheduler” in the Windows search bar and open the app, as shown below.
Alternatively, press Windows + R, type “taskschd.msc“, and press Enter.
In the Task Scheduler window, click Task Scheduler Library in the left pane.
Look through the list for the malicious scheduled task. It often imitates a legitimate name (e.g. Chrome_Policy, Chrome_Bookmarks, Chrome_Folder) or has a random string of characters as its name. A useful check: click a task and look at the Actions tab — if it runs a file from the AppData folder, it’s almost certainly malicious. Right-click the task and select “Delete“.

2. Delete Malicious Files from the AppData\Roaming Folder

Next, we’ll delete the malicious files the infection stores in the AppData\Roaming folder.

Press Windows + R to open the Run app (or type “Run” in the Windows search bar).
In the Run box, type “%AppData%” and click OK. Windows will open the Roaming folder directly.
Look for and delete any unknown folders with names like Default, Chrome32, Energy, Bloom, or Travel. The exact names on your computer may differ, but the pattern is the same: short, generic-sounding names that don’t match any program you’ve installed.
Be careful: only delete folders you’re confident don’t belong to a real program. Legitimate apps (Adobe, Spotify, Discord, etc.) also store their data here. If you’re unsure about a folder, search its name online first — or skip it; the automated scanners later in this guide will catch what you miss.

3. Delete Malicious Files from the AppData\Local Folder

Now we’ll do the same in the AppData\Local folder, and also remove the malicious Chrome extension the infection installed.

Press Windows + R to open the Run app (or type “Run” in the Windows search bar).
In the Run box, type “%localappdata%” and click OK. Windows will open the AppData\Local folder directly.
Look for and delete the Default, WindowsApp, and ServiceApp folders, if present. (The same caution applies — when in doubt, look the name up before deleting.)

Next, open the Google folder and navigate to Google > Chrome > User Data > Default (or Profile) > Extensions. Inside the Extensions folder, find and delete the malicious extension’s folder — it will have a long, random-looking name. If you’re not sure which one it is, you can check each folder’s contents, or compare the names against the extensions visible at chrome://extensions in Chrome.

Important: inside User Data, the folder named “Default” is your legitimate Chrome profile — do not delete it. Only delete the individual extension folder inside Extensions.

4. Fix the Hijacked Chrome Shortcut

This malware often modifies your Chrome shortcut so that every time you open the browser, the malicious extension loads with it. Here’s how to clean the shortcut:

Right-click the Google Chrome shortcut on your desktop or Start Menu and select “Properties“.
On the Shortcut tab, check the “Target” field. It should end with chrome.exe” and nothing more. Delete any extra text appended after it — especially anything referencing the AppData folder, such as:
–load-extension=C:\Users\%USERNAME%\AppData\Local\Default
Click OK to save the changes.
Open Chrome from the shortcut as usual — the malicious extension should no longer load at startup.

Tip: if you’d rather not edit the Target field, there’s an easier fix — right-click the shortcut, select “Open File Location“, then drag chrome.exe to your taskbar to create a fresh, clean shortcut. Delete the old one.

With the malicious tasks, folders, and shortcut modifications removed, we can continue with the next step of this guide.

STEP 5: Reset your browser settings to their defaults

In this step, we will remove spam notifications, malicious extensions, and change to default any settings that might have been changed by malware.
Please note that this method will remove all extensions, toolbars, and other customizations but will leave your bookmarks and favorites intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.

ChromeFirefoxMicrosoft EdgeInternet Explorer

Reset Chrome for Windows to default settings

We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

Open the Chrome menu
Open Google Chrome and click the three-dot (⋮) icon in the top-right corner.
Open Chrome Settings
Select Settings from the Chrome menu.
Select “Reset settings”
Look at the menu on the left side of the Settings page. Scroll down and click Reset settings.
Restore Chrome’s original settings
Click Restore settings to their original defaults.
Confirm the Chrome reset
A confirmation window will appear. Click Reset settings.
This will:
- Restore the default search engine, homepage, and new tab page
- Reset startup pages and pinned tabs
- Disable installed extensions
- Clear temporary cookies and website data
Don’t worry: Chrome will not delete your bookmarks, browsing history, or saved passwords.
Restart Chrome and perform a test search. If your searches now open normally in Google, you can stop here.
If searches are still redirected through shady domains complete the additional step below.
Remove persistent search hijacker data
Only complete this step if the redirect continues after resetting Chrome.
Some browser hijackers hide inside Chrome’s local search-engine database. A standard Chrome reset may not remove this database, which is why searches can continue to pass through shady sites.
The following procedure creates a backup of the affected database and allows Chrome to build a new, clean version. This is safer and less disruptive than deleting the entire Chrome profile.
First, prevent Chrome Sync from restoring the hijacked settings:
1. Open a new Chrome tab.
2. Copy the following address, paste it into Chrome’s address bar, and press Enter:
```
chrome://settings/syncSetup/advanced
```
3. Under Manage what you sync, select Customize sync.
4. Turn off Settings and Extensions.
5. You can leave Bookmarks and Passwords enabled so your important data remains synchronized.
Note: Some newer Chrome versions may automatically redirect this address to the Google Account settings page. If that happens, locate the list of synchronized Chrome data and turn off Settings and Extensions there.
Now save anything you are working on and close every Chrome window.
Run the cleanup command:
1. Press the Windows key on your keyboard.
2. Type PowerShell.
3. Open Windows PowerShell. Administrator access is not required.
4. Copy the entire command shown below.
5. Right-click inside the PowerShell window to paste the command, then press Enter.
6. If Windows warns you about pasting multiple lines, select the option to continue.
```
$stamp = Get-Date -Format "yyyyMMdd-HHmmss"

Get-Process chrome -ErrorAction SilentlyContinue |
 Stop-Process -Force

$root = "$env:LOCALAPPDATA\Google\Chrome\User Data"

if (Test-Path $root) {
 $profiles = Get-ChildItem $root -Directory |
 Where-Object {
 $_.Name -eq "Default" -or
 $_.Name -match "^Profile \d+$"
 }

 foreach ($profile in $profiles) {
 foreach ($name in @(
 "Web Data",
 "Web Data-journal",
 "Web Data-wal",
 "Web Data-shm"
 )) {
 $file = Join-Path $profile.FullName $name

 if (Test-Path $file) {
 $backup = "$file.search-hijacker-backup-$stamp"
 Move-Item -LiteralPath $file -Destination $backup
 Write-Host "Backup created: $backup"
 }
 }
 }
}

Write-Host ""
Write-Host "Chrome search data has been cleaned."
Write-Host "You can now reopen Chrome."
```
Wait until PowerShell displays the following message:
```
Chrome search data has been cleaned.
You can now reopen Chrome.
```
Close PowerShell and reopen Google Chrome. Chrome will automatically create a clean search database for every local profile.
Next, copy the following address, paste it into Chrome’s address bar, and press Enter:
```
chrome://settings/searchEngines
```
Make sure Google is selected as the default search engine. Test several searches from the address bar and confirm that they no longer pass through shady search engines.
Your important Chrome data is protected: the PowerShell cleanup does not remove bookmarks, saved passwords, browsing history, cookies, or installed extensions. However, it may reset locally stored Autofill addresses and form suggestions.
The original search database is not deleted. PowerShell renames it and adds search-hijacker-backup to its filename so it can be recovered if necessary.
Keep Settings and Extensions synchronization disabled while testing Chrome. Do not enable every extension at once. Enable only the extensions you recognize, one at a time, and test Chrome after each one.
If the redirect returns after enabling a particular extension, remove that extension immediately.

Reset Firefox for Windows to default settings

We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

Open the Firefox menu and click “Help”

Click the three horizontal lines in the top-right corner of Firefox to open the main menu, then select “Help“.
Click “More troubleshooting information”

In the Help menu, click “More troubleshooting information“.
Click “Refresh Firefox”

On the “Troubleshooting Information” page, click the “Refresh Firefox” button in the top-right area of the page.
Confirm the refresh

In the confirmation window, click “Refresh Firefox” again. This removes extensions, themes, and customized settings — the usual hiding places for browser hijackers — while keeping your bookmarks, history, and saved passwords safe.
Click “Finish”

Firefox will close, reset itself to default settings, and reopen with a window listing the information that was restored. Click “Finish” — your Firefox is now clean.

About the “Old Firefox Data” folder: Firefox saves a copy of your old profile on your desktop. If something you need is missing after the reset, you can recover it from this folder. Otherwise, delete the folder — it contains sensitive data like passwords and cookies, and may also still hold the malicious files you just removed.

Reset Microsoft Edge to default settings

We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

Updated for Microsoft Edge on Windows 10 and Windows 11 — July 2026.

Open the Edge menu and click “Settings”

Open Microsoft Edge. In the top-right corner, click the three-dot (…) icon, then click Settings.
Prevent the unwanted settings from returning through Edge Sync

If you are signed in to Microsoft Edge, a bad setting or extension may be stored in your Microsoft account and return after the reset.

Copy the following address, paste it into the Edge address bar, and press Enter:
```
edge://settings/profiles/sync
```
On the Sync page, turn off these two options:
- Settings
- Extensions
You can leave Favorites and Passwords turned on.

If Edge says that sync is already off, simply continue to the next step.

Important: Edge Sync settings are separate for each profile. If you use more than one Edge profile, switch to each affected profile and repeat this step.

You do not need to sign out of your Microsoft account or delete the Edge profile.
Open “Reset settings”

In the left sidebar, click Reset settings.

You can also open the reset page directly. Copy the following address, paste it into the Edge address bar, and press Enter:
```
edge://settings/reset
```
Click “Restore settings to their default values”

Click Restore settings to their default values.
Confirm the reset

In the confirmation dialog, click Reset.

This resets the startup page, new tab page, search engine, and pinned tabs. It also disables all extensions and clears temporary site data, such as cookies.

Don’t worry: your favorites, browsing history, and saved passwords will not be deleted.
Check your extensions before turning them back on

Copy the following address, paste it into the Edge address bar, and press Enter:
```
edge://extensions
```
Remove any extension you do not recognize or no longer use. Pay particular attention to extensions related to search, coupons, shopping, PDF conversion, browser protection, new tabs, or video downloading.

Do not turn all extensions back on at the same time. Enable only the extensions you recognize and trust.
Select a trusted search engine

Copy the following address, paste it into the Edge address bar, and press Enter:
```
edge://settings/searchEngines
```
Select Bing, Google, DuckDuckGo, or another search provider you trust and make it the default.

Remove any unknown search engines, especially providers with strange names or addresses that you did not add yourself.

Restart Edge and perform a search from the address bar. If searches are no longer redirected, you can stop here.

If the redirect remains, clean the corrupted search data without deleting the Edge profile

Use this additional step only if Edge continues to redirect searches after the normal reset.

This command cleans the search-engine database from every local Edge profile while keeping your favorites, saved passwords, browsing history, cookies, and profiles.

Before continuing: save anything you are working on because the command will close Microsoft Edge.

Open the Windows Start menu.
Type PowerShell.
Open Windows PowerShell. Administrator access is not required.
Copy the entire command below.
Paste it into PowerShell and press Enter.

$stamp = Get-Date -Format "yyyyMMdd-HHmmss"
$root = Join-Path $env:LOCALAPPDATA "Microsoft\Edge\User Data"

Get-Process -Name msedge -ErrorAction SilentlyContinue |
    Stop-Process -Force -ErrorAction SilentlyContinue

Start-Sleep -Seconds 2

if (-not (Test-Path -LiteralPath $root)) {
    Write-Host "The Microsoft Edge profile folder was not found:"
    Write-Host $root
    return
}

$profiles = Get-ChildItem -LiteralPath $root -Directory |
    Where-Object {
        $_.Name -eq "Default" -or
        $_.Name -match "^Profile \d+$"
    }

$movedFiles = 0

foreach ($profile in $profiles) {
    foreach ($name in @(
        "Web Data",
        "Web Data-journal",
        "Web Data-wal",
        "Web Data-shm"
    )) {
        $file = Join-Path $profile.FullName $name

        if (Test-Path -LiteralPath $file) {
            $backup = "$file.search-reset-backup-$stamp"

            try {
                Move-Item -LiteralPath $file -Destination $backup -ErrorAction Stop
                Write-Host "Cleaned: $($profile.Name)\$name"
                $movedFiles++
            }
            catch {
                Write-Warning "Could not clean: $file"
            }
        }
    }
}

Write-Host ""

if ($movedFiles -gt 0) {
    Write-Host "Microsoft Edge search data has been cleaned." -ForegroundColor Green
    Write-Host "You can now reopen Microsoft Edge."
}
else {
    Write-Host "No Edge search database files were found." -ForegroundColor Yellow
}

The command does not permanently delete the original files. It renames them as backup files, and Edge creates a clean search database when it starts again.

Note: this additional cleanup may also reset saved form-fill suggestions, saved addresses, and manually added search engines. It does not delete favorites, passwords, or browsing history.

Reopen Edge and test the browser

Open Microsoft Edge again, visit edge://settings/searchEngines, and select your preferred search engine.

Perform several searches from the address bar to confirm that the redirect is gone.

Keep synchronization for Settings and Extensions turned off until you are certain that the computer and extensions are clean. If you enable them again, turn them on one at a time and test Edge after each change.
If Edge still redirects your searches

Open edge://policy. If this is your personal computer and Edge displays unknown policies such as ExtensionInstallForcelist or DefaultSearchProvider, the hijacker may be installed outside the browser profile.

In that situation, continue with the next malware-removal steps and run a complete antivirus scan. If the computer belongs to a company or school, contact its IT administrator before changing any policies.

Reset Internet Explorer to default settings

We will now reset your Internet Explorer browser settings to their default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.

Go to “Internet Options”.

Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.
Select the “Advanced” tab, then click “Reset”

In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
Click on “Reset”.

In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.
Click on “Close”.

When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
Close your browser and then you can open Internet Explorer again.

STEP 6: Use Malwarebytes to remove trojans and browser hijackers

In this step, we will install and run a scan with Malwarebytes Free to remove any infections, adware, or potentially unwanted programs that may be present on your computer.

Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan and clean your PC in just a few minutes.

Download Malwarebytes

Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.

Malwarebytes Free for WindowsScans and removes malware at no cost
Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium
Install Malwarebytes

When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes

The setup wizard will walk you through a few quick screens:
- Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
- Malwarebytes will now install on your device. This usually takes under a minute.
- When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
- On the final screen, click Open Malwarebytes to launch the program.
Enable “Scan for Rootkits”

Before scanning, turn on rootkit detection so Malwarebytes can find even the most hidden threats. Click the Settings gear icon on the left side of the screen.

In the settings menu, find “Scan for rootkits” and click the toggle so it turns blue.

Done? Click “Dashboard” in the left pane to return to the main screen.
Start the Scan

Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
Wait for the Scan to Finish

The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats

When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.

Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
Restart Your Computer

Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.

STEP 7: Use HitmanPro to scan your computer for rootkits and other malware

In this next step, we will scan the computer with HitmanPro to ensure that no other malicious programs are installed on your device.

HitmanPro is a second-opinion scanner — it’s designed to catch what your main antivirus might have missed. Instead of relying on a single detection engine, it checks the behavior of files in the locations where malware usually hides. Anything suspicious gets sent to the cloud, where it’s analyzed by two of the best antivirus engines available: Bitdefender and Kaspersky.

Good news: scanning is completely free, with no limits. You only need a license when it’s time to remove what was found — and even then, you can activate a free one-time 30-day trial to clean your PC at no cost. (A full license is $24.95 per year for 1 PC.)

Download HitmanPro

Click the button below to download HitmanPro. Remember — the scan is free, so you have nothing to lose by checking your PC.

HitmanProSecond-opinion malware scanner from Sophos
Download HitmanProFree scan. Removing threats needs the free 30-day trial. Opens the official HitmanPro page in a new tab.
Install HitmanPro

When the download finishes, open your Downloads folder and double-click the file: “hitmanpro.exe” on 32-bit Windows, or “hitmanpro_x64.exe” on 64-bit Windows.

If a User Account Control pop-up asks whether HitmanPro can make changes to your device, click “Yes” to continue.
Follow the On-Screen Prompts

On the HitmanPro start screen, click “Next” to begin the system scan. No lengthy setup required — it goes straight to work.
Wait for the Scan to Finish

HitmanPro will now check your computer for malicious programs. This usually takes just a few minutes thanks to its cloud-based scanning.
Review the Results and Click “Next”

When the scan is done, HitmanPro will show you everything it found. Click “Next” to remove the detected threats.
Click “Activate Free License”

To remove the malicious files, click the “Activate free license” button. This starts your free 30-day trial — no payment details needed — and unlocks the full cleanup.

When the removal is complete, HitmanPro will show a summary of everything it cleaned. Click Next, then click Reboot if prompted. If there’s no reboot prompt, just click Close — your PC is clean.

STEP 8: Use AdwCleaner to remove adware and malicious browser policies

In this final step, we will download and install AdwCleaner to remove the malicious browser policies that were set by browser hijackers on your computer and delete malicious browser extensions.

AdwCleaner is a free on-demand scanner that specializes in adware, browser hijackers, and unwanted toolbars — the exact threats that mainstream antivirus programs often miss. It also includes tools that repair the damage malware leaves behind, like hijacked browser settings and malicious policies. It’s a quick scan that’s well worth running.

Download AdwCleaner

Click the button below to download AdwCleaner — it’s free, portable, and requires no installation.

Malwarebytes AdwCleanerRemoves adware and unwanted programs at no cost
Download AdwCleanerOpens the official download page in a new tab.
Run AdwCleaner

Open your Downloads folder and double-click the file named “adwcleaner.exe“. There’s no installation — the program starts right away.

If Windows asks whether you want to allow AdwCleaner to run, click “Yes“. When the license agreement appears, click I agree to continue.
Enable “Reset Chrome policies”

This setting removes malicious browser policies — a trick malware uses to lock your browser settings so you can’t change them back. Click “Settings” on the left side of the window, then turn on “Reset Chrome policies“.
Start the Scan

Click “Dashboard” on the left side of the window, then click the “Scan” button.
Wait for the Scan to Finish

AdwCleaner will now check your computer for adware and other malware. This usually takes only a few minutes — it’s one of the fastest scanners around.
Quarantine the Detected Threats

When the scan finishes, AdwCleaner will list everything it found. Click the “Quarantine” button to remove all the malicious items at once.
Click “Continue” to Finish the Cleanup

Save any open work first — AdwCleaner needs to close your open programs before it can clean. When you’re ready, click the “Continue” button.

AdwCleaner will now delete all detected malware from your computer. If it asks you to restart your PC, allow it — your computer will be clean when you log back in.

Your computer should now be free of Chrome_Options and other malware.

Keep your PC protectedStop the next infection before it starts

If your antivirus let this threat through, it may not be enough on its own. Malwarebytes Premium adds real-time protection that blocks malware, ransomware, and malicious websites before they can infect your computer.See Malwarebytes Premium

If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Run a computer scan with ESET Online Scanner
Ask for help in our Windows Malware Removal Help & Support forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

Stop and verify before you click, log in, download, or pay.

Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

If you already clicked: close the page, do not enter passwords, and run a malware scan.
Keep your operating system, browser, and apps updated.

Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.
Use layered protection: antivirus plus an ad blocker.

Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.
Install apps, software, and extensions only from official sources.

Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

If you already installed something suspicious: uninstall it, restart, and scan again.
Treat links and attachments as untrusted by default.

Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

If you entered credentials: change the password immediately and enable 2FA.
Shop safely: research the store, then pay with protection.

Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.
Crypto rule: never pay a “fee” to withdraw or recover money.

Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.
Secure your accounts with unique passwords and 2FA (start with email).

Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.
Back up important files and keep one backup offline.

Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

If you suspect infection: do not connect backup drives until the system is clean.
If you think you are a victim: stop losses, document evidence, and escalate fast.

Move quickly. Speed matters for disputes, account recovery, and limiting damage.
- Stop payments and contact: do not send more money or respond to the scammer.
- Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
- Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
- Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
- Scan your device: remove suspicious apps or extensions, then run a full malware scan.
- Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
- Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.