Update SpyShelter Celebrates It’s 8th Birthday - Have you ever tried this program?

Discussion in 'SpyShelter (DatPol)' started by MalwareTips Bot, Oct 6, 2017.

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SpyShelter Celebrates It’s 8th Birthday - Have you ever tried this program?

Poll closed Nov 5, 2017.
  1. Yes

    30 vote(s)
    33.3%
  2. No

    50 vote(s)
    55.6%
  3. No, however I'm planning to give it a try

    10 vote(s)
    11.1%
  1. Lockdown

    Lockdown From AppGuard
    Developer

    Oct 24, 2016
    2,701
    11,829
    AppGuard LLC Virginia, U.S.
    Just ask Datpol if it uses a single machine policy or different policies for each user. Also, ask what issues you might run into using it in SUA.

    If you stick with it for a long time you will learn a lot. The logging is first rate.
     
    Jack, given and shmu26 like this.
  2. shmu26

    shmu26 Level 53

    Jul 3, 2015
    4,253
    13,513
    Utopia
    Me:
    10/15/2017 07:24 shmu26
    I installed SpyShelter on my admin user account, with a 1 year license.
    In my standard user account, on same PC, SS says it is registered as a trial version, and the rules I made in admin account are not being applied.
    10/15/2017 08:39 shmu26
    I installed it for all users.
    It starts with service.
    10/15/2017 11:41 shmu26
    Okay, I entered the SS license code in the standard user, and it registered.
    But the rules are still different. Is that expected behavior?
    10/16/2017 11:48 shmu26
    SS uses a single machine policy, or different policies for each user?
    The behavior I am seeing right now is different rules list, and different protection level (Auto-allow versus ask user), but the same restricted apps policy.

    What issues might I run into, using SS in SUA?


    Datpol:
    10/16/2017 13:30
    Hello,

    There are different policies for each user.
    Yes it's expected.
     
    AtlBo and given like this.
  3. shmu26

    shmu26 Level 53

    Jul 3, 2015
    4,253
    13,513
    Utopia
    Here's another classic response from SpyShelter "support":
    Me, asking for the second time:
    Please respond: what issues might I run into, using SS in standard user account?

    Them:
    I don't understand question, sorry but we help there with basic things, we do not open discussions or make advices there.
     
    AtlBo, Weebarra and SHvFl like this.
  4. SHvFl

    SHvFl Level 32
    Content Creator Trusted

    Nov 19, 2014
    2,153
    16,391
    Supermodel for McDonald's
    Europe
    Windows 10
    Emsisoft
    Lol, nice quality reply from support. Bet they give the same one to the companies that run spyshelter. Oh, forgot.... they don't have any.
     
    bribon77, AtlBo, dinosaur07 and 3 others like this.
  5. shmu26

    shmu26 Level 53

    Jul 3, 2015
    4,253
    13,513
    Utopia
    They need urgent support in the English language.
    I assume Common Courtesy 101 was taught in English, and that's why they failed the course...
     
    upnorth, AtlBo, dinosaur07 and 2 others like this.
  6. Lockdown

    Lockdown From AppGuard
    Developer

    Oct 24, 2016
    2,701
    11,829
    AppGuard LLC Virginia, U.S.
    I have never seen it any better, but I have seen it worse.
     
    Weebarra, SHvFl and shmu26 like this.
  7. pablozi

    pablozi Level 22
    Trusted

    Jun 14, 2011
    1,154
    4,915
    Null Island
    Windows 10
    Default-Deny
    @shmu26 @SHvFl I already told that and I will say it again: their "support" is a joke (n)
     
  8. SHvFl

    SHvFl Level 32
    Content Creator Trusted

    Nov 19, 2014
    2,153
    16,391
    Supermodel for McDonald's
    Europe
    Windows 10
    Emsisoft
    Doubt it's a language problem. Seems to me it's more attitude problem than language.
     
    bribon77, upnorth, AtlBo and 5 others like this.
  9. shmu26

    shmu26 Level 53

    Jul 3, 2015
    4,253
    13,513
    Utopia
    Agreed. I was just trying to be humorous. At least I laugh at my own jokes...
     
    Tiny, AtlBo, dinosaur07 and 1 other person like this.
  10. SHvFl

    SHvFl Level 32
    Content Creator Trusted

    Nov 19, 2014
    2,153
    16,391
    Supermodel for McDonald's
    Europe
    Windows 10
    Emsisoft
    Lol, i got it now. It's the morning so i am a bit slow. Ok more like a lot slow.
     
  11. pablozi

    pablozi Level 22
    Trusted

    Jun 14, 2011
    1,154
    4,915
    Null Island
    Windows 10
    Default-Deny
    It's definitely not a language problem as I emailed them in Polish and haven't received any response from them so... :p
     
    shmu26 and SHvFl like this.
  12. shmu26

    shmu26 Level 53

    Jul 3, 2015
    4,253
    13,513
    Utopia
    Sorry to hear that Datpol doesn't treat its fellow citizens any better. That's a shame, as it seems that a large portion of their customers are from Poland.
     
    AtlBo, Overlord and SHvFl like this.
  13. Overlord

    Overlord Level 8
    Content Creator

    Feb 22, 2013
    364
    10,182
    Poland
    ESET
    No I have not tried it.
     
    SHvFl, frogboy and shmu26 like this.
  14. pablozi

    pablozi Level 22
    Trusted

    Jun 14, 2011
    1,154
    4,915
    Null Island
    Windows 10
    Default-Deny
    Nothing to being sorry for :)
    It's their problem if they don't want to earn money.
     
    shmu26 and frogboy like this.
  15. Lockdown

    Lockdown From AppGuard
    Developer

    Oct 24, 2016
    2,701
    11,829
    AppGuard LLC Virginia, U.S.
    • The owner of AVLab.pl reports SpyShelter is barely known in Poland.
    • He also reports that it is not a popular security soft in Poland.
    • He says in Poland, Arcabit is known far more than SpyShelter.

    Datpol reports that they fixed your license issue in SUA with today's release of 10.9.5.
     
    dinosaur07 and shmu26 like this.
  16. Lockdown

    Lockdown From AppGuard
    Developer

    Oct 24, 2016
    2,701
    11,829
    AppGuard LLC Virginia, U.S.
    I got responses to certain things months later. So long that I basically put them out of my mind until I got the reply email.

    At least they did respond. Others don't even bother after a certain amount of time.
     
    shmu26 likes this.
  17. Lockdown

    Lockdown From AppGuard
    Developer

    Oct 24, 2016
    2,701
    11,829
    AppGuard LLC Virginia, U.S.
    The issues with support aside, if a person knows how to use the product, it is an immensely powerful security solution in a tiny package.
     
    shmu26 likes this.
  18. shmu26

    shmu26 Level 53

    Jul 3, 2015
    4,253
    13,513
    Utopia
    Thanks.
    Were you able to find any details on the security enhancements etc in the new version? Their blog post was epically terse about it.
     
    AtlBo likes this.
  19. Lockdown

    Lockdown From AppGuard
    Developer

    Oct 24, 2016
    2,701
    11,829
    AppGuard LLC Virginia, U.S.
    They never really explain other than a few words.
     
    shmu26 likes this.
  20. ichito

    ichito Level 2

    Dec 12, 2013
    67
    186
    Poland (Cracow)
    Yes of course because SS is very sophisticated and advanced tool and average users are scare to install and use it....popular AV apps are more common not only in Poland. There are some places in Polish Internet where SS is known from his quite beginning what menas more than 7 years. Arcabit?...it has ca 30 years of history connected and based on MkS_vir tradition and achivements so is "deeply in rooted" in users memory and knowledge.
    As regards to Datpol's support answers...I could say I have a little bit others memories :)
     
    Jack and shmu26 like this.
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