- Aug 27, 2015
- 53
Want to mirror the replies of others and say that SpyShelter support is very rude and angry. Stumbled upon this thread looking for an alternative. Refuse to support this soft. Wish Outpost was still around 
SpyShelter Celebrates It’s 8th Birthday - Have you ever tried this program?
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- Jul 3, 2015
- 8,153
Sometimes you don't even get a rude reply. They just ignore you for a while.Want to mirror the replies of others and say that SpyShelter support is very rude and angry. Stumbled upon this thread looking for an alternative. Refuse to support this soft. Wish Outpost was still around
- Jun 14, 2011
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I can feel your pain bro. I miss Outpost as wellWant to mirror the replies of others and say that SpyShelter support is very rude and angry. Stumbled upon this thread looking for an alternative. Refuse to support this soft. Wish Outpost was still around
Can you elaborate a bit more your situation? I was interested to buy SpyShelter Premium some while ago, but feedback like yours always brings up questions if guys behind the particular software X are honest, or just douchebags trying to make more money on average Joes who don't ask questions or go deep in settings/manual configurations/compatibility check with other software. Every feedback is important and thanks for sharing it.Want to mirror the replies of others and say that SpyShelter support is very rude and angry. Stumbled upon this thread looking for an alternative. Refuse to support this soft. Wish Outpost was still around
- Jul 3, 2015
- 8,153
They do answer certain questions, but if you dig too deep, or, Heaven forbid, you dare to make suggestions on how to improve the many deficiencies in their software, then you will get a short and rude reply.
But no, they are not dishonest. They provide a unique and powerful product, which you can either accept as is, or move on. It is not a rip-off scheme.
But no, they are not dishonest. They provide a unique and powerful product, which you can either accept as is, or move on. It is not a rip-off scheme.
- Aug 2, 2015
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And that would be enough for me, being (closed minded) to that extent when the public is your "life bread" is a rather ignorant way to run a company imho, and why that software will never see the the light of day on my machine.
[Removed, I messed up and got mixed up. Thanks to @ichito for pointing this out...]
[Replacement: I have not had any experience with SpyShelter and don't know an awful lot about them but if others are saying they are rude, especially members like smhu26, then likely it is true and I would not trust a vendor with bad customer support].
[Replacement: I have not had any experience with SpyShelter and don't know an awful lot about them but if others are saying they are rude, especially members like smhu26, then likely it is true and I would not trust a vendor with bad customer support].
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- Dec 12, 2013
- 542
Hi @Opcode
I'm a bit shocked and disapointed...it looks you din't disguish the difference between SpyHunter (linked in your post) and SpyShelter from that page
SpyShelter - No.1 Anti-Keylogger Software
Because your opinion on this forum is very apreciated so...what next?
I'm a bit shocked and disapointed...it looks you din't disguish the difference between SpyHunter (linked in your post) and SpyShelter from that page
SpyShelter - No.1 Anti-Keylogger Software
Because your opinion on this forum is very apreciated so...what next?
@ichito I am really, really sorry... That was an awful mistake on my part, thank you very much for noticing and letting me know so quickly!! I am really grateful you spotted this, that mistake makes me look like an idiot (the mask was unveiled! hahahaha).
I could find an excuse but what happened is still unacceptable. I should have been looking more closely and focusing, because this is about SpyShelter and NOT SpyHunter. I am disappointed in myself for making that mistake but at the same time I am extremely appreciative with you for noticing quickly. I don't know how to thank you...
I am really grateful you spotted this, that mistake makes me look like an idiot (the mask was unveiled! hahahaha).I could find an excuse but what happened is still unacceptable. I should have been looking more closely and focusing, because this is about SpyShelter and NOT SpyHunter. I am disappointed in myself for making that mistake but at the same time I am extremely appreciative with you for noticing quickly. I don't know how to thank you...
@davisd Noooo! Stopppp!
I made a mistake, read @ichito's post above! I got completely mixed up between SpyShelter and SpyHunter (Enigma) and they are two different companies entirely. I don't know much about SpyShelter so there is not much I can input, but I was talking about a different vendor because of my mistake.
I am really sorry mate for my mix-up, I hope you are not mad with me!
I made a mistake, read @ichito's post above! I got completely mixed up between SpyShelter and SpyHunter (Enigma) and they are two different companies entirely. I don't know much about SpyShelter so there is not much I can input, but I was talking about a different vendor because of my mistake.
I am really sorry mate for my mix-up, I hope you are not mad with me!
- Jul 3, 2015
- 8,153
If the product does what you need, you should just ignore their lack of polished manners, and install their 14-day trial version. See if you like it. Don't punish yourself for their sins.
By the way, the real gem in spyshelter is application execution control. It is only in the firewall version, and it only works as it should in "ask user mode".
It is a powerful tool, provided you are able to make decisions when you see prompts. You will have to decide if an action is potentially dangerous or not. Application execution control puts you in the driver's seat, it is not automatic pilot.
By the way, the real gem in spyshelter is application execution control. It is only in the firewall version, and it only works as it should in "ask user mode".
It is a powerful tool, provided you are able to make decisions when you see prompts. You will have to decide if an action is potentially dangerous or not. Application execution control puts you in the driver's seat, it is not automatic pilot.
@Opcode All cool, nothing to apologize for. I understood from the start about what company you are talking about. But yeah, aside from that, customer support is very important indeed. I work in the sphere where I have to contact with clients every day, so I know how much importance it is to keep good relationships and make your customers satisfied.
I understood from the start about what company you are talking about. But yeah, aside from that, customer support is very important indeed. I work in the sphere where I have to contact with clients every day, so I know how much importance it is to keep good relationships and make your customers satisfied.
- Jul 3, 2015
- 8,153
You have set a good example for all of us by admitting to a mistake, it was a mistake that anyone could have made, due to the similarity in names. And thanks to @ichito for pointing it out.
- Dec 12, 2013
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- Aug 27, 2015
- 53
Can you elaborate a bit more your situation? I was interested to buy SpyShelter Premium some while ago, but feedback like yours always brings up questions if guys behind the particular software X are honest, or just douchebags trying to make more money on average Joes who don't ask questions or go deep in settings/manual configurations/compatibility check with other software. Every feedback is important and thanks for sharing it.
Yeah I'll elaborate a bit. I bought a Single User Lifetime License on stacksocial (link). When my network card burned out and I put in a new pcie network card spyshelter deactivated itself and wouldn't activate it. I emailed them about it and they told me that this is a 1 PC license and cannot be transferred to other PCs, but since its a network card change they would bestow upon me the favor of activating it once more. Also through the exchange they made sure to mention a number of times how I bought a "cheap license" and how support is limited for it and how I must be joking and am pathetic in expecting a timely response.
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Damn, I feel for you. Bad attitude by them, that's why I renew/buy annual software only, never lifetime licenses, because times may change and like in your situation we might expect denial of support/excuses that we bought it cheap elsewhere etc, by software owners/sales team. Now you know to be careful next time.
Thanks for sharing ur experience and I am quite sure I won't deal with SpyShelter in future.
- Aug 27, 2015
- 53
Damn, I feel for you. Bad attitude by them, that's why I renew/buy annual software only, never lifetime licenses, because times may change and like in your situation we might expect denial of support/excuses that we bought it cheap elsewhere etc, by software owners/sales team. Now you know to be careful next time.
My lifetime license was $40, and they're charging $42 per annually on their site, so in that regard its not that bad. However that is a breach of contract, and a dishonest business practice.
I'll bet that within 5 years there will be no more SpyShelter. It's economics are bad.
- Aug 27, 2015
- 53
As much as I dislike that company's personality, the software is good. Not as good as Outpost was, but way better than Comodo which is entirely unstable in my usage. If spyshelter dies there's going to be nothing left that's going to leave buggy comodo and nobody else will be incentivized to create a similar software. That will be the end of user control on Windows. Every other soft is about automated control.
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