I honestly can't believe what I'm reading, Norton using the Avast engine. A few months ago a coworker was hacked and almost had an account stolen. Because of this I started to investigate what the best options would be to help us avoid account theft. On the other hand I have become enthusiastic about AI and although I have not ventured into the dark web there are some suspicious sites, so in addition to an antiphishing I considered it necessary to hire an identity guardian and Norton was the best option. Now I feel that using the Avast engine and technologies is a step backwards, however, I think Norton is a solid and strong company. I would just like some Norton employee to explain the terms of the merger. For example, did they really remove SONAR or did they just change the name and now it is "behavior shield". Now I see that Norton offers many more services such as an email filter that works without installation since it checks the email through an access that is given to Norton. Also, their identity recovery advice seems to me to be a service that Norton has and Avast does not have. In addition, Norton has a promise of reimbursement in case of infection "Virus Free Guarantee". In this sense, how could Norton keep that promise if it used inferior technology? From my point of view, Norton evaluated the possibility of continuing to provide its guarantees and that is why it accepted this "merger with Avast". Otherwise, I can think that the company was on the verge of bankruptcy, it was sold to Avast. However, why do they continue to provide excellent customer service? For me, Norton as a company provides modern and quality products. They almost always offer remote support, 24/7 chat, telephone for identity restoration during very wide hours, a self-repair tool for the software, in addition to offering refunds, free products to retain you, which really compensate for the increase in price in renewals. In fact, I liked Norton so much that I wanted to change from the deluxe version to the advance version and Norton support reimbursed me very quickly and made the purchase for me, of course with my authorization. Norton makes life easier and I'm not a fan, rather it's the need of the identity guardian. I hope they will soon be transparent and communicate these changes and the reasons for these decisions because in the end they owe it to us as a community.